Epicooler Reviews 232

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express strong dissatisfaction with the product, noting that it does not perform as advertised and is considered ineffective. Many feel the product is overpriced for its actual functionality. Reviewers also highlight negative experiences with pricing, specifically mentioning that the advertised price often appears in local currency but is charged in US dollars, leading to unexpected higher costs. Furthermore, consumers report significant issues with the refund process, indicating difficulties in obtaining full refunds and dissatisfaction with the offered partial refunds.

What people talk about most

Product

People report negative experiences with the product. Many reviewers express strong dissatisfaction, stating... See more

Price

Users describe significant dissatisfaction with the pricing, primarily due to misleading currency display.... See more

Quality

Reviewers highlight significant dissatisfaction with the product's quality. Many consumers report that the... See more

Refund

Clients share negative opinions on refund experiences. Many reviewers report difficulties in obtaining full... See more

Payment

Consumers find payment to be a source of significant dissatisfaction. Many reviewers report unexpected... See more

Based on these reviews

Rated 2 out of 5 stars

Soo disappointed with the checkout process. At no place in the purchasing process was there any indication that it was in US dollars. Not until after the payment had gone through & I saw the summary... See more

Company replied

Rated 2 out of 5 stars

Epicooler not as advertised.This air cooler is about as effective as a cheap fan and heater. I do not recommend it. It is extremely overpriced for what it does. Very disappointing

Rated 1 out of 5 stars

WHAT a useless machine this is. No cooling at all, no difference when reduce temperature to lowest still same weak warm air blowing out of it. No adjustment to increase or decrease fan strength, it i... See more

Rated 1 out of 5 stars

The Epicooler is a piece of crap as an air conditioner. Clearly, you cannot cool air without venting the heat that is removed from the air. Absolute rubbish, but will probably generate heat without... See more

Rated 5 out of 5 stars

So far I am super impressed by the ease of the website site. It is so easy to navigate through to super deals. Even though to the checkout it just flows through and it makes it so quick and easy with... See more

Rated 5 out of 5 stars

What an excellent product and price, can't wait to receive our new cooler/heater. Very happy to have found this product.

Rated 1 out of 5 stars

The Product is falsely advertised as a cooler. No Cooling facility, heater yes but in summer it's a useless fan. Customer service, what is that !!! Contact to arrange return, first reponse is an aut... See more

Company replied

Rated 1 out of 5 stars

I am confused about this product, on their website it says it can cool down a 50sqm room in under 5 minutes but when you look at reviews by supposed reputable reviewers it says it's for personal cool... See more

Rated 5 out of 5 stars

received email instantly this is about the experience on the customer service , but the product we wanted it for cooling effect ,and it does NOTHING , no cooling what so ever .

Rated 1 out of 5 stars

BIG SCAM DO NOT PURCHASE!! possibly a AI generated website, targeting aussies around Australia this time of the year. My father ordered two 120 each and they were HEATERS useless for high humidity c... See more

Rated 1 out of 5 stars

These units are not as advertised being a cooler in any way. Very poor version of a fan with any normal household fan delivers more than this small plastic box with no performance. Have requested cre... See more

Rated 1 out of 5 stars

Why does the government not stand in and shut down these scamming useless a**holes stealing money from working Aussies??? Three of these units were purchased and my $20 stand fan is three times bet... See more

Rated 1 out of 5 stars

Order was doubled without consent, no way to check cart before confirm payment. No indication that US$ is the denomination used. Very dodgy email interaction.Pretty sure Victor is a Bot. Product usele... See more

Rated 1 out of 5 stars

I give it a one for the fact it actually arrived and a zero for the product. It does not have cooling capabilities at all and is just a cheap fan that blows out some heat. Do not buy, unfortunatel... See more

Rated 1 out of 5 stars

Epicooler is rubbish Please don't believe all the ads claiming that it cools your room or house IT DOESN'T! It's a scam. Only blows hot air. Attempted many times to call Epicooler and email howeve... See more

Rated 1 out of 5 stars

This is a totally useless product that does not perform anywhere near as advertised. The cooling fan is nothing more than a small blower that dies nothing. False advertising and total rubbish. Battled... See more

Rated 1 out of 5 stars

Advertised that it would cool a room in 5 minutes... I Left it running for 8 hours on the coolest setting in a small enclosed room and it did absolutely nothing. I'm mid process now trying to g... See more

Rated 1 out of 5 stars

Not as advertised. Been waiting for hours for a change down in temp when its on cooling and supposed to go down to 16 as per promotion. REALISED NOW I HAVE BEEN SCAMED and what makes it worse I got c... See more

