At Albert’s Schloss we are committed to providing an inclusive and welcoming environment for all our guests, including those accompanied by assistance dogs. In accordance with the Equality Act 2010, we ensure full access for disabled people and their assistance dogs. We aim to make your visit comfortable and enjoyable while balancing the needs of all our guests.

Recommendations for Assistance Dog Owners:

- Environment: Given our daily live entertainment and showtime offering, at times the environment in our bars can be noisy and very crowded with flashing lights and smoke effects, which may not be appropriate for all assistance dogs.

- Identification: Whilst not required, we recommend that assistance dogs wear identifying harnesses or vests to help our staff recognise them quickly. The venues can at times be dark so we would also recommend high vis or a light collar is worn so that the dogs are easily spotted by other guests.

- Space and Comfort: If possible, please inform us in advance of your visit so we can reserve a suitable area for you and your assistance dog.

- Water: Please let us know if you need a water bowl for your dog during your visit.

Should you have any further requirements, please don’t hesitate to ask one of our team members, we are here to help you.

Albert wants everyone to enjoy his Palace, but unfortunately doesn’t allow fancy dress, large sporting groups, or large single sex parties. We encourage all large groups to get in touch and book in advance. Please note, decisions regarding entry are made at the door at the time of arrival, and are at discretion of the venue team. If a member of you party appears to be intoxicated we reserve the right to refuse entry to the group.

Yes, all of our venues have step-free access and accessible toilets on the ground floor.

Please refer to the Showtime section here as this varies day to day. We never charge for our entertainment however to support our musicians, actors and performers, a supplementary charge of 50p/75p/£1 (LPL/LDN/BRM+MANC) is added to all drinks during Showtime hours. This excludes soft drinks. £1/£2 (LPL/LDN,BRM+MANC) is also added to all bottles of wine, champagne and Prosecco.

All available time slots will show on the booking widget, if your desired time slot is not available this is because we are fully booked.

Your card details simply secure your reservation, there is no charge at the time of booking and we cannot access your card details. We will only charge your card in case of a complete no show on the day, last minute cancellation or if you book a table in the Cook Haus and choose not to dine with us on the day. We require at least 6 hours notice for cancellations; anything less than this will incur a £10pp charge. If you have booked a drinks table/paid a deposit for your booking, please refer to your terms and conditions sent at the time of booking.

We have a small number of drinks booths available for reservations for parties of 5+ – you can make an enquiry here. All reservations made for the Cook Haus are required to dine, if you wish to join us for drinks only we cannot guarantee the table reservation.

Children are welcome to dine but must vacate by 8pm Monday – Thursday and 6pm Friday – Sunday.

Our online menu's provide all of our allergen information. We do request if you or a member of your party has any special dietary requirements/allergies we are informed at the time of booking and also upon arrival at the venue.

You can give us a call on 0161 833 4040 for Manchester, 0121 314 8858 for Birmingham,  0151 312 8998 for Liverpool, 020 8165 0000 for London or contact us here.

We allocate your table for specific times according to your table size, please refer to your email confirmation for the return time of your table.

Small, non-barking, dogs are allowed until 7pm however not in the restaurant area – please ensure you let us know if you’re bringing a dog and we can seat you in a dog friendly area.

We do not operate a guestlist unfortunately unless you have a reservation with us.

Albert requests that guests dress appropriately for our regal namesake; no fancy dress and no gym wear, or overly casual attire.

Yes, you can buy a digital giftcard online via our web shop here. Alternatively you can pop in and see us for a physical giftcard.

We check for ID on arrival if you look under 25 years of age. We have a strict no-ID, no-entry policy so please make sure you bring ID with you.

We operate an over 21’s policy from 6pm on Friday – Sunday.

Yes please send any press enquiries to schlosspress@albertsschloss.co.uk  please note we do not take reservations through this address.