“In four months, we created a unified knowledge base and built multiple scenarios that made it easier than we’d imagined to support our HR Advisors.” Phil Gillingham, VP, HR Service Delivery, Microsoft These results were achieved internally at Microsoft, because we love to be our own test subjects. By putting Microsoft Dynamics 365 Customer Service to work for our own teams first, we proved its ability to simplify processes and deliver measurable impact: ✅ 20% increase in case throughput ✅ 72% monthly active user adoption rate Read the full story: https://msft.it/6044Q18Vp
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Successful outcomes depend less on the platform itself and more on how it’s executed. Dynamics 365 is a powerful, scalable platform, but the results organizations see are driven by how thoughtfully it’s implemented and sustained over time. Having the right plan in place is critical to making the most of the capabilities already available. Teams that scale successfully focus on: • Architecture-aligned delivery • Thoughtful integration with existing systems • Data readiness & governance • Ongoing support after go-live At Imperium Dynamics, we work alongside Microsoft field teams to support execution across Dynamics 365, helping organizations reduce delivery risk and move to value faster. Execution is what makes it work.
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Legacy systems and manual workflows can stall growth — just ask TeamSystem. Facing operational complexity, it turned to Microsoft Power Platform to streamline business processes and increase agility. Read the story to see how TeamSystem drove digital transformation through automation and scaled smartly with the Microsoft Power Platform. Microsoft Dynamics 365
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Legacy systems and manual workflows can stall growth — just ask TeamSystem. Facing operational complexity, it turned to Microsoft Power Platform to streamline business processes and increase agility. Read the story to see how TeamSystem drove digital transformation through automation and scaled smartly with the Microsoft Power Platform. Microsoft Dynamics 365
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Legacy systems and manual workflows can stall growth — just ask TeamSystem. Facing operational complexity, it turned to Microsoft Power Platform to streamline business processes and increase agility. Read the story to see how TeamSystem drove digital transformation through automation and scaled smartly with the Microsoft Power Platform. Microsoft Dynamics 365
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Legacy systems and manual workflows can stall growth — just ask TeamSystem. Facing operational complexity, it turned to Microsoft Power Platform to streamline business processes and increase agility. Read the story to see how TeamSystem drove digital transformation through automation and scaled smartly with the Microsoft Power Platform. Microsoft Dynamics 365
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Legacy systems and manual workflows can stall growth — just ask TeamSystem. Facing operational complexity, it turned to Microsoft Power Platform to streamline business processes and increase agility. Read the story to see how TeamSystem drove digital transformation through automation and scaled smartly with the Microsoft Power Platform. Microsoft Dynamics 365
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🚀 Companial just launched Enterprise Membership for Dynamics partners This is a new premium membership for Microsoft Dynamics partners working with enterprise customers in: • Dynamics 365 F&SCM • Dynamics 365 Customer Engagement • Power Platform What I like about it (partner view): • Growth enablement: dedicated Partner Success Manager + go-to-market support • Technical enablement: priority advisory and support to strengthen delivery quality • Operational support: license management, compliance help, and self-service for ordering/tracking/billing • Community: events, executive briefings, marketplace, and peer collaboration A key addition is the Companial FastTrack Gateway (built with Microsoft FastTrack collaboration) to help reduce implementation risk and use proven delivery frameworks. Link: https://lnkd.in/dyzNxRiQ #MicrosoftPartner #Dynamics365 #FSCM #CustomerEngagement #PowerPlatform #Companial #PartnerEnablement
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I always like to keep my toes in the water of what's happening in the Microsoft Dynamics 365 world and when I look at the innovations that are coming it's easy to see the theme of "from 15 tools to one stack". Which in an era of consolidation (and let me give you some stats on that one)... - 90% of IT professionals now identify software consolidation as a primary organizational priority. - 68% of technology leaders (CIOs/CTOs) have active plans to reduce their total vendor landscape in 2026. - 73% of organizations intend to grow their software investments while simultaneously reducing the number of vendors they use. .... this is very timely for Dynamics 365 Partners to truly maximise their opportunity and the value they bring to their customers. We're seeing businesses standardise on D365 Contact Center & Teams Phone to bring voice, chat, and AI under one roof. Another great value add (as well as an ROI booster) is to layer in Microsoft Power Platform agents to automate the glue work no one sees but everyone feels and benefits from. Resulting in shorter queues, higher FCR, cleaner coaching signals, and faster sales cycles. That's some great ROI for the user. If you're a Dynamics partner, the questions isn't "Should we add Cloud Voice?". It's "How fast can we?" because the best work starts with great and complete data, especially in this AI / Copilot era. That's where SIPPIO comes in. I know the fantastic work Dynamics partners do for their customers, and I know the value add that voice would easily bring to you, and your customers. I would love to speak to more Dynamics partners about this one that's for sure!! Happy Friday, have a lovely weekend! #SIPPIO #Microsoft #MSDyn365 #Dynamics365 #Voice #AI
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🚀 Why Businesses Are Moving from Google Workspace to Microsoft 365 Many growing organizations start with Google Workspace—but as operations scale, limitations start showing up. Here’s why companies are switching to Microsoft 365 👇 ✅ Enterprise-grade security & compliance Microsoft leads in data protection, identity management, and compliance—critical for regulated industries. ✅ Better integration with ERP & CRM Native integration with Dynamics 365, Power BI, Azure, and third-party business apps enables real business automation. ✅ Advanced productivity tools Excel, Outlook, Teams, and SharePoint offer deeper functionality for finance, sales, and operations teams. ✅ Centralized IT control & scalability Stronger admin controls, user management, and scalability as the organization grows. ✅ Lower long-term TCO With bundled apps and enterprise capabilities, Microsoft often delivers better ROI for mid-to-large businesses. 📌 Bottom line: Google works well for basic collaboration. Microsoft 365 is built for business growth, control, and enterprise operations. If you’re evaluating a move from Google to Microsoft—or planning your next growth phase—happy to share insights from real-world implementations. #Microsoft365 #DigitalTransformation #BusinessGrowth #ERP #Dynamics365 #CloudSolutions #ITStrategy #Gmail #Microsoft365 #Workspace #Migration #Outlook #GmailtoOutlook
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💡 Microsoft Transforms Internally to Delight Customers Worldwide😁 With 45,000+ agents across 92 call centers in 120 countries, Microsoft handles 1 BILLION+ consumer interactions annually across platforms like Dynamics 365, Xbox, Azure, Office, and Teams. 🌍🎮💼🤯 Moving away from 16 case management systems, the multi-year transformation of Microsoft’s Customer Support Services (CSS) is now supercharged by AI-powered Copilot in Dynamics 365 Customer Service — and the results speak volumes: 📉 ~15% reduction in average handle time 📈 ~10% increase in cases/chats managed 🧭 ~20% fewer misroutes ✅ ~30% boost in first-call resolution 💬 “Our goal was to elevate customer satisfaction and empower our agents — and we’re seeing real, measurable impact.” — Microsoft CSS Leadership 👉 https://lnkd.in/gsa9r9Ch #CustomerExperience #AI #Copilot #Dynamics365 #SupportTransformation #Microsoft #CXInnovation #DigitalTransformation
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Results like this show how ERP and CX platforms are moving beyond systems of record toward what we describe as Enterprise Resource Automation -where knowledge, scenarios, and AI actively orchestrate work, not just support it