Head of Operational Excellence

Job Description

What is the opportunity?

The Head of LF&P Operational Excellence is accountable for owning and delivering rapid, high-impact execution across LF&P's most critical operational, liquidity, risk, and control challenges with the primary mandate around Risk, Incident Response & Operational Optimization. The office exists to stabilize incidents, execute fixes, automate root causes, and enforce governance, then transition outcomes back into the operating model.

Functional Coverage:

• Liquidity & Funding Operations
• Collateral Management
• Payments and Clearing
• Nostro Reconciliations & Controls
  
  

What will you do?

Enterprise Execution Governance

• Own the execution governance framework for material operational and risk events
• Define and enforce activation criteria, severity classification, and escalation protocols
• Serve as the central intake point for cross-pillar execution issues involving liquidity or capital exposure, client or settlement risk, and regulatory or reputational sensitivity
• Establish clear decision rights, accountability, and execution ownership
• Maintain audit-ready documentation for all engagements
  
  

Real-Time Operational Monitoring

• Monitor live KPI dashboard across all pillars with real-time visibility
• Facilitate daily standup with all pillar leads to identify risks early
• Identify threshold breaches before they become crises
• Track escalations (P1–P4) and SLA compliance to ensure accountability
  
  

Incident Response and Stabilization

• Lead rapid response to high-severity incidents, including intraday liquidity stress, funding disruptions, collateral shortfalls, margin disputes, payments failures, settlement breaks, and control breaches
• Coordinate containment actions to protect clients, balance sheet, and liquidity buffers
• Perform rapid root cause analysis across process, data, systems, and governance
• Provide Crisis Mode execution: rapid incident response, pillar coordination, and escalation management
  
  

Risk and Control Execution

• Design and implement preventive and detective controls as part of remediation
• Partner with Operational Risk, Compliance, and Internal Audit to ensure accurate issue capture and severity assessment
• Assist in the execution of audit, MRA, MRAI, and regulatory remediation commitments
• Coordinate month-end GL close and manage regulatory filing calendar
  
  

Governance and Planning

• Conduct monthly stress testing and scenario planning to anticipate risks
• Maintain prioritized execution backlog aligned to risk-weighted impact
• Identify systemic execution weaknesses requiring structural change
  
  

Automation and Structural Remediation

• Identify recurring execution failures driven by manual, fragmented, or spreadsheet-based processes
• Own delivery of automation and digitization solutions including cash positioning, reconciliation workflows, collateral processing, and incident tracking dashboards
• Ensure automation solutions are scalable, controlled, auditable, and strategically aligned
• Quantify benefits in terms of risk reduction, capital efficiency, and cost savings
  
  

Cross-Functional Orchestration

• Mobilize temporary execution teams across Operations, Technology, Risk, Finance, and Front Office
• Resolve ownership gaps and competing priorities during execution events
• Serve as the execution bridge between strategy, technology delivery, and operations
• Ensure clean handoff back to BAU with sustained ownership and controls
  
  

Executive Oversight and Transparency

• Provide concise, decision-oriented updates to senior leadership
• Reduce recurring incidents through disciplined governance and automation
  
  

What do you need to succeed?

A successful Head of LF&P :

• Thinks like a risk manager, executes like an operator, and communicates like a senior leader
• Anticipates regulatory and liquidity impacts before they materialize
• Balances standardization with regulatory nuance
• Drives automation without losing control discipline
• Commands credibility across Front Office, Risk, and regulators
  
  

Required: Minimum bachelor’s degree or equivalent relevant experience in Finance, Engineering, Science, Math or relevant work experience

Preferred: Strong knowledge of supporting systems used within Operations. Project management expertise

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.
  
  

The expected salary range for this position is $160,000 - $250,000 USD, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value
  
  

Job Skills

Engineering - MFG, Manufacturing, Operational Delivery, Performance Management (PM), Product Development Lifecycle, Product Manufacturing, Product Services, Product Testing, Quality Management, Team Management, Technical Sales

Additional Job Details

Address:

GOLDMAN SACHS TOWER, 30 HUDSON STREET:JERSEY CITY

City:

Jersey City

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-03

Application Deadline:

2026-02-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.