Audience

Contact Center solution that helps companies elevate their customer experience

About Aceyus

Leverage the power of real-time call center metrics and create a more efficient and effective contact center experience for your customers. Overcome negative customer experiences by uniting your internal and external data sources to gain a full visual of critical KPIs such as customer experience scores. Reduce wasted workforce labor and optimize call routing with real-time call and queue metrics that give a complete view of your call center operations. Use contextual data to predict the next best action of your customers. Prevent poor customer interactions by meeting customers at the appropriate time in the purchase cycle. Improve team performance using flexible dashboards that give your managers the ability to review team insights and filter data down to view individual agent performance.

Integrations

No integrations listed.

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Company Information

Aceyus
Founded: 2002
United States
www.aceyus.com

Videos and Screen Captures

Aceyus-CallType

Aceyus-CallType

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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Videos
Support
Phone Support

Aceyus Frequently Asked Questions

Q: What kinds of users and organization types does Aceyus work with?
Q: What languages does Aceyus support in their product?
Q: What kind of support options does Aceyus offer?
Q: Does Aceyus have a mobile app?
Q: What type of training does Aceyus provide?

Aceyus Product Features

Call Center

Blended Call Center
Call Logging
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management