Refund policy

 

Your rights as a consumer:

Customers who are consumers within the meaning of § 13 BGB, have a limited right of withdrawal in accordance with § 312 g in conjunction with § 355 BGB, which we will inform you about below. A consumer is any person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.

We request that all returns be sent to the following address:

Hatje Cantz Verlag GmbH

Returns Edition Hatje Cantz
Mommsenstraße 27
10629 Berlin
Germany

Refund policy

You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

Editions that have been customized or manufactured according to customer specifications cannot be canceled or returned.

To exercise your right of cancellation, you must inform us at

Hatje Cantz Verlag GmbH

Sales Department
Mommsenstraße 27
10629 Berlin
Phone: +49 30 3464678-00
www.edition-hatjecantz.com
edition@hatjecantz.de

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.