Best Issue Tracking Software of 2026

Freshservice

Freshworks

If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.

1,924 Ratings

Starting Price: $19/agent/month

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Serviceaide

Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility.

139 Ratings

Starting Price: $90/per month/per user

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ManageEngine ServiceDesk Plus

ManageEngine

Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.

1,662 Ratings

Starting Price: $120.00/year/user

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CMW Platform

CMW Lab

CMW Platform is a low-code BPMS for building business-specific apps including issue tracking systems that go far beyond standard ticketing tools. It allows you to create custom workflows, forms, roles, and rules — fully aligned with your internal processes and enterprise architecture. Built-in process automation and EA modeling tools let you connect issue tracking with related operations like procurement, compliance, service requests, or change management. The platform provides a visual designer, business rule engine, and full API support for integration with any external systems — including ERP, CRM, email, and document management. You get audit trails, access control, dashboards, and automated routing — all configurable to your needs. Used across industries like manufacturing, finance, healthcare, and public services, CMW Platform helps enterprises manage internal issues, incidents, and requests with speed, control, and scalability — while staying compliant and future-ready

681 Ratings

Starting Price: $29/user/mo

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Asana

Asana is a collaborative work management platform that brings teams, projects, and goals together in one centralized workspace. It helps organizations plan, track, and deliver work more efficiently by connecting daily tasks to strategic objectives. With built-in AI capabilities, Asana reduces manual effort by automating updates, surfacing insights, and keeping work on track. The platform supports teams of any size, from small businesses to large enterprises, across a wide range of use cases. Asana integrates with over 300 popular business tools, making it easy to fit into existing workflows. Strong security, compliance options, and Asana Gov make it suitable for regulated industries and government agencies. Trusted by a majority of Fortune 100 companies, Asana is designed to scale as organizations grow.

26,569 Ratings

Starting Price: Free

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monday.com

Simplify the way your team works with monday.com, a cloud-based project management platform that provides customizable no-code solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and more. monday.com allows businesses of all sizes to work in an efficient environment where every team member can assign tasks, automate repetitive work, collaborate in real-time, and share files. With this platform, you can manage everything from simple to complex projects and ensure seamless communication between team members. Customizable dashboards give quick high-level overviews of every project, visual boards help organize tasks, and thanks to integrations with third-party applications such as Outlook, Zoom, Gmail, Google Drive, Dropbox, Excel you can continue working with all your existing tools within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries and verticals.

23,170 Ratings

Starting Price: $39/month for 5 users

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Vivantio

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

26 Ratings

Starting Price: $59.00/month/user

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nTask

nTask is an online project management platform, known for pioneering simplified work management. The platform helps to get more done while meeting all of the quality standards of industries. nTask is extensively customizable, and one of the most affordable in the industry. nTask is designed for all-sized teams and industries. Over 200,000+ companies trust nTask globally for managing campaigns, sprints, product development, inventory, clients, company goals & targets, and much more. nTask enables faster project completion through one platform that enables all team members to work efficiently without shuffling through multiple apps and has all the tools necessary for project management, such as custom fields, financial summary, task management, risk management, issue tracking, Gantt charts, Kanban boards, team collaboration, documents sharing, to-do lists, project planning, resource allocation, time tracking, timesheets module, roles/permissions, and workspace customizations

55 Ratings

Starting Price: $3 per user/month

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ClickUp

ClickUp is the future of work with tasks, docs, goals, project management and more. Data silos and duplicate spend have no place in a modern workplace. ClickUp brings all of your work into one place—one app to replace them all. Whether you're proofing ads or working on sprints, ClickUp is fully customizable for every type and size of team. Built for teams of all sizes and industries, ClickUp’s fully customizable and proprietary features make it a must-have for any teams that want to keep everything from design to development in one place. ClickUp AI is a role-based AI assistant that helps software teams use artificial intelligence to streamline workflows, save time, and enhance creativity. ClickUp AI provides more than 100 templated prompts that are tailored to users. These prompts were developed in partnership with workplace experts across industries. ClickUp AI can be used for AI writing, AI coding, summarizing, writing briefs, sales/marketing emails, and more.

119 Ratings

Starting Price: $5/user/month

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Bordio

Bordio is a comprehensive project management software that integrates team management software, task management tools, and a project planning calendar all in one platform. It brings together everything teams need to get their work done, from setting up projects with a project planner and organizing tasks on a kanban board, to collaborating with team members using a task board. The platform provides a clear view of what needs to be done each day with its online calendar, making overwhelming to-do lists a thing of the past. With features for scheduling tasks on specific days and keeping track of progress with color-coded statuses, Bordio keeps teams focused and acts as an effective project tracker and task tracker. You can invite guests like clients or freelancers into projects at no extra cost and work together seamlessly. The inclusion of a team task planner and team tracker ensures that every member’s efforts are synchronized and visible.

