The Mortgage Office

Pros: I can not think of any pros. It was a disaster from the beginning. They gave a great sales pitch, but it was just a pitch, nothing more.

Cons: To start with they are on the west coast, being three hours behind the east coast. They do not appear to take this into account and when they do reply to an issue it was always after closing time on the east coast. You then return their call, and they reply again after the close of business hours, etc.

The integration of historic data was a nightmare, and I found it easier to manually enter the historic than use their tools. Their integration just did not work.

For the customer contact page, they have all sorts of unused spaces, but yet have no field to put in extension numbers and notes next to a phone number. I was told to record this on another page and refer to this if need be.

There is no way to integrate returned payments.

When payments were returned NSF the program did strange things with the interest earned and could not balance. When I asked for an explanation, I was told to “plug” the number.

No logical way to track critical dates.

If a customer wants a payment to be held or a different amount taken, the program will only work if the payment dates and amounts are changed for all future payments. Then you must go through the whole process again to go back to the original dates and amounts. It does not allow for one time changes.

I am the business owner and they were reluctant to deal with me for the onboarding, but instead requested that I hire someone to figure it out and teach me later.

I found then very arrogant and so proud of their program that they did not accept shortfalls pointed out to them. They constantly alluded to the fact that they have been around for forty years.

Overall: I purchased The Mortgage Office last year and abandoned it quite soon afterwards. Dealing with them was like pounding a square peg into a round hole. I found the system very inflexible and rather than tackle issues directly they devised wild work arounds. They claim to have been selling TMO for forty years, but I find this difficult to believe as some of their glitches were simple basic elementary mistakes. If you do engage with them, I strongly suggest that you base your contract on a trial basis and not prepurchase the entire year or get too deep into the transition. I purchased the full year and just wrote it off when I realized what I got myself into. I am lucky that I used my old system on a parallel basis. It is my experience that TMO gives no refunds no matter how badly they performed. TMO is a prime example of a business working around a program and not the other way around. They will make no small change for your personal needs unless it services the greater good of all their users. TMO also will control all your data, and you are then at their mercy. Better to have a program held on your server that you control and have desired custom work done.

Pros: I cant say anything good about this company. They are unprofessional, rude with zero customer service and respect to their customer needs.

Cons: Do not sign up with “The Mortgage Office” ; they only want your money. You pay for 1 year upfront for a reason, because after a month you find out everything that was promised to you costs more is not doable. They sold us a $7,000 package that’s not even worth a dollar. We signed up to do commercial loan docs, but we were never able to actually prepare the docs. The system is very complex and you have to program everything yourself. None of this was mentioned to us when we signed up for the product, in fact they say they are one of the best companies for loan docs and the biggest hard money lenders use them. This is a lie and not true. Everything has been a lie from the day we signed up. We called to cancel after a month because the software is slow and not user friendly at all. Spoke to Eric, he is so rude and disrespectful, I asked him for a refund and he just laughed at me and said no refunds.

Overall: THIS COMPANY IS A SCAM!!!!! They will take your money and if it doesn’t work out and you don’t like it they don’t even care to work with you.