Company replied

Rated 1 out of 5 stars

This product is an absolute scam. At the end of the day, it’s nothing more than a basic fan being marketed as something far more impressive. The price is listed in US dollars, which already feels... See more

Rated 1 out of 5 stars

This product is a total ripoff! The cooling mode of this device is nothing approaching what is advertised and what the fake (or paid for) testimonials suggest. It is just is a single speed fan, noisy... See more

Rated 2 out of 5 stars

Transaction was easy. It took ages to get here with very delayed response to my email when I enquired where my product was. The product does not cool and is not quiet. I have run it a few times to... See more

Rated 3 out of 5 stars

When viewing this I did not realize the price shown was USA price. At no stage in advertising did it say this or even suggest an Australian price. It wasn’t until I checked my email to show the pur... See more

Company replied

Rated 2 out of 5 stars

Long delivery time -and honestly wasn’t worth the wait . It does NOT perform as advertised at all / does not cool a room at all.

Rated 2 out of 5 stars

It is cheaply made, and nothing like it was advertised. Instructions are bad. It came with a heavy, metal circular disk.. have no idea what it is for as it is not mentioned in the manual

Company replied

Rated 1 out of 5 stars

Absolute waste of money DO NOT BUY! Claims to be an Australian company but price is USD, so roughly $270 A cheap pedestal fan does far better. Customer service is pitiful. Inboxes full (full of c... See more

Rated 1 out of 5 stars

DI NOT BUY THIS PRIDUCT!!!! I waited extended time for delivery is the first issue. After repeated asking where the goods were and when expected delivery. Was send multiple links to show prog... See more

Company replied

Rated 1 out of 5 stars

🚨SCAM🚨 I had the $137.99 advertised price taken out as USD. I contacted them straight away when I noticed it went through PayPal as USD ( $215.47 AU) and was given run around with immediate AI... See more

Rated 1 out of 5 stars

Hi, Please provide the return and refund instructions asap. Refund & return 0A1FADC727. This product is a joke, It absolutely does not cool at all, it is just a fan!! I want to return it and g... See more

Rated 1 out of 5 stars

If I could give zero stars I would . The company is out to scam customers . The cooler does not work and even though they offer a 30 day money back guarantee the company are difficult to contact. Emai... See more

Rated 1 out of 5 stars

Totally fraudulent product. We removed the back of the unit and found 2 small plastic fans and a cheap heating element. This product has nothing inside to allow it to be classed as a cooler. I just... See more

Company replied

Rated 1 out of 5 stars

As a shift worker I wanted something to help keep my room cool when trying to sleep between shifts.....what a waste of money, my pedestal fan does a better job. Heater is great, but not in the midd... See more

Company replied

Rated 1 out of 5 stars

I have sent 10 emails about getting a refund and no reply These people are scammers and I wish paypal would follow up and delete them from their paypal trust secure payment and that is the only reaso... See more

Company replied

Rated 1 out of 5 stars

Absolutely rubbish item the air conditioner side is just a weak fan with no cooling what so ever. They charge an absolute fortune for absolute crap. Highly recommend staying clear of this SH%T 🤬

Rated 1 out of 5 stars

I ordered 2 epicooler AC units and ended up receiving 2 cheap fan heaters. The company claims to be Australian but they charge in US dollars but you don't find this out until after you have paid. The... See more

Rated 4 out of 5 stars

The Epicooler company refunded 1/2 purchase price and did not request the return of goods. I do think they should change there description of the Epicooler as it only heats and not cools.the fan to... See more

Rated 1 out of 5 stars

*STAY AWAY FROM* Advertising in AUD but charging in US. A $150 purchase turned into $250? Tried to cancel within minutes and requested a refund but was told it's already in the 'processing' stage an... See more

Rated 1 out of 5 stars

We imported one of these units (ex China, paid for in $US and grossly misrepresented as Australian). We have an AC background and were profoundly suspicious of the claims. Turns out we we... See more

Rated 1 out of 5 stars

TOTALLY SCAMMED ALSO!!! Nick B, if you go at them guns blazing count me in… I’m so disappointed in myself for failing to pick it up as a SCAM. I tried cancelling the order seconds after I... See more

Rated 1 out of 5 stars

This product is absolute garbage and is completely falsely advertised unless you'd really love an overpriced heater that reeks of chemicals. It's made with incredibly cheap and flimsy plastic and the... See more

Rated 1 out of 5 stars

Where to start! Ordered 3Jan, contacted over 12 times trying to cancel order or find out when they would arrive. Received 2 HEATERS 10Feb! Sent early Feb. NO COOLING at all!! Now they want to refund 2... See more

