Best Small Business Patient Experience Software of 2026

Compare the Top Small Business Patient Experience Software as of March 2026

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What is Small Business Patient Experience Software?

Patient experience software is designed to help healthcare providers improve how patients interact with their services throughout the care journey. It collects feedback, monitors satisfaction, and analyzes patient data to identify areas for improvement in communication, wait times, and overall care quality. The software often includes tools like surveys, appointment reminders, and patient portals to foster engagement and transparency. By leveraging analytics and automation, it enables personalized patient interactions and streamlines administrative tasks. Ultimately, patient experience software aims to boost patient loyalty, improve outcomes, and enhance the reputation of healthcare organizations. Compare and read user reviews of the best Small Business Patient Experience software currently available using the table below. This list is updated regularly.

1

Upvio

Upvio Healthtech

Vitals AI is Upvio’s camera-based remote vital signs monitoring technology. It uses a short face scan and remote photoplethysmography (rPPG) with computer vision to detect subtle blood-flow signals and convert them into clinically validated physiological insights using a standard phone or webcam, with no wearables or external hardware. In around 30 seconds, Vitals AI can deliver 20+ health markers, including heart rate, HRV, breathing rate, blood pressure, stress metrics, and cardiovascular risk indices. Teams can configure scans using reusable templates, generate secure, shareable links for any workflow (customers, campaigns, teams, individuals), and review results and trends from a single platform. Deployment is available as a fully hosted solution, with enterprise-grade security, governance, and compliance built in, and integration supported via platform tools and API options.

4 Ratings

Starting Price: $319/user/month

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2

NextGen Healthcare EHR

NextGen Healthcare

NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen® Enterprise EHR offers your practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, your providers’ smartphones become an extension of your EHR, which saves valuable time. Managed cloud hosting keeps your practice secure and makes upgrades easy, though on-premise options are also available. NextGen® Office is a cloud-based EHR designed to support your practice growth, save staff time, and increase patient volume. This fully integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a convenient patient portal.

3 Ratings

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3

Updox

Updox

Updox is healthcare complete communications platform to help enhance your patients' experience, boost office productivity, and drive profitability. Take advantage of one solution or all we have to offer: Electronic Fax, Secure Texting & SMS, Telehealth Video Chat, Patient Reminders, Electronic Forms, and Broadcast Messaging - all from one online location. We integrate with 150+ EHR/EMR platforms to save you time, money and energy. With one powerful inbox, you can easily manage documents and collaborate internally and externally to get more done in your day. Updox provides healthcare practices, LTPAC facilities, pharmacies, and Health Systems with an easy-to-use, HIPAA-compliant platform with a broad set of capabilities for virtual health, patient engagement, and paperless office efficiency that work together to reduce costs and drive revenue.

7 Ratings

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4

CrelioHealth

Creliant Software Pvt Ltd

CrelioHealth (formerly LiveHealth) enables customers to deliver a more digital & connected experience. 1500+ medical labs & diagnostics centers use CrelioHealth to deliver more value to patients, doctors & health organizations. Clear communication & our digital platform has proven to improve patient experience which finally drives retention. Offer seamless patient experience - from booking home collections to receiving reports and making payments through the app, SMS and WhatsApp. With our integrated online payment system, allow patients to make payments from the app and check reports right when they're ready. Provide your patients an option to submit feedback right on the app. We've delivered over 200k patient feedbacks to our customers so far. Our mobile apps & easy interface lets you stay connected with your business at all times. Reduce your TAT significantly with instant delivery of reports to your patients, doctors and organizations.

Starting Price: $199.00/month

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5

NexHealth

NexHealth

Deliver an end-to-end patient experience that integrates in real-time with your practice management system. The only solution that reads and writes data in real-time with your practice management system. We spend most of our engineering resources on creating the best bidirectional integrations with EHR and practice management systems. Now you can develop and deploy your product in weeks, not years. Our engineers consume our own API to build our own doctor-facing SaaS product, so you know you will always get an experience that is tested and can scale. Online patient scheduling allows visitors to see your availability in real-time and schedule appointments on-demand from any location or device. NexHealth scheduling software fully customizes your schedule right out of the box. Our team of product experts helps implement both your calendar of record and your EHR system – no matter how complex your schedule.

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6

TigerConnect

TigerConnect

Connect Staff, Patients & Providers Via HIPAA-Compliant Video, Voice & Text Cloud-based, TigerConnect enables hospitals, practices, and other healthcare organizations to collaborate with staff from anywhere and engage patients at home using the same, secure, smartphone and desktop app. TigerConnect modernizes clinical communication, enabling staff to reach each other by role immediately via text, voice or video. Exchange photos, videos, and other files from the field, labs, or integrated EHR systems to provide context and better care diagnoses. For further technology consolidation, modern scheduling ensures the right on-call physicians are contacted. TigerConnect also offers secure patient and family communication, delivering continuity of care while improving appointment show-rates, care plan adherence, documentation workflow, pre-op preparation, and post-op follow-ups. Improve the overall patient experience by delivering the easy, secure engagement today's patients expect.

