Aspect Workforce Integrations

Chatterbox is a free, open source voice cloning AI model developed by Resemble AI, licensed under MIT. It enables zero-shot voice cloning using just 5 seconds of reference audio, eliminating the need for training. The model offers expressive speech synthesis with unique emotion control, allowing users to adjust the intensity from monotone to dramatically expressive with a single parameter. Chatterbox supports accent control and text-based controllability, ensuring high-quality, human-like text-to-speech conversion. It operates with faster-than-real-time inference, making it suitable for real-time applications, voice assistants, and interactive media. The model is built for production and designed for developers, featuring simple installation via pip and comprehensive documentation. Chatterbox includes built-in watermarking using Resemble AI’s PerTh (Perceptual Threshold) Watermarker, embedding data imperceptibly to protect generated audio content.

Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions. Effective customer engagement requires a strong emphasis on call center agent quality control. By integrating quality monitoring with recording and survey capabilities, you can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality. Easily record, playback, stop, start and pause both two-sided voice and desktop interactions. Recording gives insights into the complete customer experience and helps improve agent quality and performance. Robust evaluation tools give insights into the complete customer experience and help improve agent quality and performance.

In order to achieve your business goals, you need to ensure your call center agents, managers and supervisors are in alignment. With Aspect Performance, you can compute historical and real-time metrics and present them in ways most useful to the role of each user — allowing employees to understand where they need to take action for improvement or where targeted coaching should be applied to ensure goals are aligned and achieved. Leverage pre-built reports, dashboards and KPIs to get an in-depth view into how resources are performing against operation and strategic objectives. Visualize data through intuitive and interactive charts, heatmaps and graphs that help you understand the root cause for performance shortfalls. Give call center supervisors the information they need to understand agent deficiencies and the tools to enable both ad hoc and automated coaching.