Customer Project Manager

Job Description

The Customer Project Manager is responsible for overseeing an external customer program—a collection of projects managed together to deliver business benefits—or a specific project within an assigned product and/or service scope. This role involves assigning tasks to the project team, managing resources and stakeholders, and ensuring delivery aligns with contractual obligations, forecasted costs, timelines, and quality standards. The Customer Project Manager is accountable for overall project success, including customer satisfaction, financial performance, health and safety compliance, and operational service delivery. Key responsibilities include end-to-end project planning, as well as proactive risk and opportunity management.

How You Will Contribute And What You Will Learn

• Manages customer programs, which may consist of multiple projects grouped to deliver business benefits.
• Oversees contracts that may be designated as key projects by Business Groups (BG) or markets, ensuring delivery of operational and project scope across single or multiple BGs/BUs.
• Ensures all project and operational activities align fully with Nokia’s Mode of Operation.
• Develops and maintains project plans, anticipating and managing changes through coordinated change management across cost, scope, schedule, and quality (CSSQ).
• Evaluates delivery approach options and selects the most effective method for execution.
• Manages handovers from Sell to Execute and from Delivery to Care, monitoring progress throughout the process.
• Customizes global operational processes in collaboration with relevant stakeholders to meet project requirements (e.g., network operations, supply chain, logistics, acceptance).
• Serves as the primary customer interface during delivery, managing relationships, addressing complaints, implementing corrective actions, and accommodating changing requirements.
• Leads the project team and may assume certain line management responsibilities.
• Ensures proper project closure and/or handover as required.
  
  

Key Skills And Experience

You Have:

• 10–12 years of experience in a software technology company.
• Strong understanding of communications software, with proven experience managing customer programs.
• Ability to plan, lead, and deliver customer projects successfully.
• Solid business acumen and a deep understanding of complex business dynamics and customer needs.
• Proven ability to unite and lead cross-functional teams.
• Creative, innovative thinker with excellent communication, interpersonal, and presentation skills.
• Highly self-motivated, independent, and driven, with an exceptional work ethic and a strong desire to succeed.
  
  

It would be nice if you also had:

• Experience in the telecom industry.
• Advanced degree (Master’s or Ph.D.)
  
  

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond