Webbs Electrical Reviews 923

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, noting its efficiency and reliability. The quality of the products offered also receives high marks, with many consumers expressing satisfaction with their purchases. People frequently highlight the helpful and knowledgeable staff, appreciating their friendly and professional approach. The overall service provided is often described as outstanding, and many customers find the pricing to be very competitive, offering great value for money.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting efficient communication, prompt... See more

Product

Consumers generally express satisfaction with the product selection and quality. Many reviewers appreciate... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, friendliness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the competitive and reasonable... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service from a smaller business. Purchased an AEG tumble drier with no problems. Usually buy from John Lewis, Curry’s etc but gave this firm a chance as they had the model in stock at a gre... See more

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Rated 5 out of 5 stars

Great product and communication through out from sale to delivery. Informed me straight away when they noticed damage on oven b4 dispatch and offered me a up grade without any extra cost.would defo... See more

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Rated 5 out of 5 stars

Webbs were fantastic at all stages, from choosing our new cooker to delivery. They went above and beyond when there was a longer delivery time on one model, giving us the option of a different finish... See more

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Rated 5 out of 5 stars

Great price and a very well designed website. Where this company excelled though was in customer service. We needed Webbs to hold the appliance until our project had a free day - no problem. We nee... See more

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Rated 5 out of 5 stars

Went into shop in Cannock as had previously bought an appliance there 2017 Fridge freezer died on us yesterday We ordered a Bosch great value Delivers later they day Beating any next day deli... See more

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Rated 5 out of 5 stars

Excellent help in store , great service and advice , good communication ref delivery and install. Delivery and install guys really friendly.. and a great price.. we will be back to buy more following... See more

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Rated 5 out of 5 stars

I would give 20 stars if I could. Ordered on line late at night. Following morning a call to check the order was still OK to place as it may not arrive in time for Christmas. Thank the good Lord it... See more

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Rated 5 out of 5 stars

Website informative and easy to use. Communication was excellent throughout that included email confirmation of order, with a follow up telephone call to confirm delivery date. On the day, I had a cal... See more

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Rated 5 out of 5 stars

We have been looking for a 60 cm gas cooker to replace our old 55 cm gas cooker. Most gas cookers have poor reviews, but we eventually found the AEG model. We did a survey of prices and Webbs came... See more

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Rated 5 out of 5 stars

After speaking on the phone we got our new washing machine ordered straight away with a delivery slot given. The sales rep called back the same day with an earlier delivery slot to help us out as we... See more

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Rated 5 out of 5 stars

Very personable company with knowlegable and helpful staff. All our interactions were very pleasant - on the phone, over email and in person. We have bought several appliances, which were available at... See more

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Rated 5 out of 5 stars

We were searching for a new freestanding freezer and found a great one on Webbs Electrical. I really appreciated the communication with this company. They were very easy to get hold of and returned ca... See more

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Rated 4 out of 5 stars

Helpful staff on the end of the phone. Cooker delivered earlier than expected by two friendly delivery guys. Followed up with a reminder to claim warranty. Needed to ask for an email confirmation of p... See more

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Rated 5 out of 5 stars

A first class company to deal with. The AEG Tumble Drier was a great price. I was contacted by Webbs Electrical within 24hrs of purchase, about arranging delivery. The dryer was purchased on Monda... See more

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Rated 5 out of 5 stars

This has to be the best customer service I have ever had ... Ordering was easy, followed up by a courtesy call . Delivered within 24 hours . Delivery driver called to say he was on his way and... See more

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Rated 5 out of 5 stars

Really impressed with Webbs Electrical. I received a phone call after my order to arrange the most suitable delivery date for me. I could tell that they were very customer focused. The whole transacti... See more

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Rated 5 out of 5 stars

The member of staff who fielded my initial enquiry was pleasant, polite and professional. The price quoted for the cooker was very competitive and the icing on the cake was that free delivery was in... See more

