Question 1

Do you sell both new and pre-owned clothing?

Accepted Answer

Yes, we sell both.

Question 2

How do I know if an item is in stock?

Accepted Answer

By clicking the icon available on my Instagram.

Question 3

Can you help with choosing the right size?

Accepted Answer

You provide your usual size, and I will indicate the fit of the garment. Please note this is only advice—products cannot be returned.

Question 4

How can I contact you if I have a question?

Accepted Answer

The best way is to send me a DM on Instagram.

Question 5

How do I place an order on your website?

Accepted Answer

By sending me a DM and mentioning which product you would like to purchase.

Question 6

Can I reserve an item before purchasing it?

Accepted Answer

Yes, you can certainly do that. We can hold a product for you for one day. If you want to make sure the product isn't sold in the meantime, you can make a partial payment.

Question 7

What payment methods do you accept?

Accepted Answer

We accept iDEAL and PayPal as payment methods, so you can pay securely and easily with the option that works best for you.

Question 8

Can I pay upon delivery?

Accepted Answer

No, that is not possible.

Question 9

How much does shipping cost in the Netherlands?

Accepted Answer

In the Netherlands: 
Package up to 5 kg: €4.50
Package up to 10 kg: €6.75
Package up to 20 kg: €8.75

Question 10

How much does shipping cost within the EU?

Accepted Answer

Package up to 2 kg: €13.25
Package up to 5 kg: €16.50
Package up to 10 kg: €21.50
If you want to pay less for shipping, you can have it delivered to a pickup point.

Question 11

What does it cost to ship a package outside the EU, and to the UK?

Accepted Answer

UK:
Package up to 5 kg: €16.90
Package up to 10 kg: €24.90
Package up to 20 kg: €34.90

Outside EU:
Package up to 5 kg: €24.90 – €39.90
Package up to 10 kg: €39.90 – €59.90
Package up to 20 kg: €54.90 – €79.90

Question 12

What is the delivery time for my order?

Accepted Answer

It depends on when you place the order. It usually takes 1-2 business days from the moment the package is shipped, depending on the time of shipment and the destination.
( In the EU )

Question 13

What is the delivery time for my order for the UK?

Accepted Answer

Two to four business days.

Question 14

What is the delivery time for my order outside the EU?

Accepted Answer

5-10 business days, depending on the destination.

Question 15

How can I track my order?

Accepted Answer

By waiting the specified days, and if the product hasn't arrived yet, you can send me a message. I have insight into where the product is.

Question 16

Can I return my product if I’m not satisfied?

Accepted Answer

In principle, no. If you purchase a product and it’s not what you expected or if it's too big/small, we cannot accept the return.

Question 17

Can I exchange an item if it doesn't fit?

Accepted Answer

No, that’s not possible. I clearly provide the sizes and fit, but I can't guarantee that the product will fit you because I don't know your specific fit.

Question 18

How do you guarantee the quality of pre-owned clothing?

Accepted Answer

Wij Casual Wardrobe 82 stands for fashion, style, sustainability, and quality.

Question 19

How do I find the right size?

Accepted Answer

By sending me a DM, and I will provide personalized advice.

Question 20

What makes your clothing unique?

Accepted Answer

At Casual Wardrobe 82, we believe in the power of unique style. Our clothing is carefully selected, with a mix of new and pre-owned items that are both trendy and timeless. Each piece has its own story and offers the opportunity to express your personality in a sustainable and fashionable way. By focusing on quality, variety, and the best value for money, we can help you build a wardrobe that fits your unique style.

Question 21

Where do your pre-owned items come from?

Accepted Answer

Our pre-owned items come from carefully selected sources, including private collections and sustainable markets. We work with reliable suppliers and ensure strict quality standards. Each item is checked for condition and quality before being made available in our store, ensuring you find unique pieces that will last.

Question 22

Do you have a physical store?

Accepted Answer

At the moment, we do not have a physical store, but we are fully focused on building our online store. In the future, however, we hope to open a physical location so customers can experience our clothing in person. Until then, you can always visit our online store for a unique selection of clothing!

@casualwardrobe82

"Casual Wardrobe 82 - Pre-owned & new branded clothing - 100% Authentic ✨ "

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