Company replied

Rated 1 out of 5 stars

Don't buy from them. The aircon is just a fan, they blocked support emails, finally gave an Australian address amongst others when I went through paypal complaint but changed it to return only to Ger... See more

Company replied

Rated 1 out of 5 stars

This is a WARNING about EPICOOLER. The TV and their WebPage advertising sound great and I almost fell for it but luckily realised it is a SCAM. I made an EPICOOLER purchase on impulse but luckily it... See more

Rated 1 out of 5 stars

Spent over $350 for 2 epicoolers. One arrived damaged. Both did not work. It's a fan moving room temp air around. They're difficult to contact. I had to email. They told me I was over the 30 day... See more

Company replied

Rated 1 out of 5 stars

Product took 26 days to arrive. It is not quiet It or maybe just mine only has hot/cold-NOT multi function as stated As other say, INBOX is always full and mail is returned DEFINATELY FALSE A... See more

Company replied

Rated 1 out of 5 stars

Ran 2 of these pieces of junk in a small 3 m x 3m office room for well over a hour at the same time and couldnt manage to cool the room 1 degree even , why are people like this able to trade at all

Rated 1 out of 5 stars

I wish, I read all the REAL reviews not the fake reviews on the advertisement platform. This product does not blow ice cold air. It only blows air. It is nothing compared to an air-conditioner and my... See more

Rated 1 out of 5 stars

I have fallen for this scam too. The advertising is all false. The unit is no better than a normal fan, does not even blow cool air and is not whisper quiet as stated in their ad. When I complained an... See more

Rated 1 out of 5 stars

I purchased a epicooler and It DOES NOT WORK at all I emailed them for 30day money back guarantee and they did not reply at all .This is definitely a scam .Dont even bother with this product. I though... See more


Company details

Written by the company

Epicooler is a portable cooling device designed to help create a more comfortable indoor environment without complicated installation or bulky equipment. It offers a simple way to stay cool during warmer days, making it a practical solution for bedrooms, living rooms, home offices, and other everyday spaces where consistent airflow and refreshing comfort matter most. Unlike traditional air conditioning systems, Epicooler does not require permanent setup or complex modifications. There are no heavy external units or disruptive installations involved. Simply place it where needed, plug it in, and enjoy a cooler atmosphere within minutes. Its clean, modern design blends easily with a variety of interior styles, making it both functional and visually discreet. Lightweight and easy to move, Epicooler can be positioned wherever cooling support is needed most. It works well on the floor or other flat surfaces, offering flexible placement depending on your space. The included remote control allows convenient adjustment of settings from across the room, adding to its everyday ease of use. Compact, practical, and user friendly, Epicooler provides a straightforward cooling solution for those seeking comfort without the complexity of traditional air conditioning systems.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

232 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 19% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clarence the customer service officer…

Clarence the customer service officer from Epicooler was very helpful, when I phoned to get a refund for the two Epicoolers that I had purchased. I told him that they didn't perform as stated and that I wanted to return them. He said that he would send me a email with what to do.

16 March 2026
Unprompted review
Rated 4 out of 5 stars

The Epicooler company refunded 1/2…

The Epicooler company refunded 1/2 purchase price and did not request the return of goods.
I do think they should change there description of the Epicooler as it only heats and not cools.the fan to cool is not strong and the air coming out is room temperature. The back of the unit says.'Wall mounted Heater

13 March 2026
Unprompted review
Rated 5 out of 5 stars

received email instantly

received email instantly
this is about the experience on the customer service ,
but the product we wanted it for cooling effect ,and it does NOTHING , no cooling what so ever .

13 March 2026
Unprompted review
Rated 3 out of 5 stars

All I have had is surveys and nothing…

All I have had is surveys and nothing about my problems that it doesn’t work on air con

12 March 2026
Unprompted review
Epicooler logo

Reply from Epicooler

Hello Ashley,

Thank you for the review.

Your concerns regarding product quality are very important to us and the short survey our team sends is completely optional and simply helps us gather product feedback to provide accurate resolution.

After locating your communication with our customer support team, we can see that the situation was resolved in the meantime.

If you have any further questions, don’t hesitate to reach out again.

Have a lovely rest of the day,
Polly from EpiCooler

Rated 2 out of 5 stars

Soo disappointed with the checkout…

Soo disappointed with the checkout process.
At no place in the purchasing process was there any indication that it was in US dollars. Not until after the payment had gone through & I saw the summary.
Would not have purchased if I’d known I was going to have to pay extra 😢

12 March 2026
Unprompted review
Epicooler logo

Reply from Epicooler

Hello Wendy,

Thank you for sharing your feedback

All charges, including currency (which varies depending on the region you are ordering from) and shipping, are displayed before an order is finalized.