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Rated 5 out of 5 stars

A friendly personable service. Always happy to help with advice and also willing to price match! Consistently giving brilliant service from start to finish every time we have used them over a number o... See more

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Rated 4 out of 5 stars

Webbs customer support was very helpful. The product is good and the price was excellent. The only issue I had was with the delivery company who somehow managed not to load my item on the van so they... See more

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Rated 5 out of 5 stars

Great pricing and superb customer services, from enquiry to delivery. Bought our new AEG washer and dryer from Webbs Electrical for our revamped kitchen, the whole process was so easy. Special thanks... See more

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Rated 5 out of 5 stars

Fantastic service buying on line, brilliant support over the phone, so helpful. Everything arrived when they said it would, very well packaged. I’d definitely use them again and highly recommend. Coul... See more

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Rated 5 out of 5 stars

Ordered a Cooker online. Received a call to say that the one ordered was not in stocks but had an almost identical one which was £50 less. Installation arranged, on time & completed without fuss. Old... See more

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Rated 5 out of 5 stars

How refreshing to phone a company and have someone answer the phone straightaway. All my questions were answered immediately and I found the staff so reassuring. Delivery was exactly as promised and t... See more

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Rated 5 out of 5 stars

I ordered a fridge freezer, which it turned out had been discontinued. This would have been a very different review if the situation hadn't been dealt with so well by Mark. Firstly the contact to let... See more

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Rated 5 out of 5 stars

My washing machine broke down and needed a quick replacement, best price I could find anywhere online and also 5yrs guarantee not 2😀. We're able to deliver and fitted speedily. Excellent attitude,... See more

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Rated 5 out of 5 stars

small family business which is why I chose to order from them Competitive ,reasonable prices. When I placed an order for a microwave they were prompt with their replies and delivery was easy despit... See more

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Rated 5 out of 5 stars

Great customer service. Was in contact straight away with me to advise of delivery process and likely timescales. As there was a slightly extended lead time asked if I was still ok to proceed. Not onl... See more

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Rated 5 out of 5 stars

This was our fourth purchase from Webbs. Always very helpful and more than competitive with their pricing. Would definitely recommend visiting their shop, they offer installation for a fee, well worth... See more

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Rated 5 out of 5 stars

This company favour old fashioned customer service where they call you when they say they will and deliver when they say they will . Also very informative about the product. Cannot fault them and woul... See more

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Rated 5 out of 5 stars

The ordering process was straightforward and the price of the tumble drier was the best I could find. Communication was excellent and I was impressed at how quickly my drier was delivered, particula... See more

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Rated 5 out of 5 stars

Very good service, staff very helpful. Arranged for freezer to be delivered on Saturday morning but rang on the Friday to see if they could bring it Friday afternoon. This is the second product we hav... See more

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Rated 5 out of 5 stars

We knew what we needed and Webbs had it. Staff explained its benefits. What really sold us was that its fitting (a dishwasher) could be done the next available day due to a cancellation. Brilliant. As... See more

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Rated 5 out of 5 stars

I bought an AEG gas cooker and received a professional, friendly service throughout from purchase to delivery and fitting. I have been really pleased with my purchase so far. Thank you to all at Web... See more

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Rated 5 out of 5 stars

Having searched for an AEG dishwasher their price was the most competitive, the dishwasher arrived within the estimated time. There was a small dent on the front of dishwasher which must have happe... See more

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Rated 2 out of 5 stars

Needed a new oven urgently, placed an order here as they listed the oven as in stock. Next day they get back to me to say it's not in stock but on order. A few days later and it's still showing as in... See more

Rated 5 out of 5 stars

Thank you for going above and beyond to get our new cooker to us for Christmas . I will recommend you to others and use you again . Amazing service from beginning to delivery . Thank you .