58 Ratings

Starting Price: $5.99 per user per month

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PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, enable teams to centralize their technology stack, get a holistic view of their operations, and optimize processes within their toolsets.

44 Ratings

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Jira

Atlassian

Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.

43 Ratings

Starting Price: Free

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Backlog

Nulab

Backlog is a project management and collaboration tool for teams that want higher productivity, greater visibility, and simple project tracking. Development teams can work together with Design, Marketing, IT, and more to release high-quality projects, faster. Core features include Projects, Gantt Charts, Burndown Charts, Issues, Subtasking, Watchlist, Comment threads, Version control, File sharing, Wikis, and Bug Tracking. Update your projects on the go with iOS and Android apps.

4 Ratings

Starting Price: $35/month

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Usersnap

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner. Usersnap is right for you if want to: ✔️ Create a user-centered and welcoming feedback culture ✔️ Streamline all product feedback to identify top roadmap contenders ✔️ Save time on communicating technical and design improvements ✔️ Conduct more in-product user research and unleash UX insights ✔️ Have a constant stream of new user feedback to stay on top of the voice of customers.

3 Ratings

Starting Price: $69.00/month

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Canfigure

Canfigure Inc. is the developer of dynamic business software, designed to flex with your business needs. The modular approach of Canfigure is designed to provide solutions that scale for any business size or industry and includes customization capability unlike other competitors. We believe in keeping it simple with easily self-deployable, cost effective, standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding your user base at a pace that suits you. With out of the box support for all types of assets, Canfigure can be customized to hold information for any type of asset including IT Systems, inventory, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as maintenance history, and linked directly to supporting contract documents.

2 Ratings

Starting Price: $2000 per year

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Alloy Navigator

Alloy Software

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters. Covering several IT disciplines ranging from Help Desk, Inventory & Knowledge Base Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

1 Rating

Starting Price: $19.00/month/user

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Squadcast

Squadcast is an incident management tool that’s purpose-built for SRE. Create a blameless culture by reducing the need for physical war rooms, centralize SLO dashboards, unify internal and external SLIs and automate incident resolution and knowledge base creation with Squadcast Actions. Adopt world-class site reliability practices with a centralized SLO dashboard to view your system health. Anticipate incidents before they occur and respond proactively. The first step towards doing better incident management is adding enough context to incidents while they get detected. With Squadcast, discover everything you need, to take action and achieve best-in-class MTTD with highly configurable features like alert deduplication and tagging.

1 Rating

Starting Price: Free

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Sentry

From error tracking to performance monitoring, developers can see what actually matters, solve quicker, and learn continuously about their applications - from the frontend to the backend. With Sentry’s performance monitoring you can trace performance issues to poor-performing api calls and slow database queries. Source code, error filters, stack locals — Sentry enhances application performance monitoring with stack traces. Quickly identify performance issues before they become downtime. View the entire end-to-end distributed trace to see the exact, poor-performing API call and surface any related errors. Breadcrumbs make application development a little easier by showing you the trails of events that lead to the error(s).

1 Rating

Starting Price: $26 per month

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Aisera

Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value.

1 Rating

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AlertOps

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

Starting Price: $0.00/month/user

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BOSSDesk

BOSS Solutions

BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Starting Price: $19.00/month

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Revizto

Revizto unifies BIM intelligence and makes it immediately accessible and actionable for the entire project team. With Revizto’s advanced Issue Tracker predefined workflows project team members can identify and manage model-based issues in the 3D space and 2D sheets, including addressing clash groups. Revizto provides unified access to a project’s data both for 2D and 3D workflows, so anyone can use it depending on project requirements.

Starting Price: $600.00/year/user

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SpiraTest

Inflectra

SpiraTest by Inflectra is a complete quality assurance and test management system. With SpiraTest, software teams can manage their test cases, requirements, and defects or bugs with the platform's requirements traceability and real-time coverage analysis. SpiraTest is available both as an on-premise and a cloud-based solution.

Starting Price: $9.99/month

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Salesforce Service Cloud

Deliver better, more personalized customer support anywhere Salesforce Service Cloud. The world's most complete and #1 customer support application, Salesforce Service Cloud provides a wealth of features that enables businesses to provide support to customers over their favorite channel, whether phone, email, chat, and SMS messaging. Top features include lightning console, case management, omni routing, telephony integration, video chat, social customer service, and more.

