Eufy Reviews 12,967

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers express mixed feelings regarding the product's lifespan and functionality, with some experiencing issues shortly after purchase. There's also ambiguity around the user experience, with some finding products easy to use while others encounter difficulties with setup or features. Opinions on customer service are also divided; some consumers report positive interactions and quick responses, while others describe unhelpful support and issues with warranty claims. Similarly, the technology receives varied feedback, with some praising features like picture quality and tracking, and others highlighting problems with connectivity, motion detection, and battery life.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised certain products, such as robot... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the robust construction, intuitive... See more

User experience

People report ambiguous experiences with user experience. Many customers praise the intuitive design, ease of... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise the... See more

Technology

Users describe ambiguous interactions with technology. While some customers praise features like local video... See more

Based on these reviews

Rated 3 out of 5 stars

The first light I bought that got me into the Eufy circle died. I'm a little disappointed by its lifespan even though it worked very well. I would hope to get more life out of them, because I have... See more

Rated 3 out of 5 stars

I like the concept but appears that I got a dud, lights would not activate unless you did them manually and rotation of the camera also was only possible when done manually. And before you think I di... See more

Rated 3 out of 5 stars

IMHO. Things to fix: 1. Option to squelch ads. I paid for a clean device. No unsolicitated ads to mar the experience. 2. There needs to be basic remote connectivity. I mean things like email or... See more

Rated 4 out of 5 stars

Picture Quality and sound are very good. Solar recharging is inadequate. Seems to have adequate wifi range of communication to base unit - through walls, weather etc. Love the way the camera track... See more

Rated 5 out of 5 stars

I really prefer to buy direct from the company whose product I’ve decided to purchase. I thoroughly research products before I buy them. Once I’ve decided that a product is worth purchasing, I like fo... See more

Rated 4 out of 5 stars

Competitive price and reasonably easy to install. Directions would benefit from larger graphics and print. Once it’s installed and you’re directed to scan the QR code and you’ll realize that this lead... See more

Rated 4 out of 5 stars

Mostly great. I haven’t figured out how to get the robot to do a one-time cleaning without creating a common task. That’s a little clunky compared to our old roomba’s user interface. Also there are to... See more

Rated 4 out of 5 stars

My experience with eufy has been great for the most part I have used the pump daily for 3 months thus far. Its worked well but I often have issues with having sore nipples after two pumping sessions.... See more

Rated 1 out of 5 stars

So far, these are the worst cameras I’ve ever owned. I have gig fiber internet and a mesh network, yet somehow these cameras can’t pick up signal after moving routers and extenders within less than 10... See more

Rated 1 out of 5 stars

Not only do they advertise that they work with Google to in fact not work with Google at all, but I also thought the picture looked very washed out in bright light. Then when I went to return it I had... See more

Rated 1 out of 5 stars

These cameras are genuine garbage. The cameras fails to spot people clearly, despite standing directly in front of them, moving side to side, etc. but will give me 40 alerts in the middle of the... See more

Rated 1 out of 5 stars

Bought a C20 robot cleaner/washer via Amazon late December 2025. This was purchased with a special Amazon offer. Arrived faulty, several phone calls and customer service contacts later, it was deemed... See more

Rated 5 out of 5 stars

Love this unit! I had some reservations about the price, but it’s worth every penny. The vacuum is really well made with intuitive design. It’s keeping our floors so much cleaner than our last robot v... See more

Rated 1 out of 5 stars

Classic modern multi national company flogging cheap tat from the far east that breaks just out of warranty period when customer service will let you know their is nothing they can do to help. Fancy... See more

Rated 5 out of 5 stars

I have several Eufy devices to include the the S380 homebase, the T8510 video doorbell and 4 S340 solocams. Been using them for ~3 years now and have had zero problems. I have reached out to customer... See more

Rated 2 out of 5 stars

Product support is hopeless. I purchased a Eufy security system through PB Tech, but their app is just as poorly built and totally useless as Arlo's app. The cameras are fine, but the app is EVERYTHIN... See more

Rated 2 out of 5 stars

Bought the Eufy video doorbell expecting a basic level of reliability, but the motion detection is completely hit and miss. Today someone posted a letter through my letterbox and the camera didn... See more

Rated 5 out of 5 stars

I was able to replace another brand of doorbell with the eufy doorbell with minimal fuss. I love the ease of working with this doorbell. With the home base there’s no need for paying a subscription... See more

Rated 4 out of 5 stars

I have several different cameras that I use and I am very happy with them. Only issue I have had is 2 cameras that I bought in a 2 pack both stopped working at the same time and when I contacted custo... See more

Rated 1 out of 5 stars

Bro seriously eufy's customer support is sooooo bad. They promised me to receive an email yesterday with the shipping label for a replacement. Today they've sent me one just to ask my name, now we... See more

Rated 1 out of 5 stars

Don't recommend eufy products at all! Devices constantly going offline. Can't fix and no tech support available anywhere to assist. When it works great but sporadically going offline for days makes th... See more

Rated 5 out of 5 stars

I love my Eufy! I couldn’t be happier with the product and the support the company has given. I purchased a refurbished model and it is in perfect condition!

