inkaarthouse.com Reviews 235

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful prints and frames, vibrant colors, and excellent craftsmanship. Many consumers also highlight the outstanding customer service, describing it as helpful, responsive, and going above and beyond to resolve issues. While the product quality and customer service receive strong positive feedback, opinions on order and delivery services are more varied. Some people experienced quick and seamless delivery, with items arriving earlier than expected and well-packaged. However, other consumers faced delays, incorrect orders, or issues with tracking information, leading to some frustration.

What people talk about most

Product

People report positive experiences with product. Many customers express satisfaction with the quality of... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of prints and frames,... See more

Customer service

Users describe positive interactions with customer service, highlighting efficient, professional, and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the quality of prints and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers experienced incredibly fast... See more

Based on these reviews

Rated 5 out of 5 stars

Such a gorgeous quality print! I did have some trouble with sizing on arrival (be aware that the sizing of prints takes into account the white border) but Jen at Inka was extremely helpful in organis... See more

Rated 5 out of 5 stars

We ordered some prints recently from Inka Arthouse.. unfortunately, one of the ones delivered was incorrect. This can be a critical moment between customer and supplier - and in this instance Inka sho... See more

Rated 5 out of 5 stars

The print and frame are beautiful and arrived in perfect condition. I had a query about my order as thought I had ordered incorrectly- it was answered almost immediately! Arrived a week earlier than... See more

Rated 5 out of 5 stars

I ordered a print close to 5 weeks ago. After a few weeks of waiting and a few exchanges with customer support, I understood that there was an issue with the local printer/framing company. The Inka te... See more

Rated 5 out of 5 stars

Not only do they have a great selection of artwork and from local artists, their customer service is excellent. They communicated when they had delays and when my art piece didn't arrive in time, foll... See more

Rated 5 out of 5 stars

I love my print. Woman Diving (into a cup of coffee) . The colour is exactly as per the website and it looks beautiful framed. I live in New Zealand and delivery was really quick arriving beautifully... See more

Rated 5 out of 5 stars

I was really impressed with the service I received. After my framed print arrived, I felt the black frame was too harsh for the room and contacted the company to arrange a return so I could reorder t... See more

Rated 5 out of 5 stars

I ordered a large print from Inka and there was a delivery issue. In most cases, that would leave you out of pocket and frustrated, but not with Inka. I reached out to customer service and Sandy got... See more

Rated 5 out of 5 stars

Very happy with service and quality at Inka Arthouse. I recently purchased a few framed prints. They were packaged well and looked beautiful in the frames. Unfortunately, I ended up not loving how the... See more

Rated 1 out of 5 stars

Very disappointed. Placed my order on 13th Feb, totalling over 600AUD. Still haven't received my prints, inka are unresponsive and overall not helpful. I'm now requesting a refund, still nothing back... See more

Rated 5 out of 5 stars

I recently had dealings with Melbourne branch of Inka Arthouse regarding a scam on my bank account that had used this business's credentials. After making contact i was surprised at how helpfull... See more

Rated 5 out of 5 stars

I ordered a print from this company and because I viewed the print on my phone, I couldn’t fully see the detail. The print itself was really high quality when it arrived and it arrived neatly and... See more

Rated 2 out of 5 stars

The website states that orders will be shipped within 6 workdays. It took almost 4 weeks. Contact with customer care was fast but with standard answers telling they couldn't follow the orders. In th... See more

Rated 5 out of 5 stars

My experience was a bit up and down but none of the down was Inka's fault. They were let down by Australia Post with the timeframe for delivery and also the state of the parcel on arrival. This didn't... See more

Rated 5 out of 5 stars

Very impressed with Inka’s customer service today. When I received my very large picture by courier, after hanging I noticed a very small crack in the glass in one of the corners. By the time I notice... See more

Rated 5 out of 5 stars

Highly recommend just for the customer service. Made an order in bed during probably a flu delirious moment. Realised straight away my mistake and I couldn’t believe that I got a quick response and th... See more

Rated 3 out of 5 stars

The art took 9 weeks to arrive to Vancouver, Canada. For the price (approx $150 per print with frame), these quality feels low. Like others have mentioned, the glass is very cheap so has a horrible re... See more

Rated 5 out of 5 stars

Absolutely love my print from Inka Arthouse! The quality is amazing, colours are so vibrant, and shipping was free and super fast arrived in less than a week! It looks awesome on my wall. Also love th... See more

Rated 5 out of 5 stars

I absolutely love the three prints I chose – Resting Woman, Reading Woman, and Relaxing Woman. Each is unique, yet they all beautifully convey the same theme of rest and tranquility, which is exactly... See more

