Best Knowledge Management Software in the UK

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

Theum is cutting-edge software that combines comprehensive knowledge management technology with the power of generative AI to create the ultimate platform for automating and controlling your organization’s knowledge flows and realizing the maximum value of your knowledge assets. - Automate complex requirements for aggregating, curating, synchronizing, securing, converting, publishing, and delivering knowledge from every silo - Enable fast retrieval of the exact, detailed knowledge needed for any task with state-of-the-art, multilingual semantic search enhanced with one-of-a-kind, intelligent context guidance - Empower users with the analytical power of ChatGPT, ready-to-use with a few clicks and seamlessly integrated with your knowledge - Improve knowledge quality and impact by measuring user engagement, access patterns, trending needs, knowledge hotspots, and more - Eliminate unscalable AI development, uncontrolled knowledge flows, and the risk of unapproved knowledge

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.

User.com is a full-stack marketing automation software for all your messaging and relationships with customers. User.com is a single platform with many features providing you with easy-to-use, robust tools for marketing, sales, and support teams. Use the various features to send consistent communication to your customers across a variety of channels, from email marketing, live chat, web and mobile push, SMS messaging, call centers, and more, turning every visitor into happy customers. See every piece of data and measure everything with all activities organized in a single place, that can be customized to show only essential metrics as you determine, to make actionable decisions easy. Ready to check it out? Sign up for a free demo trial now at User.com →

All the tools you need to build a successful online business. Easy to use all-in-one software for live chat, chat bots, email marketing, marketing automation, forms, knowledge base, and more to create great customer experiences. By using Gist’s all-in-one platform, you no longer need to piece together multiple costly subscriptions. Better yet, your team will no longer need to switch between multiple tools to fully understand your customers. Qualify more leads automatically and close more deals with chatbots, forms and 24/7 automated meeting scheduling. Grow traffic, convert more visitors, and retain customers by running complete email marketing campaigns at scale. Assist customers in real-time with a collaborative inbox, automation, and self-service support. Replace 8+ tools and keep all of your products, content, customers, email subscribers, and data in one place.

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.

Give your customer messaging experience a human touch. Increase customer satisfaction using a live chat. Beyond chat software, Crisp simplifies your customer support by unifying all the channels of your customer relationship. Your customers benefit from an incredible shared inbox experience. Respond to your website visitors from one solution and reduce your costs thanks to our live chat app! Statistics show that website visitors who receive assistance through a chat are more likely to make a purchase. With our free chat solution, you can send automated messages that create a proactive customer service which converts visitors into opportunities. Think CRM software is about contact management? Think again. Crisp CRM has much more to offer than a simple CRM software. Crisp comes with dedicated features that will help small businesses to automates repetitive tasks to let them close more deals. Get more hot leads straight into your pipeline.

IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.

Convert visitors into happy customers by automating communications. Let the bots do the work proactively engaging customers with context-based messages. Empower self-service for maximum customer convenience. Reduce customer service costs with KB tutorials, step-by-step guides, advisory bots and real-time chat. Make every visitor a happy repeat customer. Create unparalleled customer experience through engagement bots, knowledge base, and chat on-demand. Fast-track customer issue resolution with full-featured task management. Keep everything organized and discoverable by your team. Real collaboration in real-time. Automate engagements with your website visitors. Provide on-demand content to your website visitors. Promote your product via targeted engagements. Educate website visitors about your product or services. Provide content management services to your clients. Enhance your client’s lead generation. Improve conversion rate via targeted engagements.

Create a chatbot for your website or app in minutes. Customize the style to match your brand and color scheme. Customize every aspect of your chatbot. Choose the color, background, logo and more. Make it your own and embed on any webpage. Embed your knowledge chatbot widget directly in to any Notion page. Ask questions and get answers while you take notes. Chat over multiple documents at once. Add multiple pdf files or text files and get instant answers. Customize your chatbot to your liking. Change the color, add your own logo and more. All your chat history is saved. You can access it anytime and continue from where you left off. Summarize large documents and extract the most important information with a click of a button.

Customer Interaction Management platform using symbolic AI. Maximize your self-service rates. Improve customer experience and brand loyalty. Understands meaning out of the box. Users ask for the same things in different ways, Inbenta understand them all. Rapid time-to-market (days not months) + high perfomance AI out-of-the-box. Patented NLP technology utilizing Meaning-Text Theory + highly conversational. Works with your existing knowledge, content and products. Native support for over 30 languages. Web, mobile, social, SMS, etc. Open APIs & SDKs that can be extended to meet your needs. Discover why so many companies trust & love using Inbenta. Leverage our AI platform to handle common business use cases, and others of your own. Works with your existing knowledge, content and products. Integrate, import or manually add into Inbenta. Use our visual drag-and-drop editor to create decision trees on the fly, and make them transactional with our webhooks architecture.

USU Knowledge Management is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search.

Conversational Customer Engagement powered by AI. Automated and agent-assisted CX channels. Self-service has proven to help deflect customer contact by up to 50%, increase engagement and raise customer satisfaction. Intuitive AI-powered FAQ self-service software from Synthetix offers a fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team. The new paradigm in customer engagement, a Synthetix FAQ Chatbot, or Virtual Agent, can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel.

Cludo: Smarter Site Search for Modern Digital Experiences Cludo helps public organizations create smarter, more accessible digital experiences through intelligent, customizable site search and AI. Our AI-powered tools, including AI Summaries and AI Chat, connect visitors with the information they need — fast, accurately, and effortlessly. We make it easy to build tailored search solutions, improve user satisfaction, and reduce support demand — all with actionable insights at your fingertips.

Ask any natural language question and get a concise ChatGPT-like answer. No time-consuming keyword searches across multiple sources or skimming long articles. ASK's tag-less AI technology analyzes customer communications, revealing the customer voice in one sentence insights that show you what to focus on. We follow best-in-class security practices to ensure that your data is completely protected and in line with your privacy policies. We'll have you up and running in hours, no tagging, ontologies, or content mapping. Our AI does it all. We integrate with communication tools, workspaces, project management platforms, customer ticketing systems, knowledge-bases and more. Whatever you use, we've got you covered.

Go beyond the limits of your traditional knowledge base. Easily capture, deliver and measure knowledge like you never have before with EV Self Help, our employee self-service software. Your users will have a more engaging and dynamic way to leverage knowledge to help themselves, the same way they would interact with a human, with the power of natural language processing (NLP) and contextualization. Our employee self-service software has a drag-and-drop design studio that allows for the quick and easy creation of Q&A decision trees. EasyVista Self Help allows you to upload documents and multimedia, such as videos or images, for an engaging experience that enables users to solve problems on their own. The quickstart feature enables subject matter experts to capture existing knowledge documents by automatically transforming formatted Word and Excel documents into guided knowledge procedures and FAQs.