Search Results for "avaya call accounting"
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Showing 38 open source projects for "avaya call accounting"
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Enterprise-grade ITSM, for every businessFreshservice is an intuitive, AI-powered platform that helps IT, operations, and business teams deliver exceptional service without the usual complexity. Automate repetitive tasks, resolve issues faster, and provide seamless support across the organization. From managing incidents and assets to driving smarter decisions, Freshservice makes it easy to stay efficient and scale with confidence.
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CTI Server for Avaya
The ctiSVR is a CTI server for IVR system and front-end applications
The ctiSVR is a CTI server for IVR system and front-end applications. The tool uses TSAPI library to monitor IVR and agent extensions, it hides the technical details of TSAPI and provide a simple REST, WebSocket and OCX interface for IVR system and front-end applications to perform CTI call control functions. The ctiSVR program supports passing of customized user data between different kind of CTI software when a customized DLL is developed. -
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CTI Server for Avaya
The ivrSVR is a CTI server for IVR system and front-end applications
The ivrSVR is a CTI server for IVR system and front-end applications. The tool uses TSAPI library to monitor IVR and agent extensions, it hides the technical details of TSAPI and provide a simple REST, WebSocket and OCX interface for IVR system and front-end applications to perform CTI call control functions. The ivrSVR program supports passing of customized user data between different kind of CTI software when a customized DLL is developed. -
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Avaya CMS Real Time Interfaces
Access Avaya CMS realtime data via REST, OCX and C/C++ API
The clintSVR is a server program for Avaya CMS real time data. It uses a tool called clint to retrieve real time data from Avaya CMS and provides API(s) for real time data application development and integration. The clintSVR retrieves CMS real time reports at an interval that specified by you, it stores the real time data in memory and allows multiple programs or applications access them via REST, OCX and C/C++ interfaces. Moreover, it supports connection with XMPP server so you can display... -
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Mechanize
Mechanize is a ruby library that makes automated web interaction easy
...Mechanize#transact runs the given block and then resets the page history. I.e. after the block has been executed, you're back at the original page; no need to count how many times to call the back method at the end of a loop (while accounting for possible exceptions). -
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Easy Database Forms For All
Create Web Based Forms Quickly, With In-built DB, For All Your Teams
Please watch the video till 18m:00s / screenshots below for easy installation steps. This video is taken from my other project, with many similarities and some naming differences. After installation, login to the Administrator Page with : Username : root Password : change_this and look at the team1 database and the sample_table in it, from all aspects. You can now create your own tables/forms. Also, login into the team1 user page ( from homepage ) with : Username : team1... -
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ALGO Billing Software
ALGO GST Billing Software
ALGO is an easy GST Billing Software for small businesses. You can make & share Invoices on WhatsApp, manage stocks/Inventory, make estimate bills, generate GSTR reports, track unpaid invoices, send payment reminders. Even a person with no educational background can easily use this ERP Software. ALGO Billing Software offers a complete billing solution bundled with Sales, Purchase, Inventory, GST, Financial management, Barcode, CRM, SMS, Email, and Powerful analytics reports for your... -
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AutoBridge
Home Agent Solution for Avaya by AutoBridge
The AutoBridge enables Home Agent solution for Avaya contact center. The tool monitors a pool of Avaya extensions in the contact center, it bridges Avaya and Asterisk extensions together whenever any of the Avaya extension has incoming or outgoing call. This enables home agent who is stayed at home can operate his/her CRM application via a VPN connection and speaks to his/her customer using an Internet SIP phone. -
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bcmslight
BCMS Reports with Notification Light
BCMSLight is a BCMS report with visual notification software for Avaya contact center. The software integrated with a USB lighting device and showing the call queue status by turning on the lighting device and change the color to YELLOW or RED when a warning threshold or critical threshold is reached respectively. -
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DMCC Logger for Avaya
The DMCCLogger uses DMCC API to record calls for Avaya CM
The Avaya DMCC Logger (DMCCLogger) is a server program that uses Avaya DMCC API to implement call recording for Avaya Aura Communication Manager. DMCCLogger supports Multiple Registration (MR) and Single Step Conference (SSC) recording methods. DMCCLogger receives RTP streams from Avaya Aura CM directly and converts the RTP data to WAV or MP3 file using conversion tool such as ffmpeg. -
Fully managed relational database service for MySQL, PostgreSQL, and SQL ServerCloud SQL manages your databases so you don't have to, so your business can run without disruption. It automates all your backups, replication, patches, encryption, and storage capacity increases to give your applications the reliability, scalability, and security they need.