That said, we are eager to review your case in detail and assist you further. As we could not locate your order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Polly from EpiCooler

Rated 1 out of 5 stars

Refund from EpiCooler

I paid in good faith the amount of $233.70 American dollars for this unit. It arrived and did not cool at all. It is just an expensive heater. I contacted the company immediately and said how it was false advertising saying it was an AC which it is not. After many attempts by me to get a full refund I in the end accepted a 70% refund as by this time I was very stressed. This was done within the 30 days refund guarantee. I am out of pocket $67 Australian dollars but was told to keep the unit. Please do not buy one if you need it to cool. Placed order on the 14th February and it arrived on the 27th February. Lesson learned.

3 February 2026
Unprompted review
Epicooler logo

Reply from Epicooler

Hi Lorraine,

Thank you for bringing this to our attention. Your feedback is valuable in helping us improve our products and customer experience.

EpiCooler is a dual-temperature system, and its performance can vary depending on usage. To help customers understand its operation, we regularly update our product information for clarity and accuracy.

We dooffer flexible return and refund options so customers can choose what works best for them. A full refund is always available and processed according to our policy.

We regret that Epicooler didn’t meet your expectations but are glad the situation was resolved. If you have any questions, please reach out to us at support@epicooler.com.

Best regards,
Polly from EpiCooler

Rated 1 out of 5 stars

I believe this situation involves…scam

I believe this situation involves misleading and unclear pricing as well as unfair refund practices.
Firstly, the product price on the website did not clearly show the currency, which led me to reasonably assume the price was in AUD, as I am purchasing from Australia. However, the payment was later charged in USD, which resulted in additional financial loss due to exchange rate differences.
Secondly, the product does not perform as advertised. The cooler produces no cool air at all, even when set to 16°C. In fact, it performs worse than a simple $10 table fan.
When I contacted customer service, they initially offered a 40% discount if I kept the faulty product, or alternatively asked me to return the item at my own non-refundable postage cost in order to receive a full refund. At that stage, they did not mention that a replacement option was available.
After I returned the item and provided the tracking number and postage receipt, they then claimed that my name and order ID could not be found in their system, which delayed the refund process.
Only after two days did they finally process the refund.
Unfortunately, due to the return postage cost and the currency exchange difference between AUD and USD, I have still suffered a loss of approximately AUD $60.
As an elderly customer, I feel this whole process has been unfair and misleading.

15 February 2026
Unprompted review
Epicooler logo

Reply from Epicooler

Hello Harry,

Thank you for your feedback. The experience you described is not at all what we aim for.

For clarity, all charges, including currency (which varies depending on the region you are ordering from), are displayed before an order is finalized.

While we do offer flexible options, all returns and refunds are handled according to our refund policy. When a full refund is requested, our team provides instructions for returning the item, and return shipping costs are the responsibility of the customer, as outlined in our policy.

After locating your communication with our customer support team, we can see that the situation was resolved in the meantime. If you have any further questions, don’t hesitate to reach out again.

Have a lovely rest of the day,
Polly from EpiCooler

Rated 2 out of 5 stars

It is cheaply made

It is cheaply made, and nothing like it was advertised. Instructions are bad. It came with a heavy, metal circular disk.. have no idea what it is for as it is not mentioned in the manual

3 March 2026
Unprompted review
Epicooler logo

Reply from Epicooler

Hello Monique,

Thank you for sharing your observations regarding our product.

Our goal is always to describe how the product functions and what customers can expect in real-world use. We understand that expectations can vary. We appreciate the opportunity to learn more about your experience with EpiCooler, as we are continuously working to improve our product.

That said, we’ve escalated your case to our support team, and a member of our team is actively reviewing your case to clarify the order status and next steps.

We appreciate you taking the time to share this and hope to resolve the matter quickly.

Kind regards,
Polly from EpiCooler

Rated 5 out of 5 stars

So far I am super impressed by the ease…

So far I am super impressed by the ease of the website site. It is so easy to navigate through to super deals. Even though to the checkout it just flows through and it makes it so quick and easy with no sneaky surprises when your payment has finalised. If the products are as good as everyone is saying and they keep the prices at such competitive rates. I know that I will be a loyal long-term customer and I will refer as much business as I can to support their business as much as I possibly can. Fingers crossed 🤞.

3 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look