Starting Price: $75.00/month/user

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EasyQA

ThinkMobiles

In order to start catch crashes which can appear in you Android or iOS applications, you need to integrate EasyQA Software Development Kit with the code of your apps. To download SDK and find full instructions on connecting it to a project, you can open the Integrations page within your project in EasyQA Test Management Tool. When you connect the SDK to your project, use the generated token and initialize it in the application class of your project. After that you can create your app’s build and upload it in Test Objects within your project in EasyQA and your application starts to send crashes to the service. After you have added our EasyQA SDK into your project and uploaded it to Test Objects within your project in EasyQA, you can track your app’s crashes on our website. You just need to download the app to any Android or iOS device and start testing. When there is a crash, reboot the app and press Upload button.

Starting Price: $10 per user per month

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Mission Manager

Mission Manager, which operates via the web or offline, uniquely helps incident commanders manage their daily team operations as well as their missions. It provides a team-based operational environment for day-to-day tasks and also serves as an online command center during real-time incidents. In contrast, other emergency management systems are typically activated only when a crisis occurs and operate on local networks. As a result, passwords may be forgotten in times of crises and personnel data may not be available. Mission Manager, when used regularly, ensures that team member data is always current. Mission Manager is user-friendly, flexible and highly customizable. It features automated reporting tools, mapping technologies and web-based calendars. It also includes comprehensive tutorials and full-service product support.

Starting Price: $750.00/year

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Projektron BCS

Projektron GmbH

Projektron BCS is a web-based project management software that enables you to prepare, plan, execute, evaluate and invoice projects. Classic project work tasks are complemented by further tools in the end-to-end solution. BCS enables you to check the current status of your project at any time. You can monitor the project progress based on the recording of efforts and obtain a reliable forecast of key indicators. Projektron BCS is sold in seven languages and used by more than 850 customers in 16 different countries.

Starting Price: 20$/user

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Quantivate

Since 2005, Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives. Quantivate’s scalable technology and service solutions equip organizations of all sizes to make more strategic decisions, improve performance, and reduce costs. Learn about how Quantivate’s integrated platform can simplify GRC management at quantivate.com.

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ExtraView

ExtraView is an enterprise software platform implementing business process management, global quality management systems for CAPA, adverse event reporting, food safety, bug and defect tracking, change management, customer support, helpdesk, field audit, and other workflow or issue management systems. Use out-of-the-box solutions or implement a custom requirement. Available as a service in the cloud or on your own servers. Simple to configure, yet provides a quality platform on which to implement fully validated systems such as incident management, CAPA, adverse event reporting, & root cause analysis, clinical trial data management and food safety. Implement bug-tracking, customer support, requirements management, change management and other issue-tracking systems. Many customers can take advantage of the full-featured, free, downloadable version! Learn how financial companies implement systems that regulate and control audit systems, provide corporate governance and risk management.

Starting Price: $400 one-time payment

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Bugwolf

Bugwolf rapidly reviews your websites, web and mobile applications to discover software glitches before your customers do. Typically, Bugwolf can turn around a testing cycle in 48-hours. For best results, most of our clients schedule in regular testing cycles at specific milestones throughout a project. This ensures more bugs are found earlier which can streamline the coding process for development teams. And prevent bigger headaches closer to launch. When your development teams are working toward a product launch deadline, they are often stretched to the limit on their core focus of system design and coding. Making tired developers stay back late to do testing isn’t great for team morale and often results in bugs slipping through. Save your team the hassle and hire professionals to do it right. Having fresh eyes who understand the testing process is vital before launch to ensure the product your ship is the best it can be.

Starting Price: $1,649 per project

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Best Issue Tracking Software

Compare the Top Issue Tracking Software as of February 2026

What is Issue Tracking Software?

Freshservice

Serviceaide

ManageEngine ServiceDesk Plus

CMW Platform

Asana

monday.com

Vivantio

nTask

ClickUp

Bordio

PagerDuty

Jira

Backlog

Usersnap

Canfigure

Alloy Navigator

Squadcast

Sentry

Aisera

AlertOps

BOSSDesk

Revizto

SpiraTest

Salesforce Service Cloud

EasyQA

Mission Manager

Projektron BCS

Quantivate

ExtraView

Bugwolf

Best Issue Tracking Software

Compare the Top Issue Tracking Software as of February 2026

What is Issue Tracking Software?

Freshservice

Serviceaide

ManageEngine ServiceDesk Plus

CMW Platform

Asana

monday.com

Vivantio

nTask

ClickUp

Bordio

PagerDuty

Jira

Backlog

Usersnap

Canfigure

Alloy Navigator

Squadcast

Sentry

Aisera

AlertOps

BOSSDesk

Revizto

SpiraTest

Salesforce Service Cloud

EasyQA

Mission Manager

Projektron BCS

Quantivate

ExtraView

Bugwolf

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