Volie
Volie is a communication platform built specifically for automotive BDCs. It helps dealerships manage inbound and outbound calls, texts, and campaigns more efficiently. With real-time data syncing, customizable scripting, performance metrics, and AI-powered tools like Pulse, Volie ensures that every customer interaction is tracked, measured, and optimized, allowing BDC teams to drive more appointments and deliver a better customer experience.
Unlike generic call center software, Volie is purpose-built for the automotive industry, especially service BDCs. Every feature is designed to address dealership-specific workflows, data, and performance growth.
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STELLA
STELLA is an artificial intelligence digital voice assistant that can answer an unlimited number of calls simultaneously, route calls, answer frequently asked questions, and book service appointments. Improve your CSI and lower costs at the same time. With STELLA Automotive, your customers can accomplish their goals without sitting on hold or getting frustrated. STELLA answers your telephone on the first ring. The STELLA team of scientists and engineers developed conversational AI with car dealers and customers in mind. With STELLA, saving time, retaining employees, and delighting customers is easy. STELLA is the smartest AI in automotive, and she keeps getting smarter. Because there are no per-minute fees, STELLA does not add cost as she handles more of your dealership’s calls. STELLA is a non-disruptive technology and is simple to deploy and run in your dealership. Your employees will not need to change any processes or spend time learning how to use or manage STELLA.
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BDC.AI
BDC.AI is an AI-powered BDC (Business Development Center) platform designed specifically for car dealerships to automate lead engagement across calls, texts, and email. It enables instant responses to incoming leads, follows up, sets appointments, and hot-transfers qualified calls to live staff, all in a matter of seconds. The agents are fully customizable to reflect your dealership’s tone, brand voice, and operational rules. The system integrates with over 20 CRM and DMS platforms, operates as an omnichannel solution (SMS, email, chat, social), and supports multilingual interactions in more than 10 languages. BDC.AI runs 24/7/365, so you never miss a lead, claims an average response time of around 2 seconds, and provides self-service tools for customers to schedule or manage their interactions. It offers enterprise-level security (SOC 2 compliance), detailed analytics down to individual salesperson performance, and end-of-day reporting for show and sale tracking.
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Pam
Pam is an AI voice and customer experience platform tailored for car dealerships that handles inbound and outbound calls 24/7 to book appointments, answer general questions, qualify sales leads, and follow up, freeing staff from routine call handling. It functions as a “live receptionist” by responding to everyday inquiries (e.g., hours, location), doing intelligent routing or warm transfers, and integrating with dealer systems to log conversations. Pam’s AI scheduler lets it book service appointments in real time based on shop availability, map customer issues to proper operation codes, and send confirmation texts to reduce no-shows. On the sales side, Pam can share vehicle inventory, respond to features/option queries, and schedule test drives directly from leads. The platform surface (Pam Console) provides visibility into unresolved calls, drop-offs, alerts, text logs, and revenue analytics from sales and service.
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