Hypervolt Reviews 2,342

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its functionality, stylish design, and overall quality. Many find the user experience to be excellent, noting the ease of use and informative app that accompanies the product. The staff and customer service receive high marks for their helpfulness, professionalism, and efficiency. People appreciate the prompt responses and the dedication of the team to resolve issues, often going above and beyond expectations. This strong support system contributes significantly to the positive overall sentiment.

What people talk about most

Product

Clients share positive opinions on product. Many customers are delighted with their chargers, praising the... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and friendliness of staff,... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience, particularly praising the app for its polished... See more

Based on these reviews

Rated 5 out of 5 stars

Had an issue with Kia EV3 not charging at the correct rate and then not charging at all. They made their best efforts to investigate the issue from all possible angles (the fault was ultimately with t... See more

Rated 5 out of 5 stars

Tbf I did struggle at first as I’m not much into phone gadgetry and terminology but the problem was solved within five minutes once we had arranged a phone call.. The conversation with Fan helped me... See more

Company replied

Rated 5 out of 5 stars

Had to contact support as my WiFi was not very good where I had the charger installed, I realise choosing Hypervolt was the right choice, they sort this for me straight away (sent me some hardware to... See more

Rated 5 out of 5 stars

I had a slight issue with the App and it picking up a random Solar Panel feed at night, when clearly there was no solar generation. Reached out to Hypervolt and was contacted by Inny, who quick... See more

Company replied

Rated 5 out of 5 stars

Great product, does everything I need and looks to be pretty future proof. When I had a problem, Fred at Hypervolt was SUPER helpful in getting my charger back online. He talked me through the process... See more

Rated 5 out of 5 stars

We were experiencing connection issues with our new WiFi provider and called Hypervolt support. We spoke to a really lovely guy called Daniel who was absolutely first class. He got us up and running... See more

Rated 5 out of 5 stars

Contacted support after I was getting issues showing Solar generation that was much too high. They diagnosed issue with CT clamp having been installed wrong way round and were able to fix in software.... See more

Rated 5 out of 5 stars

Excellent customer service from the Hypervolt team when there was an issue with my home charger. The issue was promptly and efficiently dealt with. Fan was very helpful on the phone and by email as we... See more

Rated 5 out of 5 stars

Having recently moved and needing to buy an electric car charger (again) I decided to stick with Hypervolt for my second! I honestly love their app, so easy to use. Very reliable. I think the ch... See more

Rated 5 out of 5 stars

I've had a Hypervolt unit for over 3 years, like any "Tech" there's an occasional problem. The support team at Hypervolt are very knowledgeable and problems are sorted very quickly, On this occasion t... See more

Rated 5 out of 5 stars

I installed Hypervolt 3 Pro. The installer, Octopus, wrongly setup, the CT clamp was installed with reversed polarity. I reported to Octopus, and was told that nothing can do. I, then, contacted Hy... See more

Rated 5 out of 5 stars

Salma was extremely helpful. Very professional and friendly. Kept in constant touch via email. Came up with a number of solutions to sort out the problem with our charger. She is an asset to Hypervolt... See more

Rated 5 out of 5 stars

Stefano was amazing, answered all my questions and also answered to what I didn't know or had asked. The company Hypervolt is a no Brainer if your considering a charger. installation was great, th... See more

Rated 1 out of 5 stars

Charger fitted in April & ok but had had to Report a problem unable to charge car on Thursday & promised an investigation & an email would come through. Nothing received & problem still on Friday - ca... See more

Rated 5 out of 5 stars

I was having trouble with my internet Wi-Fi signal getting to my charger consistently and at a high enough strength. I got in touch with Hypervolt and a very nice chap, Emmanuel Lebbie, sorted me out... See more

Rated 5 out of 5 stars

Very quick turn around from ordering and installing with a third party electrical contractor. Just one week from ordering to install. Very easy to use the charger via the app and simple to set up i... See more

Rated 5 out of 5 stars

My query was dealt with incredibly efficiently. Prior to this phone call I had spent best part of an hour talking to Octopus who basically told me to delete the Hypervolt app which I didn’t want to do... See more

Company replied

Rated 5 out of 5 stars

Helpful information ensured I bought the right item, which was delivered as planned. Fitters arrived to schedule and ensured the location would work for me. The installation went very smoothly and was... See more