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Avaya Monitoring Tool
Monitor trunk and hunt group and sends notification emails
This program monitor Avaya resouces such as trunk and hunt group, it sends notification emails when default conditions such as no available trunk or no login agent is found. It can be integrated with Nagios and graph can be plotted in Nagios web page. -
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Call Analytics for Avaya
Monitor Avaya VDN, ACD and extension objects for call analytics
Call Analytics tool is a server program that monitors Avaya VDNs, ACD Hunt Groups and Extension objects, it extracts useful information from monitoring events and outputs call and agent records for applications such as reporting, wallboard integration and call log analysis. The Call Analytics tool is a CTI reporting and real time monitoring engine and it is an ideal tool when CMS is not in placed for call center environment. -
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Avaya Call Queue Notification Light
QueueLight is a call queue visual notification software for Avaya cont
QueueLight is a call queue visual notification software for Avaya contact center. The software integrated with a USB lighting device and showing the call queue status by turning on the lighting device and change the color to YELLOW or RED when a warning threshold or critical threshold is reached respectively. -
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Avaya Agent Status Notification Light
Agent Status Notification Light for Avaya
AgentLight is software for agent status notification for Avaya contact center. The software integrated with a USB lighting device and showing the agent status by turning on or flashing the device with different color. For example, the software can be configured to show agent idle with green color and on call with red color. -
14
oreka
Enterprise telephony recording and retrieval system
...The project currently supports recording voice from VoIP SIP, Cisco Skinny (aka SCCP), raw RTP and audio sound device and runs on multiple operating systems and database systems. It can record audio from most PBX and telephony systems such as BroadWorks, Metaswitch, Asterisk, FreeSwitch, OpenSIPS, Avaya, Nortel, Mitel, Siemens, Cisco Call Manager, Cosmocom, NEC, etc... It is amongst others being used in Call Centers and Contact Centers for Quality monitoring (QM) purposes. -
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Komendant ERP
ERP, IP PBX, Accounting, CRM, Time tracking, and etc.
Comprehensive business management system The full-cycle automation ERP system - [ Full Freeware ] IP PBX - Complete synchronization with CRM system - Call accounting for PBX (PBX billing) - Phone call control and monitoring - Phone recording systems Accounting, Financial management - Trade management, warehouse - Management and tax accounting Corporate information system - Client relations management system (CRM) - Project, tasks, orders management - On-line conferences (forums) - Instant messenger, chat, sending SMS Staff management system [HRM] - Personnel records, documents circulation - Time and Attendance tracking system - Computer usage monitoring (time tracking) - Work time accounting (five levels) - Accrual and deduction system - Fines system (two levels) - Salary calculation Access control systems Management of access rights to the premises Video surveillance system (IP,Analog) Photofixation, Videofixation Technological process automation -
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Avaya Cloud CDR Tool
Enables Cloud CDR Data Transfer and Application Development
The CloudCDR tool inherits all functions from AvayaCDR, it also has some specific features for cloud based CDR applications. For example, a cloud based CDR accounting software hosted on the internet, it accepts CDR data from different customers around the globe. Once the data for a customer is imported to the accounting software, the software can provide personalized functions and features for that particular customer. -
17
gnaies
Command and accounting
Provide a dual application to call somme command in line and an simple additionner for floating point. -
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Avaya Asterisk Logger
The AstLogger enable call recording in Asterisk for Avaya system.
The Avaya Asterisk Logger is a server module that triggers call recording on Asterisk for the Avaya system. The software uses Avaya TSAPI library, it makes Single Step Conference (SSC) call to an agent extension in Avaya side and bridge the voice path with Asterisk. After voice path bridged between Avaya and Asterisk, Asterisk is responsible for the call recording. -
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GNU Gatekeeper (GnuGk)
H.323 Gatekeeper for VoIP and videconferencing
The project has moved! Please find current versions at https://www.gnugk.org/ The GNU Gatekeeper (GnuGk) is a full featured H.323 gatekeeper under GPL license. It supports VoIP and videoconferencing and includes Radius and database support and many call routing functions. The project has moved! Please find current versions at https://www.gnugk.org/ -
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Abandon Call Monitoring Tool
Monitor Abandon and Short Duration Calls using Avaya TSAPI library
This monitoring tool uses Avaya TSAPI library, it monitors incoming calls from Avaya VDN and display the abandon and short duration calls information for call center operation. It writes call information data to Splunk so you can analysis call center traffic pattern and details. -
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Call Generator for Avaya
Bulk call generator for Avaya
This program makes bulk calls for Avaya platform testing. It is used in load test of IVR application and agent CTI application. -
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Screen Pop for Avaya PBX
Implement Screen Pop for Avaya PBX
The ScreenPop implements screen pop function for Avaya PBX. Only web application is supported and telephony data such as AGENTID, CLI, DNIS, UCID, SPLIT, CUSTDATA and UED can be passed to the web application. -
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AVAYA CMS API Server
CMS API Server with web site
... - Full Documentation - The server application, including administration GUI - Dashboard : a .NET consumer, used to test server and get REST URLs - CMS Operations (modify Dictionaries, Call Center Administration, etc) - Agent skill modification. - Basic security. -
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Avaya Route Manager
This tool uses Avaya TSAPI library and acts as a call routing server
This tool use Avaya TSAPI library, it registers itself as call routing server for VDNs. When there is call comes in, Avaya send the call to this routing server and asks for routing decision. Currently, the routing server supports the features below: Blocks calls when WHITELIST table is not empty and calling numbers are not defined in the table Blocks calls or or route the calls to a default destination when calling numbers are defined in the BLACKLIST table Routes calls based on User Entered Digits which defined in the UED table Routes calls directly to specific agent based on calling number which defined in the DAC table Routes calls based on calling number which defined in the MAIN table -
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Folio Plus | Hotel Management System |
A new generation of hotel management system in Philippines and Asia
...Folio Plus is created to introduce convenience and accuracy towards the modern way of managing hotel operations from various departments. Hotel operations are divided by different departments that has different functions and is coordinated by one goal. That includes accounting, sales, FO and more. They have roles and titles, which has different access permission to the Folio System. Jinisys Software Inc. We believe that developing a long-term business relationship with our Customers is essential to our mutual success. We provide support to our customers, and offers network solutions, and certified partners with Avaya, Cisco and more. ...