Rated 5 out of 5 stars

My Little Cleaning Pal A year+ in and my Eufy has become my cleaning buddy. It's saved me hours of sweeping and gets into places I can't. Sometimes we clean together, and I feel so productive. Seriou... See more

Rated 5 out of 5 stars

Great robot vacuum/mop cleaner. My spouse needs care 24hrs a day this frees up some time from yet another job to do!

Rated 2 out of 5 stars

Have 18+ units and the integration is getting worse with their updates, the company is pushing some updates out and it's hurting the usability, some cameras go down at different locations so we can vi... See more

Rated 5 out of 5 stars

Easy installation and setup. Great price for an upgrade. Great views, great visuals. Simply put, Just Great product! Will continue to consider for future projects!

Rated 4 out of 5 stars

The people are good to deal with shipment is reasonably quick and the product generally works well. On occasion it does not pick up movement. But overall I'm very happy. I'm not overly concerned I liv... See more

Rated 3 out of 5 stars

I had a home base that was showing a red light, and I was not getting able to get any video capture from my Eufy security system. I reached out to Eufy tech support and they advised that the home bas... See more

Rated 5 out of 5 stars

Excellent cameras and worth ever cent! Localized memory and you can either opt in for cloud memory or just store local memory. Amazing product!!!!

Rated 3 out of 5 stars

I love everything about this vacuum, except that the mop tray is continually overly full and I have to repeatedly get in there and get the dirty water out. I don't know why the suction tube isn't work... See more

Rated 5 out of 5 stars

Finally got the correct side brush. Ordered from another company on Amazon and definitely not the quality! There is a difference.

Rated 1 out of 5 stars

Terrible!! Everytime we added the device to my app it deleted it from my wife's app and when you add it back it deletes it from the other user meaning having to take the doorbell off and scanning it a... See more

Rated 3 out of 5 stars

I like the cameras the only thing I don’t like is the battery or the solar panel for some reason I have to get it off and recharge it because it don’t really last long. I don’t know what’s the problem... See more

Rated 1 out of 5 stars

On buying a cctv system from Eufy I was offered a free gift at the end of the checkout process. I opted for a Railcard from Trainline. After completing the application it turned out that I was expecte... See more

Rated 3 out of 5 stars

We like the clarity of the pictures but the two cameras that we purchased in September will not hold a charge. We have them in direct sunlight but are still having to charge them every other day if no... See more

Rated 5 out of 5 stars

The cameras were very easy to setup. Love not having to pay to use my own camera and I am in control of my videos. Have recommended these products to my children and family. Great value with lots of c... See more

Rated 2 out of 5 stars

Anker Provided me with a discount after all of my troubles of trying to get a replacement device due to fault battery. However the discount code was incompetent as the original offers on the website w... See more

Rated 4 out of 5 stars

Great products that work well. I recently purchased a hardwired 2 lens video doorbell. I had a bit of a problem getting the indoor sounder to operate. But I failed to follow the on screen directions.... See more

Rated 5 out of 5 stars

These are cameras for you!! Quality for the price!! I have used many cameras for work and these Eufy cameras are excellent. Nice job, folks!!

Rated 1 out of 5 stars

I ordered an Eufy doorbell because I have an Eufy lock that I love. It requires a “Home Base” unit which I also ordered. When I received it and read the instructions, I realized that it needed a hard... See more

Rated 5 out of 5 stars

Excellent customer support from Eufy. I recently contacted Eufy regarding an issue with my video doorbell, and I was genuinely impressed by how professionally and efficiently the support team... See more

Rated 1 out of 5 stars

The first doll I received did not meet my expectations and her voicebox is now messed up. The second doll I received I had three voice boxes and none of them worked. I have spent over $200 with this... See more

Rated 3 out of 5 stars

I purchased the x10 pro robovac with a replacement parts kit, floor cleaner and stickers. Delivery was quick ✅ however despite being told by email my order was complete it wasn’t. No stickers and no... See more

Rated 2 out of 5 stars

It was very difficult to find comparative specification of different models. You have too many options and not a clear way to quickly see what the different features the models have. Also, I was tryin... See more

Rated 5 out of 5 stars

Great cameras for the price! Easy to connect to WiFi during set up -able to set up each camera within a few minutes! Good clarity.

Rated 3 out of 5 stars

I bought an E30 floodlight camera from Home Depot and a couple of months later the was a bit of an issue so I contacted them for support. They gave me some info and said if I needed more support t... See more

Rated 4 out of 5 stars

Great product and easy to install! Got two after someone hit my car that was parked on the street. One downside, and the reason for a four star review, is the listing states you can use up to a 128... See more

Rated 5 out of 5 stars

I have the outdoor lights s4 the vacuum and mop combo their products are well made. They work great. And amazing customer service

Rated 5 out of 5 stars

Cameras were very easy to install and set up. They are very customizable and the video quality is fantastic. I do wish the base had more storage but won't stop me from recommending this product in t... See more

Rated 5 out of 5 stars

Since installation everything is working perfectly. The video and sound quality is excellent. Definitely peace of mind.