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Rated 5 out of 5 stars

I could not fault the delivery team or the service we received when purchasing our extractor fan. Impeccable customer service from start to finish. I wouldn't hesitate to buy with them again

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Rated 5 out of 5 stars

The company contacted me very quickly after I’d received the email confirming my order to arrange delivery. The day before delivery I was called again to confirm the delivery time and the delivery was... See more

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Rated 4 out of 5 stars

The only reason for knocking off a star was due to when ordered the website said the cooker was in stock, but I had to wait 4 weeks for delivery. But cooker was cheaper than Currys and arrived bang on... See more

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Rated 4 out of 5 stars

Excellent customer service, Alex very helpful and made the purchase process very easy. However, it would have been 5stars but AEG decided that the double oven we purchased was not in the 10% offer de... See more

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Rated 5 out of 5 stars

I ordered a Bosch oven online they rang me to say it was out of stock but offered me other make but I decided to wait but it came quicker than it expected. They rang me for a delivery in the delivery... See more

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Rated 5 out of 5 stars

I cannot fault in any way my recent dealing with Webbs, the staff I conversed with were knowledgeable and friendly. I will not hesitate to use Webbs again.

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Rated 5 out of 5 stars

We got exactly the tv we wanted at a very reasonable price. The staff went out of their way to give us help on what features the tv had. Also the tv was delivered to us and installed with the old on... See more

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Rated 5 out of 5 stars

Found the dishwasher I wanted here at a great price. Delivery was quick and faster than initially expected. Overall a very smooth and cost effective experience.

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Rated 2 out of 5 stars

Firstly, may l say that the price for my AEG double oven was good. The service l received was not. If l had not continuously chased Webbs there is an exceptionally good chance, from my experience,... See more

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Rated 4 out of 5 stars

The price was very competitive and the delivery, when it finally came, was on time and very professional. However it took nearly 3 weeks from order to delivery. I would use Webbs again but check thoro... See more

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Rated 5 out of 5 stars

Delivered on time with no problems at all. This was proceeded by a call from Webbs to tell us exactly when and by who the delivery would be made. Excellent service!

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Rated 5 out of 5 stars

Great customer support, multi-purchase discount on top of already competitive pricing, well chuffed. P.S Tim and Lauren were great.

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Rated 5 out of 5 stars

Bought a Bosch series 8 dishwasher. It was the cheapest I could find. It was delivered on my chosen date. Delivery men were courteous and professional. Would recommend.

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Rated 5 out of 5 stars

They had the models I was interested in purchasing; and they were at a competitive price. I contacted the sales support team who were responsive; and it was delivered a week later without any difficu... See more

Company replied


Company details

  1. Electronics Store
  2. Appliance Store
  3. Electronics Company
  4. Kitchen Supply Store
  5. TV store
  6. Washer and Dryer Store

About Webbs Electrical

Written by the company

Webbs Logo

Webbs of Cannock

We Care About Our Customers

Here at Webbs Electricals we've been putting the customer first for over 60 years! We take great pride in our outstanding customer service and the friendly atmosphere in our store. Our caring and knowledgeable staff are always eager to offer advice and to demonstrate our range to you, helping you to choose the very best products to suit your requirements, budget and home. We always strive to get it right but if there is a problem, we have a dedicated team ready to help! Shop Now


An Agent of Euronics

We're a full agent of Euronics which enables us to provide a massive range of top quality appliances at highly competitive prices. Our large showroom is conveniently situated just outside of Cannock with a handy free car park directly opposite. We have hundreds of products on display from leading brands such as Bosch, Neff, Samsung, Siemens, LG and many more besides. Shop By Brand


Multibuy Enquiries

We strive to offer the best prices that we can. Once you’ve selected your chosen products and any services you require, just submit your Multibuy request and we’ll offer you a bespoke package price. We offer a 2 man delivery service and we’re happy to store your chosen products if you’re not in a position to accept delivery straight away. Find Out More


Our service doesn’t end there, should you ever need help or advice just get in touch and we’ll give you the support you need to enjoy your new appliances. Of course if you’d like a little help or advice in choosing your new appliances just get in touch with our expert team. Contact Us


Contact info

4.8

Excellent

TrustScore 5 out of 5

923 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

It’s on your doorstep

Lovely local company to deal with and staff most obliging nothing to much trouble with competitive pricing so excellent service on offer

13 March 2026
Webbs Electrical logo

Reply from Webbs Electrical

Thank you for your feedback, I'm glad you're pleased with the service that you've received from us and we hope we can do business again in the future!