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7

Solv

Solv Health

Solv is a scheduling, virtual care and patient engagement platform proven to increase visit volumes and patient satisfaction. Solv provides a digital presence for providers to want to offer convenient, accessible healthcare to their patients, with features including: - Online self-scheduling - Digital registration with insurance capture and electronic consent - Online payment - Video telemedicine - Automated waitlist management and optimization - Secure chat - Feedback, surveys and reputation management - New patient acquisition - Returning patient loyalty portal Solv offers three solutions to engage patients, increase visit volumes and improve satisfaction. - Solv Patient Experience OS - Solv Video Telemed - Solv App for Patients

Starting Price: $1.00

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8

ClearGage

ClearGage

Technology-enabled patient billing and payments. Accept PCI compliant payments through online and point-of-care payment methods including POS systems, Google pay, Apple pay, online payment portals and text to pay. Eliminate A/R with automated post-care payments pre-authorized up to a specific amount with patient consent. Send receipts instead of statements with digital-first text and email statements with secure payment options. Accept full or partial payments or enable patients to set up payment plans at their convenience with a fully customizable practice branded portal. Estimate your patients’ out-of-pocket expenses with greater accuracy for a more transparent patient experience and assist patients in financial management to improve treatment acceptance.

Starting Price: $89.00

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9

Canvas Medical

Canvas Medical

Care delivery companies, from 4-person telehealth startups to 40 million-member health plans, leverage Canvas software and APIs to launch new patient experiences and business models faster, and at a fraction of the cost of traditional solutions. That's the Canvas advantage. Innovative teams need an EMR and payments solution built for both clinicians and software developers. We bring together everything it takes to integrate new digital patient experiences, care models, and payment arrangements. The Canvas platform enables orchestrating care services and payments for companies delivering direct-to-consumer virtual care, at-risk complex care, and everything in between. The Canvas platform enables established medical groups to get ahead of industry transformation, as well as novel payer-provider collaborations. Canvas is a headless EMR with built-in payments and insurance reimbursements. Build your new patient experiences faster on Canvas to keep your care team at the top of their game.

Starting Price: Free

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10

Google Medical Imaging Suite

Google

Google Cloud's Medical Imaging Suite is designed to help organizations transform imaging diagnostics by making imaging data accessible, interoperable, and useful. The suite offers a secure, compliant, fully managed service for managing healthcare data in FHIR, HL7v2, and DICOM formats, as well as unstructured text in natural language. By leveraging a cloud environment, it becomes easier and more cost-effective to house and share large libraries of medical images that exist in healthcare. The Cloud Healthcare API provides operations for reading DICOM instances, studies, and series that are consistent with the DICOMweb standard. Additionally, the suite accelerates research and transforms the patient experience in healthcare by offering solutions for data storage, analysis, and more. It also explains concepts and best practices for integrating a third-party medical imaging viewer with the Cloud Healthcare API.

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11

PremiereConnect

Premier Inc.

From reducing costs to providing unmatched clinical insight, Premier helps health systems focus on what they do best. HealFirst. The PHMC approach condenses the learning curve for organizations to improve care delivery, quality and efficiency; enhance the patient experience; generate higher margins; and optimize hospital-clinician alignment while advancing toward population health management success. Organizations can visualize their ACO populations’ cost and medical utilization by key service categories compared to national and well-managed benchmarks. This allows them to effectuate change faster within their ACO at the facility and beneficiary levels. Additionally, the platform allows groups to quickly stratify their opportunities and measure ROI so they can focus on the areas with the greatest potential return.

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12

Accruent TMS

Accruent

Maximize equipment effectiveness, minimize downtime, ensure compliance, and improve cybersecurity, by optimizing biomed and facility management operations for enhanced financial performance and patient experiences. Optimize operational efficiency, gain visibility over your operations, create a more connected workplace, and get the most out of your resources. Avoid downtime and maximize equipment effectiveness by implementing effective preventative maintenance to prioritize work orders for critical assets and ensure overall asset health. Streamline your processes for effective cybersecurity with advanced data security tools, integrations, standard procedures and monitoring capabilities. Assure continuous compliance with Joint Commission standards. Get industry-leading compliance capabilities, including comprehensive tools for seamless data documentation, reporting, and retrieval in asset management.

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13

Enlyt

Enlyt

We bring the best of SaaS and digital design to provide you with an easy-to-use seamless patient experience. Utilize pre-integrated technologies, from sign up and appointment booking, electronic medical records, telehealth and wayfinding, to post-visit care, track patient health journeys with the best tools and technologies available today. Deliver a wholistic healthcare experience for the best patient health outcomes. Innovate in record time with pre-built components and features. Publish to mobile app stores and web on a robust and secure platform. Keep customers and patients engaged with proactive messaging. Leverage a white-label experience customized to your brand or create a new experience all together with our web and mobile SDK and deliver the best experience possible for your patients. Customize to fit your brand or create a new experience, it’s up to you. Leverage a world-class toolkit to build your seamless patient health experience.

