USAN Realm Integrations

Amazon Q can help you get fast, relevant answers to pressing questions, solve problems, generate content, and take actions using the data and expertise found in your company's information repositories, code, and enterprise systems. When you chat with Amazon Q, it provides immediate, relevant information and advice to help streamline tasks, speed decision-making, and help spark creativity and innovation at work. Amazon Q can be tailored to your business by connecting it to company data, information, and systems, made simple with more than 40 built-in connectors. Business users—like marketers, project and program managers, and sales representatives, among others—can have tailored conversations, solve problems, generate content, take actions, and more. Amazon Q is aware of which systems they can access, so they can ask detailed, nuanced questions and get tailored results that include only information they are authorized to see.

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs.

Amazon Q Business is a fully managed, generative AI–powered assistant designed to help employees find information, gain insights, and take action at work. It enables users to interact using natural language to request information, generate content, or create lightweight apps that automate workflows. It provides a unified search experience across systems and data, delivering quick, accurate, and relevant answers to complex questions based on documents, images, audio, and video files, and other application data, with results including citations and references for transparency. Users can interact with Amazon Q Business through its web-based conversational interface in browsers like Microsoft Edge, Google Chrome, and Mozilla Firefox, as well as in applications like Slack, Microsoft Outlook, Word for Microsoft 365, and Microsoft Teams. With Amazon Q Apps, users can automate prompting, content creation, workflows, and tasks by describing requirements in their own words.