Rated 5 out of 5 stars

Great service

Great customer service and kept us informed about delivery of are cooker.Love our new AEG cooker .Delivery men good and gave us a 2 hour window for delivery which was perfect.Wouldn’t hesitate about ordering anything from this company again .

3 March 2026
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Reply from Webbs Electrical

Thank you for your review, I'm glad you're pleased with the cooker that you've received from us and pleased with the service that you've received. We hope to do business again in the future!

Rated 5 out of 5 stars

Competitive pricing and good personal…

Competitive pricing and good personal service. I got a phone call to confirm my delivery preferences and had my new tumble drier within a few days.

7 March 2026
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Reply from Webbs Electrical

Thank you for your review, I'm glad you're pleased with the service that you've received from us. We hope to do business again in the future!

Rated 5 out of 5 stars

Fabulous

Excellent help in store , great service and advice , good communication ref delivery and install. Delivery and install guys really friendly.. and a great price.. we will be back to buy more following such a good experience. Thanks again

3 March 2026
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Reply from Webbs Electrical

Thank you for your feedback, I'm glad you're pleased with the service and advice that you received from us. We hope to do business again in the future!

Rated 2 out of 5 stars

Good Price Be Prepared to Have to Chase Your Order

Firstly, may l say that the price for my AEG double oven was good. The service l received was not. If l had not continuously chased Webbs there is an exceptionally good chance, from my experience, that I still would be without my oven. To begin with, the only reason that I knew there was a delay to my order was because I chased a delivery date. Then 2-3 weeks later I note that the website says it's in stock. I am assured by a manager, during a phone call, that it isn't. He stated that there was an issue with the website. I was also told that my oven was being unloaded as l spoke to a lady only to be told by a manager later that it wasn't.
My experience has not been great but as I stated at the beginning, the price was good although at least one other company was charging the same price when I placed my order.
(I have refrained from naming any of the staff).

23 February 2026
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Reply from Webbs Electrical

Hi Margaret,
I'm sorry to hear that there have been problems with the order in terms of the delivery and the service that you've received from us. It's not the level of service that we aim to provide and I'm sorry that there was the delay with your order coming through to you. We'll pass this on to our delivery team and customer service team to ensure we improve the service that we provide.
Please let us know if you need further support with your order and we'll be happy to help.
Kind regards
Webbs

Rated 5 out of 5 stars

Works well

Works well, good price delivered on time

3 March 2026
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Reply from Webbs Electrical

Thank you for your feedback!

Rated 5 out of 5 stars

Happy with everything.

Ordered a Cooker online. Received a call to say that the one ordered was not in stocks but had an almost identical one which was £50 less. Installation arranged, on time & completed without fuss. Old cooker taken away. Happy with everything.

23 February 2026
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Reply from Webbs Electrical

Thank you for your feedback, I'm glad you're pleased with your order and that we were able to find you an alternative model when the original choice had been delayed. We hope to do business again in the future!

Rated 5 out of 5 stars

Very good service

Very good service

23 February 2026
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Reply from Webbs Electrical

Thank you for your feedback, I'm glad you're pleased with the service that you received from us. We hope to do business with you again in the future!

Rated 5 out of 5 stars

Our new AEG cooker from Webbs

After a terrible experience with my previous brand new freestanding induction hob equipped cooker that I had purchased from a well known mail order catalogue that I was refunded for I chose an AEG freestanding induction hob equipped cooker from Webbs who both delivered and installed it for me much cheaper than most rival companies could offer. My original choice was the matt black version of the cooker but Webbs phoned me to inform me that there would have been a delay acquiring that from AEG and gave me a choice of other colours of the same cooker with the time frame it would take to acquire so I chose the stainless steel version as it was available in the shortest time frame. Webbs did everything they could to make the delivery and installation happen quickly and made my day since all I had to do was run in both ovens before cooking my first meal on what I consider to be the best cooker we have ever had and all for under a grand.

