1. 'Sorry' is the cheapest but powerful remedy
You might think that apology is costless and people would ignore it as nothing but cheap talk. In fact, it triggers an instinct to forgive, overcoming rationality. Ironically, many people are unwilling to get the word out of the mouth.
2. Modesty is a virtue that can rarely be observed, especially for ordinary people
A sign of modest people are those who use words like 'We' instead of 'Me', or always put 'me' behind their conversations. Perhaps these are people who strives to shine or boasts their credits, thus explains the reason that they could not stop highlighting 'I'.
3. It is easier to remember harm than good
Some people can just forget all the good and support rendered to them when one just did a small little mistake. The black dot on the paper always looks more eye-catchy despite the entire paper is white.
