Best IVR Software in Brazil

Our autodialer software are used for automating sales calls, payment collections, appointment reminders, phone polling and market research. It can also be used for mass emergency voice broadcasting. The system is ideal for Telcos and companies selling callcenter services as it is multi-tenant with billing and white-labeled while being economical to run as you choose your own Voice Provider. Our autodialer software can massively increase productivity by dropping busy, unanswered and disconnected line, passing calls answered by real people back to your agents, and leaving messages on answering machines.

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer

Powerful Cloud Telephony for Global Businesses Zadarma offers a feature-rich VoIP platform designed for businesses that want flexibility, scalability, and professional communication without high costs. Set up your cloud PBX in minutes, manage international teams, and serve customers worldwide — all from a single interface. Key features: - Virtual phone numbers in 110+ countries - Free cloud PBX with IVR, call routing, and analytics - Integration with CRMs: HubSpot, Zoho, Bitrix24, and more - AI Voice Agent and AI-speech recognition and analytics - Apps for desktop, mobile, and browser-based calling - AI-powered voice agents and call tracking - Full control via web interface and API Ideal for remote teams, support centers, and growing companies looking to modernize their phone systems.

Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.

Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 21,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships.

iCallify is an intelligent, multi-tenant contact center software built to streamline business communications and enhance customer engagement through AI-powered automation. The platform supports inbound, outbound, and blended call center operations with advanced features including predictive dialer, power dialer, preview dialer, auto dialer, IVR, voice broadcasting, WhatsApp integration, WhatsApp Business Calling, click-to-call functionality, real-time monitoring dashboards, and advanced call distribution strategies. Designed for scalability and flexibility, iCallify helps organizations improve operational efficiency, increase conversion rates, and deliver personalized customer experiences. The system supports multi-channel communication, advanced reporting, supervisor controls (monitor, whisper, barge), and integration capabilities for CRM and third-party systems.

Hosted VoIP solution with a European focus and a local presence in over a 165 countries. As all our solutions are based on Premium Plus we give you the highest possible quality for the lowest price. All carry all types of numbers, from Geographic to National, TollFree and UIFN, Mobile VoIP, Elastic Pool solutions and much more. We also have our own Roaming products (physical and SIM solutions) too.

Routee is an intelligent omnichannel communication platform (CPaaS) offering advanced Web and API automation for all industries worldwide. Powered by AMD Telecom’s robust infrastructure, Routee's services enable businesses to optimize their marketing & business processes. -SMS Marketing: tailor-made messages based on customers' individual preferences -Email Marketing: personalized newsletters & email campaigns based on an audience's behavioral data -Transactional Email: automated emails to customers on important data regarding their transactions -Marketing Automation: rich forms & customer data capture, automation of repetitive marketing tasks, and tracking of marketing campaigns -Two Factor Authentication: a second layer of security with fallback through SMS, Voice, Viber & Missed Call -Cloud IVR: multilingual capabilities, turning speech into text, & text to human-sounding speech -Push Notification: personalized web & mobile push notifications, based on segmentation and user

Telebu Hub or Hub is a complete inbound and outbound contact center software that can be deployed on the cloud or on-premises. It’s easy to set up, easy to scale, and easy to use.

Yeastar Cloud PBX is a fully-featured future-ready phone system ideally suited for SMBs. With Linkus UC Clients, you will gain easy access to enhanced call efficiency and remote working agility across any device at your choice. With 100% hosted deployment, there is no upfront hardware cost and the in-house management overheads are reduced to almost nothing. Together with easy to use and full compatibility features, any migration or upgrade to Yeastar’s hosted solution will be as easy as a breeze. * Please note that Yeastar P-Series PBX System is the new Yeastar Cloud PBX that comes with versatile call center features and unified communications features.

Retreaver is a cloud-based call tracking and routing platform built for performance marketers, agencies, and brands. We help you tag, route, and optimize inbound calls in real time connecting each caller to the right agent, department, or buyer using custom logic and data. Track conversions, measure ROI, and personalize experiences with CRM integrations, caller profiles, and real-time tracking. Our flexible tag system gives you full control over routing, analytics, and call flow optimization. What sets us apart is hands-on, responsive support. No tickets, no waiting just real help when it counts. We also offer seamless integrations with tools like RedTrack, ClickFlare, and TrueCall to give you a complete performance marketing toolkit. With no contracts, no hidden fees, and performance-based pricing, Retreaver is built to scale cleanly and transparently with your business. Explore more on our socials, book a personalized demo, or share your experience with a review.

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster. Let data drive your business Capture data from your communications, surface key insights, and automate key workflows. Saving time, increasing efficiency and profits. Get more control Keep everything in your CRM and see how your teams are doing from anywhere. Boost productivity and profits Make more placements, close more deals, get more done faster, with Click-to-call, Power Dialler and Automated workflows.

In the same way you can optimize your customer's online journey, you can do the same for phone calls. By using our sophisticated Call Analytics solution, you can make real-time improvements to your marketing campaigns. Analyze conversations, spot keywords and categorize calls using our AI-enabled solution. Manage call flows to ensure they are answered by the right person at the right time. Visually track call conversions to increase ROI across marketing channels, and dive into in-depth call metrics and call performance. Receive instant call notification emails every time your business receives a phone call. Customize our platform to suit your branding so you can provide your customers with a seamless experience. Unique phone numbers follow and track website visitors throughout their browsing sessions. Pinpoint drop-off in the buyer’s journey and enhance the customer experience.

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.

ingover Group is a European SaaS software publisher and telephone operator since 2005. A true expert in business telecoms, since early 2018 it has been offering Ringover, a voice - video - chat - SMS and call centre communication solution, 100% cloud and trusted by 10,000 users. Integrable with business apps and offering real-time statistics, Ringover makes it possible to manage business communications in just a few clicks. Our keys: end-to-end technological expertise, a user-friendly interface and full support at every stage. With Ringover, your business communications are possible anywhere in the world via PCs or smartphones. A standard internet connection is all you need!

Softdial Contact Center™ (SCC) is Sytel’s flagship suite of feature-rich contact center applications and services, currently driving 50,000+ users in 50+ countries.​ Maximize agent productivity, with high-performance predictive dialing, and a tailored omnichannel desktop allowing work on several open text sessions at once.​ As a platform, SCC is uniquely flexible, allowing users to either run the full suite or choose which modules to deploy. It can be extended via SCC’s comprehensive, robust APIs, modified, adapted and even white-labeled to fit any business requirements​. SCC manages communication on all media channels – voice, chat, email, messaging – automatically blending and load balancing contact sessions between all agents, all queues and campaigns with its Automatic Session Distributor (ASD®).

Technology without knowledge is useless. Artificial Intelligence (AI), Speech IVR, Natural Language their impact is in the expertise that backs them. Knowing how to bring that technology to bear and who to partner with in order to succeed is a critical part of our offering. We can deploy virtual agents, incorporate machine learning, mine data and analytics, and utilize numerous technologies to optimize your performance and enrich your customer experience. We can tailor and support an entire ecosystem dedicated to effective customer engagement with positive business outcomes. Optimizing the technology you have or recommending new tech, we can map out an ideal customer experience plan and provide the means to get there. Prototype your speech model, quickly, and at low cost / low risk to validate your use case, test technical feasibility, and identify areas of opportunity before making a full investment.