Syeda Fizza Hasan
BC180202111
BS in Business Administration
Human Resource Management
Concept Recall
Brief Introduction of the
Organization
Overview :
Concept Recall is a digital agency with a vision to advance
globally.
Concept recall provides best-in-class software automation
arrangements and support to help businesses to increase
revenue.
Organization serves variety of businesses which includes
wholesale dissemination, outsider logistics, retail, traveler travel,
freight and cargo, recreation and amusement.
Brief Introduction of the
Organization
Business Volume :
8.3% increased annually.
Competitors of the Organization :
Arpatech
Cubix
Systems Limited
Viftech
These are only a handful of the rivals, but the list is growing all the time.
Organizational Hierarchy
Chart
Training Program
Recruitment & Selection of employees :
The task was to learn recruitment and selection of employees.
I was given training for 3 days to learn the process.
I started using LinkedIn to find the most suitable person for this
job.
The final approval of hiring was given by HR Manager and I
assisted my manager throughout the whole process.
Training Program
Renewal of Policies :
I was asked to observe the environment around me since my first day
and I was doing that.
Based on the environmental observation another task was to renew
the policies.
Regulate the attendance of employees :
The second policy was created to regulate the attendance of
employees.
Structure of HRM
Department
Concept Recall have Line Organizational Structure. The
authority flows from top to bottom.
The fundamental benefit of a line organizational structure
can be characterized as excellent communication.
There are different managers for each department and team
leaders work under them on different projects.
Concept Recall has customer departmentalization. It
focuses on customer satisfaction in order to boost
company's sales and brand image.
HRM Process in the
Organization
Human resource management process in the
organization :
The implementation of HRM process in the organization based on
below hierarchy system.
Human resource planning and forecasting :
The analysis was done about the organization. The study of
employees, their skills, their positions and the tasks they perform.
There was lack of discipline, performance and attendance.
Based on that 3 polices were made by me which includes
included discipline, attendance and performance management.
HRM Process in the
Organization
Employees recruitment & selection :
The recruitment in the company is done through external
sources. The hiring is done through LinkedIn and Indeed.
Job description and requirement is posted on the above-
mentioned platform and CVs of candidates are screened to find
the most suitable ones.
The finest among them is selected for the job who is
considered to be the best in the respective field among them.
HRM Process in the
Organization
Training & development :
Training need assessment is done if needed for a
particular task.
As per the Education Assistant Plan, employee
development is done.
Anyone who wants to take learning opportunities to
increase their qualification are allowed to do so.
HRM Process in the
Organization
Performance management :
The performance standard is based on Management
by Objective (MBO).
Through this it is expected that workers will work more
efficiently to attain the most benefit in return.
The performance reports are written by analyzing the
objectives set and objectives achieved.
The strategies in current and previous projects are
compared to get the best working strategies for future
projects.
HRM Process in the
Organization
Employee compensation & benefits :
The employee compensation and benefits include:
Basic pay: A fixed salary for each employee.
Appraisal: The commission based on the number projects/clients an
employee gets.
Medical Benefits: The benefits are given to the employee and their
spouse.
Education support: The company bears the cost of any course done
by the employee which is related to their current designation in the
company with the vision of better performance.
HRM Process in the
Organization
Organizational career management :
The employees are offered financial aid to increase their
qualification. The promotion is based on their qualification
and performance.
Ifan employee is performing efficiently then promotion is
given but their performance is monitored closely.
The environment and salary of the employees are good
enough to keep the workers in the organization so no one
gives resignation without major problem.
HRM Process in the
Organization
Labor management relations :
There is no as such Union joined by employees because
they are allowed to discuss their problems with the upper
management. The issues faced by them are listened and
further implications are done to resolve the issue.
Critical Analysis
HUMAN RESOURCE PLANNING AND FORECASTING:
After the creation of new rule, the workers had a change in their attitude
in the office premises.
The policy was made to regulate attendance of workers. The
implementation was done and anyone who wants a day off was bound to
send an e-mail to HR for the approval.
The performance management system was made and each worker had an
appointed manager to whom he/she needs to report regarding their work.
I suggested to reduce usage of paper and instead of that everyone should
use e-mails to communicate.
Critical Analysis
EMPLOYEES RECRUITMENT AND SELECTION:
In my opinion the selection process is much better if it is simple
and short.
I suggested to change the pattern instead of calling for interview in
the office, it is better to conduct an online interview first.
TRAINING AND DEVELOPMENT:
There was communication gap in the office because of no proper system.
I gave suggestion to give training on conflict management so that
communication gets better.
Critical Analysis
PERFORMANCE MANAGEMENT:
Isuggested to give importance to other aspects such as discipline
and attendance instead of only giving appraisals on the basis of
dollars.
EMPLOYEE COMPENSATION AND BENEFITS:
Isuggested if medical is given to one employee than all
should be eligible for that to avoid conflicts among them.
Critical Analysis
ORGANIZATIONAL CAREER MANGEMENT:
Their should be no discrimination amongst the employees.
The aid provided by company for excelling in their respective
fields should be given to all.
LABOR MANAGEMENT RELATIONS:
After the training of conflict management there was no communication
gap and problem was solved.
SWOT Analysis of the
Organization
STRENGTHS:
Employee engagement: When there is a success story of an
organization then behind the scenes the key factor is about the
engagement of employees within the department.
Benefits and Compensation: The employees are considered as assets
so there is no turnover ratio because the employee wants to stay as long
as he/she can.
Performance Appraisal: Appraisal is based on their monthly KPI’s and
yearly performances which gives monetary benefits to workers.
Performance Management System: Although the Performance
Management System existed but due to lenient management policy.
Qualification: The employees are qualified in their respective fields and
there is no favoritism in recruitment.
SWOT Analysis of the
Organization
WEAKNESSES:
These are the weaknesses of the organization:
Lack of Reputation: The company is having limited market and
activity. This is the reason behind the lack of reputation.
Lack of Capital: Due to the limitation of resources, Concept Recall
have limited capital with streamlined marketing services
SWOT Analysis of the
Organization
OPPORTUNITIES:
These are the opportunities for the organization:
Growth: Company can improve their efficiency by adopting new
technologies which are available in market but so far neglected by
the company.
With the acceptance of modern technology, company definitely
will have a broader product line.
Clients: Concept Recall is currently targeting 100% foreign
market whereas the ratio of domestic market is 2%. With
aggressive marketing they can approach local customers with
similar requirements.
SWOT Analysis of the
Organization
THREATS:
These are the threats for the organization:
Competitors: The number of competitors is increasing on a
daily basis, and we have a large number of them. This is a threat
since any company may overrun our clientele, posing a
significant risk to any company.
Security: Because the job is done online, the firm will suffer if
the website or platforms that are used are hacked at some point.
As a result, this is a threat due to security concerns.
Conclusion
Internally, the company is strong because of employee involvement,
which is a key aspect in any company's success.
There isn't a single major favor bestowed upon anyone. The
company also offers a competitive wage, which sets it apart from the
competition.
The crew is well-trained and does their duties efficiently, which has
resulted in positive feedback from clients who wants their work
completed by them.
Employee benefits are also appealing because not every company
views its employees as assets and creates programs to alleviate their
troubles.
Recommendations
Employees should be treated equally and without discrimination.
This is essential for any business. There should be no communication gaps,
as this is vital to avoid internal conflicts.
Any company's strength is based on its employees' ability to work together.
External pressures cannot impact us if we are internally strong.
It is necessary to take actions to improve the firm's reputation in order to
attract new investors and allow the company to expand.
Thank You
