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1. Tờ thông tin khách sạn bằng tiếng Nhật -> nhét vào Student Book của khách Nhật

2. Healing giftcard cho khách từ M1 trở lên nếu team cảm giác khách không hài lòng hoặc mình không honour được elite benefits của họ

3. Credit điểm healing gift 3k or 5k points mùa festive này mình sẽ thống nhất như sau:
- 3k or 5k pts/ stay, các bạn được empowered để cho mà ko cần hỏi trước -> chọn loveu3000/ loveu5000 ở phần healing gift trên opera
-> DM ca 9h sáng hôm sau sẽ xuất report và làm ebonus
- ⁠over 5k pts (ex: X5 được 5k mỗi đêm) cần manager’s approval và ko cần nhập lên opera -> manager offer tự credit points case by case

4. Khách đến early check-in tầm 7am - 8am thì flexible mời khách ăn sáng tại TF. 

5. PP mở từ 12:00 đến 15:00. Lưu ý khuôn viên PP maximum tầm 20 khách/1 đợt. Check với GR trước khi đưa khách qua. 

6. Nếu khách request LCO thì báo luôn là unavailable during this season. Khách tự gọi check trước 1 ngày. Offer maximum 1PM nếu khách chịu, khó quá thì báo Manager deal

NOTES OF THE DAY

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- Inventory checks by 1st and 15th monthly
- Followup and chase rebate form before 31st Dec 2025
- Complete training for Qualtric on DLZ by 13th Jan 2026

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