"A Case Study: CRM Adoption Success Factor Analysis and Six Sigma DMAIC ..."

Zhedan Pan, Hoyeon Ryu, Jongmoon Baik (2007)

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DOI: 10.1109/SERA.2007.6

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-23

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Zhedan Pan, Hoyeon Ryu, Jongmoon Baik:
A Case Study: CRM Adoption Success Factor Analysis and Six Sigma DMAIC Application. SERA 2007: 828-838

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