
Living in Luxembourg can be so frustrating. By that I mean there is such a lack of customer orientated service it is unbelievable. I have to go back and ask 3, 4, 10 times companies for a quote. People abroad ask me why I don't go somewhere else and ask for a quote. They don't understand it is (nearly) everywhere the same with a few exception.
When we decided to change the horrible grey sad tiles in our hallway and stair case for some lovely off white natural Burgundy stone it was such a headache. Same with the garden. We needed someone to Landscape it and we needed heavy machinery. We had 4 companies do the job as some of them started it and never came back! I don't understand how these people don't run into financial difficulties!?!
We are now in the process of organising Bhavishya's christening. Our good friend Olivier will be baptising her in a chapel here in the village on August 18. As we are going to be between 30 and 50 people, Mark suggests we get a caterer. So I looked around and asked around...there is one that has an excellent reputation in Luxembourg. I speak to the owner, she asks me to send her an email with all the details. It takes her one week to reply!
I am not impressed! I write back with some basic questions, it takes her 10 days to reply. At this point
I am not at all impressed! I call her and ask if I can taste some of the stuff. She replies only if we order for 6 people minimum (nb the rate would be 180.--Euro). She said some of the salads and some of the deserts can be purchased in their shop directly. So yesterday I go and get some of the salads and deserts for us to try (Mark, my good friend Dolly,
Pascal our friend who is supplying the wine and myself) . Do you know what I am told??? "Our customers never ask to taste they just trust us!" Excuse me??? I beg your pardon??? What did you say? Who is the customer here? Who will be paying? There are two things I have learned when I was working as a conference / event organiser is
never ever trust anyone but yourself and
trust your gut feelings.
Well my gut feeling is Adios Wengé...I am not having you cater our daughter's christening. If you are already so careless now what will it be on the day of the event?
Needless to say that the wine we are going to serve has already been selected and is in our basement! Pascal you are not only the best sommelier of Luxembourg 1993/1994 but to us you are simply The Best!
Merci pour tes précieux conseils et par-dessus tout, ton amitié !
More about the wine later…
Dolly thank you for being who you are! ;-)