Mosyle Manager Avaliações 3

Mosyle, as a product, has evolved from a mostly stable "setup and forget" solution that I enjoyed using and recommended to others to a strong anti-recommendation when asked about MDM. The only thing worse than the product at this point is the customer service.

After ~6 months of increasing general flakiness across their product, their integration with Google Workspace Directory broke two weeks ago, initially causing friction for onboarding and user group maintenance. It has now worsened, as their broken integration randomly suspends users and omits groups, causing users and devices to lose privileges and profiles. They have acknowledged the problem on their end, and over two weeks later, we still have no resolution. And the support experience is beyond frustrating. Every response cycle is a seemingly deliberate one-day delay of the game as they "escalate to engineering."

The fact that individuals at the company hide their email addresses speaks volumes. They're the only SaaS integration we have (soon to be past tense) where it's impossible to get in touch with someone on a named basis or escalate beyond their online ticket system.

I've gone from enjoying the product and recommending it over Kandji or Jamf to saying, consistent with other positive reviews from a year or more ago, to saying "use any MDM that's not Mosyle."

I’ve contacted Mosyle twice now regarding account setup. The first time, I was admittedly a bit slow in responding, so I assumed the lack of follow-up was due to that. Giving them the benefit of the doubt, I applied again with a new account.

This time, they replied asking for additional screenshots and confidential information – exactly like the first time. I promptly provided the requested materials, but once again, communication stopped completely.

Twice now I’ve submitted sensitive data without receiving any meaningful support or response. This raises serious concerns about their customer service processes and how they handle private information. Based on my experience, I can’t recommend engaging with them if you expect professional support or accountability

UPDATE: Unfortunately this is all still true. As the company focuses on acquiring other products, their core service remains buggy and inconsistent with support that just leaves tickets open for months on end stating 'our developers are looking at the issue and will update you when they have something" Look elsewhere for your MDM solution.

This is ostensibly a great product. Offers a product with great capability and enables great management of iOS devices. However, when there is a problem with the platform, you are completely screwed. They will blame everything under the sun before they accept a problem with their own system. You can have 300 users unable to access their devices, but that doesn't matter to them. To crown it off, when they find the problem with their own damn system and fix it, do you get any kind of apology for them having you talk to everybody else and spend hours and hours on an issue.

Until they create a product where they will take ownership of their own problems, I can't recommend it.