Rated 5 out of 5 stars

Big thanks to all the team at Hypervolt , had issues with intergration to the Octopus app for charging my car .Several calls to octopus and 5 emails later , got nohwere, 2 weeks lost Octopus cou... See more

Company replied

Rated 5 out of 5 stars

Hi I would like to thank Hypervolt EV Charger company for wonderful service I had from them Specially Mr EMMANUELwas very helpful kind and polite show me the way to manage Hypervolt APP I hig... See more

Rated 5 out of 5 stars

I am very pleased that I have chosen this Hypervolt home car charger,it was recommended by my son who have got one installed.I must also say thanks to the company who keep me informed every step of th... See more

Rated 5 out of 5 stars

The whole process was seamless and very professional. Our installer quite frankly was first rate and everything he did was perfect. I could find no fault with anything he did. Highly recommended.

Rated 5 out of 5 stars

So I have had a Hypervolt Charger installed and the support we got was perfect. I had some very confusing issues with connecting the unit to the internet which turned out to be a faulty cable used by... See more

Company replied

Rated 5 out of 5 stars

Team completed installation after discussion re best position etc. Set up easy with app. Very good information from app charge costs etc.. So far so good

Rated 5 out of 5 stars

Superb customer service from start to finish including installation. The charger looks great and is easy to use through the app. I was able to split the cost into 3 payments with Klana too. Installati... See more

Rated 5 out of 5 stars

Really helpful support team who suggested I send a picture of what I needed help with as I was struggling to reboot the system. Really quick to reply to my email with pictures. Daniel sent a good adv... See more

Rated 5 out of 5 stars

Had their charger for 3.5 years. Never a single problem. Changed WiFi and messed up. Called their technical service after 6pm. Got them on phone immediately. UK based. 10 minutes help over phone - my... See more

Rated 5 out of 5 stars

Great response from the team at Hypervolt Inny was extremely helpful, friendly and professional. He kept checking on how the issues were being resolved. Greatly appreciate his help

Rated 5 out of 5 stars

I had an issue with charger which keept going off-line. I logged the call via WhatsApp and had an immediate reply. Spend some time troubleshot and finally was identified that the Wifi signal was we... See more

Rated 5 out of 5 stars

Delighted with my Hypervolt - the unit and the customer service. I spent some time researching which EV charger would be the best and I have no regrets. The charger looks amazing (love the different L... See more

Company replied

Rated 5 out of 5 stars

I lost contact thru the App with my charger. Called support and fairly quickly they walked me thru a reboot and reconnection. Its not perfect that the problem happened but the staff helped make it all... See more

Rated 5 out of 5 stars

I was having difficulty connecting my charger to my account with my electricity supplier. I made a telephone call to Hypervolt, who quickly resolved the problem, including by sending equipment that I... See more

Rated 5 out of 5 stars

I chose Hypervolt because it is rated the best by What Car magazine and I think they are right. The service is fast, the customer communication excellent and the charger is great. The App is very easy... See more

Rated 5 out of 5 stars

Due to a weak signal, my Hypervolt wouldn't connect to the internet. It still worked, but I wasn't benefitting from the cheaper rate electric through OVO. I contacted Hypervolt for advice and they we... See more

Rated 5 out of 5 stars

The support offered by Inny during a call to reset my log in was exceptional, talked me through process and was pleasant and professional throughout. So glad I went with hypervolt as my EV charger sup... See more

Rated 5 out of 5 stars

Huge thanks to Daniel, Ayan and the rest of the Hypervolt team. They have all been fantastic and haven’t rested until my issue was resolved, eventually with a new charger as the issue wasn’t immediate... See more

Rated 5 out of 5 stars

I had few ongoing issues with Octopus who was t much help, but Salma and team were fantastic, they were in constant contact to get my issue sorted. Thanks

Rated 5 out of 5 stars

Very happy with Hypervolt on the whole and Inny was great in helping me out with some connection issues that i had with my charger. Replies were prompt and Inny arranged for a wifi extender to be disp... See more

Rated 5 out of 5 stars

I have had my Hypervolt Home Pro 3 up and running for a couple of weeks. All seems fine and the App is very useful. It seems that this company has not only made a great product but the support is exce... See more

Company replied

Rated 5 out of 5 stars

I recently had a Hypervolt Home Pro 3 charger installed and the whole experience was excellent. Even though no early appointment slots were available, the team managed to offer me an earlier dat... See more

Company replied

Rated 5 out of 5 stars

Really helpful customer support. Needed help getting new Hypervolt charger connected to my home wi-fi and adviser talked me through each step on the app. Thanks!

