Audience

Managed Service Providers (MSPs), IT departments, and technology service businesses seeking a comprehensive, AI-enhanced PSA solution to streamline IT operations, billing, and customer service

About Kaseya BMS

Kaseya BMS is a next-generation Professional Services Automation (PSA) software designed to boost productivity by simplifying IT service delivery and business operations. It provides a single console to manage ticketing, project and task management, billing, quoting, and remote support. With AI-powered tools for faster ticket resolution and integrated documentation, Kaseya BMS helps IT teams streamline workflows, improve collaboration, and deliver exceptional customer service efficiently.

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Pricing

Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Kaseya
Founded: 2000
United States
www.kaseya.com/products/psa-software/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

Kaseya BMS Frequently Asked Questions

Q: What kinds of users and organization types does Kaseya BMS work with?
Q: What languages does Kaseya BMS support in their product?
Q: What kind of support options does Kaseya BMS offer?
Q: What other applications or services does Kaseya BMS integrate with?
Q: What type of training does Kaseya BMS provide?
Q: Does Kaseya BMS offer a free trial?

Kaseya BMS Product Features

CRM

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Call Logging
Lead Scoring
Territory Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Incident Management
Live Chat
Self Service Portal

IT Management

Hardware Inventory
IT Budgeting
Scheduling
Capacity Monitoring
Compliance Management
Event Logs
License Management
Patch Management
Remote Access
Software Inventory
User Activity Monitoring

IT Project Management

Milestone Tracking
Percent-Complete Tracking
Prioritization
Product Roadmapping
Resource Management
Status Tracking
Task Management
Time & Expense Tracking
Bug Tracking
Issue Management
Portfolio Management
Requirements Management
Supports Agile
Supports Scrum
Testing / QA Management

IT Service

Contract Management
IT Asset Management
Service Reporting
Ticket Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog

MSP

Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Project Management
Scheduling
Backup Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Remote Access
Remote Systems Monitoring

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Project Management
Resource Management
Time & Expense Tracking
Portfolio Management
Proposal Generation
Quote Management

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

RMM

Deployment Management
IT Asset Management
Network Monitoring
Real-time Alerts
For MSPs
Mobile Access
Patch Management
Remediation Management

Time and Expense

Activity Tracking
Billable Hours Tracking
Billing Rate Management
Expense Tracking
Invoice Processing
Multiple Billing Rates
Project Tracking
Reimbursement Management
Time Tracking by Client
Time Tracking by Project

Kaseya BMS Additional Categories

Kaseya BMS Verified User Reviews

Write a Review
  • Andrew S.
    Sys Admin
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Used every day for years. Couldn't work without it."

    Posted 2020-04-28

    Pros: Very easy deployment. So many add ons and other applications that could be deployed and ran through Kaseya. Ability to remote into client computers and even communicate with them while doing so.

    Cons: Can't really think of too much that I didn't like about Kaseya. Used it every day and probably only used 30% of the features it had to offer.

    Overall: Working for a MSP this was our bread and butter application. On the most basic level, it allowed us to remote into a client computer to help them, fix things, update software, run patches, ensure security was being maintained and much more. The ability for many of these functions to be automated and notifications to be set up was also utilized although I am sure there was more we didn't take advantage of.

    Read More...
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