Rated 5 out of 5 stars

I have just received my framed artwork from Inka and couldnt be happier ... the print is beautiful and the frame is high quality. It was sent from Australia to NZ and was packaged really well , all... See more

Rated 5 out of 5 stars

I accidentally purchased two of the same prints. I emailed the email address provided and was pleasantly surprised to find that: a) somebody actually responded to me shortly after; b) the per... See more

Rated 5 out of 5 stars

I just need to take a moment to say, that this really is the most customer focused business I have ever come across. I made an error with the frame size and was worried about how it would be resolved.... See more

Rated 5 out of 5 stars

I had an issue with my order and the team went above and beyond to adjust my order and make the delivery happen in short time so I could enjoy and quickly decorate my new apartment in the Dolomites... See more

Rated 5 out of 5 stars

We are very happy with the products that we have ordered in every single aspect. Fine tuning in the order handling/delivery is required to minimise confusion with multiple orders. Other that, I strong... See more

Rated 5 out of 5 stars

I placed and paid and order on the 29th December but, somehow, it was nowhere to be found. I couldn't even find and e-mail message about it. It was as if I hadn't done anything. After waiting for some... See more

Rated 5 out of 5 stars

Brilliant range of prints to choose from. I ordered a smaller print and loved it so much I wanted a bigger one. I spoke with the team, specifically a lovely member of staff called Sandy and they were... See more

Rated 5 out of 5 stars

Beautiful print. Great quality. A few issues with delivery which were dealt with swiftly and with amazing customer service. I'll definitely be a returning customer. ..in fact waiting on my second... See more

Rated 5 out of 5 stars

The service from Inka was fantastic: despite it being a particularly busy time of the year, they promptly responded to my inquiry about delivery time and the framed print got to me for Christmas. The... See more

Rated 5 out of 5 stars

This is a great company. Not only do they produce beautiful, tasteful prints at affordable prices, they have great customer care. I mistakenly ordered my second print to my previous address and when I... See more

Rated 5 out of 5 stars

I had a small issue with a print I purchased from Inka Arthouse, and Sandy from their customer service team was excellent. They replied quickly and resolved everything without any hassle. I’m very hap... See more

Rated 5 out of 5 stars

The artwork looks great on the wall. I did have a couple of issues with the order I placed Christmas 2025 - but these were quickly resolved to my satisfaction. I believe Inkaarthouse takes its custome... See more

Rated 5 out of 5 stars

I had a few queries with my order once it had arrived and I received the most wonderful service from Sandy. They were informative, quick to respond and listened to my queries. I was incredibly happy w... See more

Rated 5 out of 5 stars

I recently purchased two pieces of art from Inca Art House, and I’ve been absolutely amazed by both the customer service and the quality of the prints. They look even more beautiful in person than t... See more

Rated 5 out of 5 stars

I wanted to leave a review to say how truly blown away I am by the level of customer service I have received from Inka Arthouse. I had an issue with an order before Christmas which the owner Jar... See more

Rated 5 out of 5 stars

Great product, fantastic service. One of the framed prints we ordered had a crack on the front and the team at Inka didn’t hesitate to send another one with priority delivery in time for Christmas! Ve... See more

Rated 5 out of 5 stars

I ordered a print and I was delighted with it. It was exactly what I had ordered. (On-line purchases can be a hit or a miss sometime). Unfortunately, the print was damaged in transit and when I adv... See more

Rated 5 out of 5 stars

I was so happy when I opened my painting, it exceeded my expectations. It can be tricky buying art online, so I tested Inka with one purchase, but will definitely be back for a lot more

Rated 1 out of 5 stars

SPENT 95€, WAIT 16 DAYS AND STILL NOT SHIPPED, CUSTMOER SERVICE ANSWER 1 EVERY 2 EMAILS IN A GENERAL WAY WITHOUT SAYING ANYTHING AND NOT TELLING YOU TIMINGS. YOU CANT'T WRITE 2-6 SHIPPING DAYS AND T... See more

Rated 5 out of 5 stars

I was a little disappointed when I first received my order, but the way the situation was handled completely changed my experience. I dealt with two different staff members, and both were exemplar... See more

Rated 5 out of 5 stars

We could not be happier with our print. The colours are vibrant and bright which is exactly what we were after. Our plain dull living room wall is now bright and cheerful. Very happy with the quality... See more

Rated 5 out of 5 stars

I absolutely love my art work from here and the customer service was next level. As it is a tough time of year to get orders out to customers, they were exceptional with their communication on what w... See more

Rated 5 out of 5 stars

after a few minor and major delivery issues, my pictures have finally arrived and are now hanging on the wall. It looks just as wonderful as I imagined it would. They provide an incredibly good... See more

Rated 1 out of 5 stars

I do NOT recommend this company. I placed an order for a single item on 8 January 2026 and received a confirmation that it would be delivered in 4 - 6 business days. As of 11 February 202... See more

Rated 5 out of 5 stars

Their customer service is next to none. Amazing. A problem that I had due to Canada post strike was solved within a day. I highly recommend using inkaarthouse for your art purchases.

