Incident Aware

Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems and IT. Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, convenient duty scheduling, ad-hoc collaboration and anywhere incident remediation. Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, E-Mail and IM. It tracks the delivery of notifications, acknowledgments and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information. Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time.

Mobile-first incident management shortens the length of time between detection and response. Security Services arm clients with the technology to transmit live video and location to their security force as an incident unfolds. Implementing our price flexibility program, you decide when and how to charge your clients. Offer the iFollowAlerts program as part of your service package, or as a stand-alone product. Only pay for the bandwidth used. No hidden fees. Have your entire security force up and running in less than 48 hours. Our intuitive Control Hub and simple interface will have your team receiving and broadcasting Alerts with minimal training. With iFollow Alerts, your staff are never tied to a desk. The Control Hub is totally responsive and built for users on the move. In fact, many users with access to a desktop choose to work with our mobile solution.