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14

Benchmark PM

Benchmark Solutions

Benchmark PM enhances patient engagement from initial intake through final encounter with features such as patient onboarding, easy appointment scheduling, customizable reminders, robust reporting, and user-friendly dashboards. For billing, Benchmark PM simplifies filing, processing, and follow-up with integrated claims management, an integrated clearinghouse, electronic billing, insurance verification, and a versatile payment portal. Benchmark Solutions operates as healthcare practices’ one-stop management solution, comprising of Benchmark EHR software, Benchmark PM software, and Benchmark RCM services. Benchmark Solutions' offerings come together to form a comprehensive electronic toolset that can streamline daily internal operations and increase revenue earned all while improving the overall patient experience. Each piece of the Benchmark Solutions suite is modular so it can easily integrate with other technologies already in place.

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15

OX. Waiting Room

OX. Digital Health

Increasingly patients are experienced online consumers, perceiving legacy healthcare systems as restrictive and frustrating. OX. Waiting Room increases patient engagement through cloud-native simplified appointment setting with smooth patient consent and information gathering processes. Ahead of appointments, reminders reduce no-shows, and waiting room software notifies patients automatically of delays so that meetings start when everyone is actually ready. Virtual consultations, either in a 1-1 or group setting, use Microsoft Team’s secure video conferencing platform with all the benefits of reduced travel and convenience for both patients and healthcare teams. By taking appointments online, OX. Waiting Room enables any delays to be notified in real-time, and meetings start when everyone is actually ready, with electronic health records in place. What’s more, Teams’ secure video conferencing and transcription services make the follow-up even smoother.

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16

Pharmboost

Rao Information Technology

Pharmboost is HIPAA Compliant Patient Engagement Solution for independent pharmacy store. Pharmacies can enhance their patients experience with better communication & health care.

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17

Benchmark EHR

Benchmark Solutions

Benchmark EHR is a customizable system designed to save clinicians time and enhance patient care. It features configurable workflows, real-time coding recommendations, and ePrescriptions. Clinicians can generate and dictate progress notes during appointments, automatically updating patient records. The user-friendly patient portal allows patients to access lab results, refill prescriptions, message providers, check appointments, complete forms online, and more. Benchmark Solutions operates as healthcare practices’ one-stop management solution, comprising of Benchmark EHR software, Benchmark PM software, and Benchmark RCM services. Benchmark Solutions' offerings come together to form a comprehensive electronic toolset that can streamline daily internal operations and increase revenue earned all while improving the overall patient experience. Each piece of the Benchmark Solutions suite is modular so it can easily integrate with other technologies already in place.

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18

ACF Technologies

ACF Technologies

ACF Technologies specializes in enhancing customer experiences through advanced appointment, event, and queue management solutions. Our flagship platform, Q-Flow, empowers businesses to seamlessly manage and optimize omni-channel customer journeys and streamline back-office processes. With over 20 years of industry leadership, ACF employs a comprehensive four-step approach, listening to fully understand business objectives, designing tailored solutions, building with precision through Agile-qualified engineers, and analyzing performance using data-driven insights. Our solutions cater to various industries, including government, healthcare, financial services, retail, telecommunications, education, and DMVs, aiming to connect customers and organizations to deliver exceptional human-to-human experiences. ACF's offerings include online appointment management, virtual queuing, digital signage, business process management, and more.

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19

Truepill

Truepill

Truepill is a digital healthcare platform that enables organizations to build, manage, and scale pharmacy experiences through a suite of services and APIs. Our virtual pharmacy provides a configurable, white-labeled digital interface for prescription management, offering patients a seamless ecommerce experience with features like flexible payment options (cash, insurance, FSA/HSA, savings cards), home delivery, and real-time notifications for orders, deliveries, and refills. Truepill operates a nationwide network of URAC-accredited mail-order and specialty pharmacies, ensuring safe dispensing and shipping of medications across all 50 states. It supports custom packaging to enhance brand presence and offers broad insurance coverage, being in-network for the majority of commercially insured patients. Additionally, Truepill provides patient services, including 24/7 pharmacist support, prescription intake, transfer and renewal services, benefits and access support, insurance, etc.

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20

TrakCare

InterSystems

If you could reimagine care, what would you do to improve the experience for patients, improve the workplace for clinicians, and create a sustainable future for your organization? Healthcare needs transformation. Begin with InterSystems TrakCare. Transforming Care The TrakCare unified healthcare information system is for organizations that want to make a difference in care by transforming care delivery and the patient experience. It is for organizations that are serious about digital transformation. TrakCare provides clinical, administrative, and financial information as a single source of truth for each patient in one electronic patient record. Built-in integration technology keeps it up to date with data from across your organization. Easier access to the information that matters. TrakCare’s clear presentation of clinically relevant information, powerful clinical decision-support capabilities, and insightful analytics and reporting enable its users to make informed decisions.

4 Ratings

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