Rated 1 out of 5 stars

Delivery took longer than noted on their website, once the item was received I was shocked by the quality of the print, quite obviously a poor print. It was 'Ladies & Pasta 1939 Italy'. Such a great... See more

Rated 5 out of 5 stars

Thank you to the team at Inka Arthouse. We purchased the A0 size The Swimmers in Ocean Print, framed and it looks incredible in our home. Quick and very easy process. Fast delivery. High... See more

Rated 5 out of 5 stars

Absolutely beautiful print and amazing quality. I made a mistake with my order and didn’t put a door number on my delivery address. This company were very understanding and helpful in rectifying this... See more


4.3

Excellent

TrustScore 4.5 out of 5

235 reviews

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Rated 5 out of 5 stars

excellent customer service

i ordered a poster from this company, however it arrived crumpled and damaged. As soon as I brought it to their attention, I was sent a replacement poster! No hassle, no questions, just excellent customer service.I highly recommend buying your posters from them!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Can’t wait to purchase more!

Thank you to Ellis and the Inka Arthouse team for your efficient, professional and friendly customer service. This is the first time I have purchased an artwork online. I had a small issue with my original order, however Ellis was great. I received my replacement artwork in record time and I LOVE IT! They took such care in wrapping the frame securely and I can’t wait to put it on display. Thank you for such great customer service - I am looking forward to purchasing more artwork in the future through Inka Arthouse.

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Europeans Avoid

Don’t be fooled by their "European" branding. They claim local fulfillment, but forced me to return an item to Australia at my own expense. It’s an environmental disaster for a "sustainable" brand and a total scam for Irish/EU customers. "Hassle-free" returns are a myth here.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

What a great company

What a great company, my prints were top quality and the service from the team was exceptional, couldn’t recommend them enough , thanks to the team

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience

The print and frame are beautiful and arrived in perfect condition. I had a query about my order as thought I had ordered incorrectly- it was answered almost immediately!
Arrived a week earlier than expected and I’m in Perth where shipping is often very slow from over east.
Will use again for sure

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. Placed my order on 13th Feb, totalling over 600AUD. Still haven't received my prints, inka are unresponsive and overall not helpful. I'm now requesting a refund, still nothing back from them.
Disaster, steer well clear

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I found it almost impossible to choose…

I found it almost impossible to choose between so many beautiful pieces Inkaahousr.com had to offer . I made my decision as soon as I saw the stunning vintage piece . The company framed the art and I couldn’t be more happy to recommend them after the fabulous service I received.

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give the a zero I would

If I could give the a zero I would. I received my print and I was unhappy with the quality of the print plus frame damage. Initially they were responsive and helpful, sending me a replacement item. Once received, the quality of the print was again poor. I requested a refund and they are giving me the most challenging time returning my item. Then state I have to pay for return shipping when clearly on their website it states they provide return label. Complete lies and disappoint all around with this company. Do not recommend purchasing from them!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

The quality of the prints is excellent

The quality of the prints is excellent. They are just beautiful. There was an initial delay with my order but the owner went out of their way to make amends which was really very much appreciated. Great service and will definitely use them again.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding experience!

I encountered a small issue with my first order, and I couldn’t be more impressed with how professionally and efficiently it was handled. The team was responsive, understanding, and genuinely committed to delivering excellent customer service.
From start to finish, the entire process was smooth, reassuring, and customer-focused. It’s clear that they truly value their clients and stand behind their service.
A company that treats customers with this level of care and professionalism definitely deserves recognition. I highly recommend them with complete confidence! 🌟🌟🌟🌟🌟

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful artwork - great customer service!!

We ordered many prints for our new house during the pre Christmas sales. They look fantastic!! All but one arrived on time. It was never too much trouble from any of the customer service staff that I dealt with. A very busy time for any retail business, so thank you for being so kind and professional.
AAA+++

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Top customer service

Prints are quality and customer service is top. Sandy and Jen were incredibly kind and helpful arranging an exchange when I decided I wanted a set in a different size. Couldn't recommend enough.

February 12, 2026
Unprompted review

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