+
+

Related Products

  • SurveySparrow
    3,007 Ratings
    Visit Website
  • SurveyLegend
    1,866 Ratings
    Visit Website
  • Sogolytics
    865 Ratings
    Visit Website
  • Jotform
    7,972 Ratings
    Visit Website
  • Synap
    32 Ratings
    Visit Website
  • BrandMail
    313 Ratings
    Visit Website
  • Podium
    2,099 Ratings
  • YouTestMe
    38 Ratings
    Visit Website
  • Imorgon
    5 Ratings
    Visit Website
  • Birdeye
    4,881 Ratings
    Visit Website

About

NPS® by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback on your site. FanExam will automatically survey your customers and create reports based on their scores and responses. We keep track of who was surveyed and make sure your customers are heard. FanExam uses NPS to ask your visitors the right question at the right time – when the visitor is actually interacting with your website. This is the best way to listen to your customers. Once FanExam is installed on your website, you will have a direct channel to customer feedback 24/7 – in a systematic manner.

About

Responsive questionnaires designed to provide a personalized experience, whether on mobile or desktop. Customers give very powerful feedback through unstructured survey text. The Text Analysis Tool uses Artificial Intelligence techniques to automatically analyze these text feedbacks, so you can understand the most critical points of the journey. Engage customers, employees and managers, and increase customer response time with automatic customer journey alerts by email or SMS. With Close the Loop Chat You can meet the real-time demands of customer satisfaction survey responses. The news is that this feature allows the company to interact with the consumer through a chat, available on the platform, and the customer receives feedback in their email as in a conversation.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Brands that want an NPS tool to measure customer satisfaction

Audience

Companies searching for a Complaint Management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$29 per month
Free Version
Free Trial

Pricing

$50.99 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

FanExam
Founded: 2014
Netherlands
fanexam.com

Company Information

binds.co
Founded: 2015
Brazil
binds.co

Alternatives

Alternatives

Categories

Categories

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

Google Cloud Platform
JSON
Java
Microsoft Power BI
Node.js
PHP
Postman
Python
Ruby
Salesforce
Slack
VTEX
Zapier

Integrations

Google Cloud Platform
JSON
Java
Microsoft Power BI
Node.js
PHP
Postman
Python
Ruby
Salesforce
Slack
VTEX
Zapier
Claim FanExam and update features and information
Claim FanExam and update features and information
Claim binds.co and update features and information
Claim binds.co and update features and information