As promised, part one to our fun adventure:We purchased our tickets from Northwest Airlines about 2 months ago, then a month before our trip we got an email saying our itinerary had changed. I wasn't too worried since it was only a few minutes - no big deal. Christmas night we went online to check into our flight, which was scheduled to leave December 26 at 7:05 am. Wade found out it was canceled and we had been moved to a flight leaving Des Moines at 5pm. He even called to make sure we really would be getting out at 5pm, and that we would have connecting flight - after an hour on hold, he was assured that our travel plans would go smoothly. Again - I was annoyed, but not too worried.
We spent another fun day in Des Moines, and headed to the airport the afternoon of December 26. Since we were a little early we hung out by our gage for an hour or so while our flight status kept saying "on time" on the board. Then all chaos broke loose.
They announced that our flight would be an hour late, and that the flight going out the same gate before us to Minneapolis was cancelled. This at least the 3rd canceled flight we had seen in the short time we were actually at the airport! Since we would now be missing our connecting flight in Memphis Wade stood in line and waited on hold on the phones to find out what they could do for us. The best they could do would be get us out of Memphis at 8pm the next day. They didn't offer us a hotel, they didn't offer meals, they didn't offer anything. The whole time Gage is also crying because he doesn't understand why we aren't on the airplane going to see his cousins and Grandma and Grandpa.
Finally Wade after Wade requested to talk to a manager, the manager comes online and tells Wade that his money has been refunded.
Great, but that isn't what he asked for and it isn't going to help us because flights at this point cost 3 times the amount that we paid.
We spent the next 30 minutes trying to get our luggage and car seats off the flight to Memphis (which took off but then was canceled from Memphis on) and we went home. Wade spent another hour on the phone and online trying to find a different option for us. He called the NW complaint center - which was closed - which made me even think of more complaints!
We finally decided we were to tired to drive and we put the boys to bed and went to sleep. The next day we tried to find a flight for just me but couldn't' find anything that didn't have at least 2 stops and so around 9:30 am we threw every DVD we owned, a flew blankets and pillows in our van and decided to drive.
The 899 miles - 14 hours - weren't as bad we we actually thought they would be and we owe it all to our friends John and Lindy who live in Indianapolis. They were such a lifesavers and it was so nice to catch up with them. We've been wanting to visit with them ever since we all left the U of U 3 years ago and we finally made it to their house!
Moral of the story: Don't fly NWA. They have horrible customer service and we never will fly with them again. Every other airline in the airport that night was getting flights out without a hitch. Every person we talked to that was a NWA passenger was grumpy and having a horrible holiday.
Stay tuned Wednesday for part 2 of our story - it will include pictures of our road trip. We are leaving this afternoon to drive home. Hopefully the drive will go smoothly, there are winter storms and the whole reason I was able to blog today is Gage has come down with the stomach flu.
Happy New Years to everyone - we will be glad to be home on New Years Day and leave 2007 behind!








