Office of Resolution Management
Department of Veterans Affairs
The Office of Resolution Management (ORM) aims to prevent and address unlawful employment discrimination while promoting equal opportunity for the Department of Veterans Affairs (VA) employees and stakeholders. ORM also processes Civil Rights Discrimination Complaints, oversees the Reasonable Accommodations and Personal Assistance Services Program, and the Harassment Prevention Program. Select an option below to learn more about each program area.
Contact Us
File a ComplaintCall us at 888-566-3982 or via TTY/TDD 888-626-9008 (8:00 AM - 6:00 PM Eastern Time)
Equal Employment Opportunity
Know your rights to a workplace free from discrimination. Review information on the Equal Employment Opportunity complaint process including confidential counseling, mediation, and investigation.
Harassment Prevention
Support VA’s zero-tolerance policy for workplace harassment and learn when to contact the Harassment Prevention Program (HPP) office.
Reasonable Accommodations
We are committed to helping those with a disability apply for a job, perform the duties of a job, or enjoy the benefits and privileges of employment.
Civil Rights Discrimination Complaints
Ensuring VA programs and activities are free from discrimination for Veterans or other individuals in Federal programs.