27 February 2026
Unprompted review
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Reply from Webbs Electrical

Thank you for your feedback, I'm glad we've been able to provide excellent service for you and that you're pleased with the cooker that you've received from us. We always try and ensure customers are aware of the timescales surrounding their order and, if there is a delay, provide some alternatives for them where possible. I'm glad you're pleased with the product. We hope to do business with you again in the future!

Rated 5 out of 5 stars

Induction Hob

Easy to order, great communication and prompt delivery. Cheaper than other providers .

28 February 2026
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Reply from Webbs Electrical

Thank you for your feedback, I'm glad you had a good experience with our team and that you're pleased with the delivery timescale and the price. We hope to do business with you again in the future!

Rated 4 out of 5 stars

Would recommend Webbs

Webbs customer support was very helpful. The product is good and the price was excellent. The only issue I had was with the delivery company who somehow managed not to load my item on the van so they couldn't deliver it when stated and didn't bother to tell me. It was however delivered on the next working day.

23 February 2026
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Reply from Webbs Electrical

Thank you for your feedback, I'm glad you had a good experience with us. I'm sorry to hear there was an issue with the delivery company, I will ensure this gets fed back to them so they can look to improve their service. We hope we can do business again in the future!

Rated 5 out of 5 stars

Faultless experience…

I cannot fault in any way my recent dealing with Webbs, the staff I conversed with were knowledgeable and friendly. I will not hesitate to use Webbs again.

23 February 2026
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Reply from Webbs Electrical

Thank you for your feedback, I'm glad you had a good experience with our team and that you're happy with your purchase. We hope to do business with you again in the future!

Rated 5 out of 5 stars

Very good communication

Very good communication, and best price around. Would definitely buy from again.

11 February 2026
Webbs Electrical logo

Reply from Webbs Electrical

Thank you for your feedback, I'm glad you're pleased with the communication you received from us and the price of the product. We hope to do business with you again in the future!

Rated 5 out of 5 stars

Very helpful company

Very helpful company. I would definitely recommend. Excellent communication and my range cooker was delivered efficiently.

27 January 2026
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Reply from Webbs Electrical

Thank you for your feedback, I'm glad you're pleased with the communication that you received from us as well as the efficient delivery. We hope to do business with you again in the future!

Rated 5 out of 5 stars

Friendly team quickly removed old…

Friendly team quickly removed old cooker and installed new one

11 February 2026
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Reply from Webbs Electrical

Thank you for your feedback, I'm glad we were able to provide a swift delivery for you and that you had a good experience with our delivery team. We hope to do business with you again in the future!

Rated 5 out of 5 stars

Fitted an integrated fridge freezer…

Fitted an integrated fridge freezer into cabinet with ease and precision, highly recommend

11 February 2026
Webbs Electrical logo

Reply from Webbs Electrical

Thank you for your feedback. I'm glad we were able to provide an excellent fitting service for you. We hope to do business with you again in the future!

Rated 5 out of 5 stars

Webbs are a great company

Webbs are a great company
They are always super helpful and the delivery men are great, they sell premium brand products

16 February 2026
Webbs Electrical logo

Reply from Webbs Electrical

Thank you for your feedback, I'm glad you've had a good experience with our team and that you're pleased with the product you've received. We hope to do business with you again in the future!

Rated 5 out of 5 stars

Really good experience.Friendly and…

Really good experience.Friendly and very professional service.

16 February 2026
Webbs Electrical logo

Reply from Webbs Electrical

Thank you for your feedback, I'm glad you're pleased with the service you've received from us and the experience you had with our team. We hope to do business with you again in the future!

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