Best Call Center Software in Canada

Discover unparalleled efficiency and seamless connectivity with Ultatel's Cloud Contact Center, the epitome of modern business communications. Engineered to empower your organization, our platform ensures peak productivity with a user-friendly interface and state-of-the-art tools, driving exceptional outcomes for your contact and call center teams. With deep integration capabilities, including certified Microsoft Teams integration, Ultatel stands out by unifying your entire communication ecosystem, breaking down silos and fostering unparalleled collaboration. Experience the ultimate scalability and robust real-time collaboration that adapts to the demands of businesses of all sizes, from startups to global enterprises. Elevate your customer interactions and stay ahead of the curve with Ultatel, where every conversation becomes an opportunity to engage, empower, and elevate beyond limits.

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer

KrispCall helps you manage your personal, business, and corporate telephony requirements all from a single app (Web, Android, iOS). Get international numbers right from the comfort of your home. KrispCall helps you own national, toll-free, local, shortcode, and international numbers (for over 100 countries) in no time. Manage your call logs effortlessly. KrispCall’s unified callbox allows you to handle and monitor your business calls, recorded conversations, texts, and voicemails all from a single window. Earn trust of your international clients by calling them through their local numbers. KrispCall offers international phone numbers for your business at the most affordable price. With our embeddable widget, you are just a click away from your customers. Clients can now call you directly without hassles by simply clicking on the KrispCall’s widget embedded in your website.

Thirdlane is a scalable UCaaS platform that blends multi-tenant PBX, Contact Center, and collaboration apps into one solution. MSPs, Enterprises, and telecom providers adopt Thirdlane when they want freedom of deployment, deep integrations, and reliable control over their communications stack. Whether your team prefers cloud-hosted services or on-premises deployments, Thirdlane adapts to your strategy. IT departments appreciate the API-first design, while business leaders value the ability to cut costs and avoid lock-in. Core benefits: - Enterprise-grade PBX with calling, video meetings, voicemail, and advanced routing. - Unified Thirdlane Connect apps for chat, video meetings, and file sharing. - Built-in Contact Center - Advanced analytics to improve service and sales. - CRM integration for context-rich customer interactions. - White-label branding across all user touchpoints. - Options for geo-redundancy and high availability.

net2phone provides innovative and affordable cloud based telephony software and services to both small and mid-sized businesses and large or multinational enterprises. Our Unified Communications and Contact Center solutions provide advanced features that can be customized to suit your unique business needs while ensuring simplicity through implementation and use. net2phone’s compelling​ ​UCaaS offer combines voice, video, chat, and messaging under one platform, includes advanced features and integrations, and unlimited calling to over forty popular destination countries. uContact, net2phone’s omnichannel CCaaS solution, streamlines all voice and digital interactions​, ​enabling contact centers to meet customers in the digital channel of their choice​ and ​integrating all touchpoints into a Unified Inbox. Other flagship solutions include SIP Trunking services, native integration with Microsoft Teams, and international connectivity capabilities.

iCallify is an intelligent, multi-tenant contact center software built to streamline business communications and enhance customer engagement through AI-powered automation. The platform supports inbound, outbound, and blended call center operations with advanced features including predictive dialer, power dialer, preview dialer, auto dialer, IVR, voice broadcasting, WhatsApp integration, WhatsApp Business Calling, click-to-call functionality, real-time monitoring dashboards, and advanced call distribution strategies. Designed for scalability and flexibility, iCallify helps organizations improve operational efficiency, increase conversion rates, and deliver personalized customer experiences. The system supports multi-channel communication, advanced reporting, supervisor controls (monitor, whisper, barge), and integration capabilities for CRM and third-party systems.

AI-powered phone system with built-in contact center, predictive dialers global numbers – loved by retail & e-commerce teams. The modern cloud phone system built for retail, e-commerce, and growing teams. Get unlimited calling, local/toll-free numbers in 90+ countries, AI receptionist (24/7 auto-answer & lead qualification), predictive/progressive/preview dialers, shared team inbox, SMS marketing, WhatsApp, live chat, call recording, AI transcription, and 100+ CRM integrations (HubSpot, Salesforce, Shopify, Zoho, Zapier & more). Perfect for stores, support teams, sales outreach, and multi-location businesses. No contracts, pay-as-you-grow pricing Instant setup, port your number for free Trusted by 17,500+ companies worldwide 24/7 human support

OMniLeads is a standalone solution for Contact Centers based on Free Software GPL V3, designed to support the management, operation and administration of a Contact Center. Its functionalities allow all the procedures of a Call Center to be carried out through web interfaces. Both agents and supervisors will have their tools in a single application thanks to the use of WebRTC standards. OML can recognize answering machines and act according to rules that may indicate leaving a recorded message, trying to contact again later or simply skipping the contact, seeking to maximize the time and efficiency of the operation. OML supports different roles; administrator, supervisor, client and agent. With different levels of actions and information available as well as the possibility of modeling users according to the needs of each project. OML can be deployed in an AIO (All In One) architecture or work by dividing the load between Application Server, Database Server and Communications Server.

Ecosmob offers market-leading expertise and solutions to power businesses across the world implementing trending technologies. Modernize your network with customized solutions that are highly advanced and cost-effective. With extensive expertise in Open Source telephony development, Ecosmob provides innovative VoIP services tailored to suit your business needs. Create interactive, scalable, and robust web applications using the most advanced tech stacks and frameworks. Take your business to the next level with a responsive website designed to be user-friendly and set your brand ahead of your competition. Expand your digital reach and target a wide spectrum of customers via mobile application development services. We build customized, highly scalable, and robust mobile applications to match your business requirements. Unlock new business possibilities and opportunities with AI and ML technologies.

Softdial Contact Center™ (SCC) is Sytel’s flagship suite of feature-rich contact center applications and services, currently driving 50,000+ users in 50+ countries.​ Maximize agent productivity, with high-performance predictive dialing, and a tailored omnichannel desktop allowing work on several open text sessions at once.​ As a platform, SCC is uniquely flexible, allowing users to either run the full suite or choose which modules to deploy. It can be extended via SCC’s comprehensive, robust APIs, modified, adapted and even white-labeled to fit any business requirements​. SCC manages communication on all media channels – voice, chat, email, messaging – automatically blending and load balancing contact sessions between all agents, all queues and campaigns with its Automatic Session Distributor (ASD®).

We unleash human momentum with collaboration, connectivity, and communications technology. All business is human—and when custom technology empowers human ingenuity, people and companies thrive. High performing teams do more, achieve more, and win more. Companies become agile, efficient, and resilient. Our team takes pride in making technology easy and cost effective. We love what we do—and it shows in the way we partner with you, from our first conversation to ongoing post-install support. Working with over 30,000 customer locations in 65+ countries, we deliver straightforward, secure, and scalable global managed services and advanced collaboration and communications solutions. Together let’s build your human momentum. More at gomomentum.com