Company details

  1. Electronics Company
  2. Photo Shop

Written by the company

At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.


Contact info

3.3

Average

TrustScore 3.5 out of 5

13K reviews

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Replied to 63% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

First I chatted for two hours looking…

First I chatted for two hours looking for the right camera. As soon as I purchased it- the ad showed I could’ve gotten two for the same price and immediately asked the chat to cancel first order. Within two minutes. They said they couldn’t so then I have to reach back out and ask for a label. Wait for me to have to go to the store to return it and when they see that receipt they’ll refund me.
Then I finally get around to getting the sd cards and one will not take it. So I have to ask for a label again- and I just moved twice in one month and now I need to get their broken camera to the store again for return. Then they want me to send them the receipt saying it was mailed so they can refund me and then I can purchase it again…it was a two- for price. Just send me the new fkn camera.

March 5, 2026
Rated 4 out of 5 stars

Needs detailed set up instructions

So far, everything is working great. Although, initial set up instructions need to include on the first line, clearly, that the item will need to be set up to connect to the Homebase before actual installation.

March 5, 2026
Rated 2 out of 5 stars

Palm reader not accuracy

I bought the version with the palm reader because sometimes I had to place my finger on the scanner multiple times. I thought this would solve the problem, but ultimately, it seems it was even worse than using my fingerprint.

March 5, 2026
Rated 4 out of 5 stars

Installation

Installation is pretty easy. The set up on your phone is more difficult. Like getting cameras in order and renaming a camera. I also installed a base station. The instructions talked about extra memory, I can't find that anywhere on the website to purchase. Also not the base station set up isn't the best.

February 27, 2026
Rated 1 out of 5 stars

C31 camera doorbell is not fit for purpose

The Eufy C31 camera doorbell is not fit for purpose. It consistently misses live events because it fails to record them, making the device unreliable for its primary function.

In addition, the 24-hour live playback rarely connects and fails on almost every attempt, which makes reviewing footage extremely frustrating.

I purchased this doorbell to replace a Ring doorbell due to the increased subscription costs, but unfortunately the Eufy device simply does not perform as expected.

March 16, 2026
Unprompted review
Rated 3 out of 5 stars

Did not connect to internet

Quality looks good but I don’t know if the cameras work because the app / internet joining or set up did not work at all. It was not as easy as stated. Need assistance with set up.

March 4, 2026
Rated 5 out of 5 stars

Love my camera's

Love my camera's! I now own 3. Fairly easy to setup. I have 2 of the S340 installed on the outside of my house. Just got the E220 for indoors which has been setup but not installed yet. The quality is great. A lot of people have Ring's and have a monthly fee to use. I am very happy to say Eufy does not charge a monthly fee. I have referred many friends to Eufy!

March 4, 2026
Rated 2 out of 5 stars

If I had a do over I wouldn’t purchase eufy!

The first couple weeks all good no issues. Now all the sudden our events keep decrypting when away from home. So it’s like not having security as we can’t see why the camera recorded an event. Everything they told us to do did not work. So think hard before spending $$$$.

March 2, 2026
Rated 2 out of 5 stars

Wouldn’t Connect

I couldn’t get the doorbell camera to connect to wifi despite having the correct wifi for it to connect to. Then it started speaking Spanish too. I was told by customer service (or the bot pretending to be customer service) that there was nothing they could do. I’ve gotten a full refund.

February 25, 2026
Rated 2 out of 5 stars

I was unable to get the base station to…

I was unable to get the base station to connect with app. I had Geek Squad come to the house today to see if they could show me how to do it. They could not get it to connect nor could they get it to reset for a second try. I’m perplexed and disappointed.
To say the least.

March 14, 2026
Rated 5 out of 5 stars

Customer service is spot on

Customer service is spot on. I had an issue with one of my cameras. They helped me debug the problem and eventually replaced the camera. No complaints at all. Very easy to work with and incredibly knowledgeable.

March 3, 2026
Rated 1 out of 5 stars

Not only do they advertise that they…

Not only do they advertise that they work with Google to in fact not work with Google at all, but I also thought the picture looked very washed out in bright light. Then when I went to return it I had to pay to ship it back which teaches me not to buy things from the manufacturer but rather from Amazon where I could have got it for the same price and shipped it for free.

March 2, 2026
Rated 1 out of 5 stars

DO NOT BUY!

Bought a C20 robot cleaner/washer via Amazon late December 2025. This was purchased with a special Amazon offer. Arrived faulty, several phone calls and customer service contacts later, it was deemed necessary to return the machine. I requested a replacement, like for like, and advised that was not possible. BEWARE, this company does not play fair and I would not recommend!

January 1, 2026
Unprompted review

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