Company replied

Rated 5 out of 5 stars

I have had to phone on a few occasions , no fault of the equipment, and each time they have been very helpful . They always call back if they say they will and make sure that my problem is solved. Als... See more

Rated 2 out of 5 stars

Very dissapointed with the company. Bought a series 2 charger about 4 years ago , but only really used for 1 year , then a 3 year gap and started to use again for 2 weeks and the while thing failed ,... See more

Rated 5 out of 5 stars

I spoke to Inny, who was really helpful and good humoured as I had to faff about with internet settings, log ins, passwords and so on. Excellent customer service.

Rated 5 out of 5 stars

I'd changed my network provider and was unable connect ev-charger to new wifi . My call was swiftly answered and the problem promptly resolved.

Rated 5 out of 5 stars

Had a few connection issues with our Hypervolt since being installed in April 2025. Contacted customer support, who offered the option of connecting via Ethernet. Only a couple of weeks later Octopus... See more

Rated 5 out of 5 stars

Hypervolt are brilliant You can speak to someone on the phone and they will do all the tests on your charger even in my case it was another app that i was using that was causing a problem chargin... See more

Company replied

Rated 5 out of 5 stars

Quick, easy and efficient!! Great installer explained everything to me before he left and added the app to my mobile. The work was quick and painless and he vacuumed to make sure everything was tidy!... See more

Company replied

Rated 5 out of 5 stars

Our Charger was dispatched and delivered very quickly. When our Electrician installed the charger there was a technical fault, The customer service was outstanding and a new charger was dispatched im... See more

Rated 5 out of 5 stars

There was a supply then technical issue with my Hypervolt charger, however the customer service I received was excellent. Emails and phone calls were always answered quickly and issues were sorted wit... See more


Company details

  1. #15 of 69 best companies in Electronics Company
  2. #2 of 3 best companies in Electric utility manufacturer
  3. #9 of 33 best companies in Electric vehicle charging station
  4. #10 of 29 best companies in Electrical equipment supplier
  5. #3 of 21 best companies in Electronics manufacturer
  6. #13 of 46 best companies in Energy Equipment and Solutions

Written by the company

Hypervolt is the UK's highest-rated manufacturer of EV charging technology, offering the most advanced software platform in the industry. With a wide range of products designed from the ground up, Hypervolt's mission is to support the world's transition to electric vehicles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 33% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Very quick response

Very quick response. Understood exactly what the problem was and sorted it out instantly. Shame the 2 octopus engineers who came to install and replace the units failed to understand the problem or sort the issue. Seems to be a lack of training or experience.

16 March 2026
Rated 5 out of 5 stars

Jameel Mohammed 'owned' my problem

Jameel Mohammed 'owned' my problem, which is not something you see consistently in customer service roles. He kept me informed, provided accurate technical responses and did so in a friendly, helpful fashion. Well done and thank you.

16 March 2026
Rated 4 out of 5 stars

An excellent charger but there is a small flaw

Installation of the charger was excellent but after 3 months of trouble free use have discovered a significant issue. For the most part it won't impact many people but it should be addressed by Hypervolt to avoid this potentail issue. Access to the charger is solely by an app which relies on an internet connection. For the majority of the time this is fine but if you have locked the charger and internet access isn't available and you're in dire need of a charge at home, then tough. Wir=thout the internet you are simply no able to unlock the charger whatsoever. Just hope you're not too far away from a public charger or somewhere you can connect to the internet. Better still Hypervolt should provide some sort of access to turn off the lock which doesn't rely on the internet.

30 October 2025
Rated 5 out of 5 stars

Perfect support

The support offered by Inny during a call to reset my log in was exceptional, talked me through process and was pleasant and professional throughout. So glad I went with hypervolt as my EV charger supplier

13 March 2026
Rated 5 out of 5 stars

HyperVolt Home3Pro Great Charger

Well I’ve had experience with two different brands of chargers Indra and Andersen.
So why choose HyperVolt and the Home3Pro?

After annoying there technical team with questions that they seemed happy to answer like load balancing and what happens if you lose internet or wifi during a schedule charge, well as long as you have internet prior and its been sent to the charger it will keep the times you’ve set and does not need the mothership to synchronise the internal clock at that point.

I believe it has an internal battery but think 🤔 I’ll test it by cutting the power and then reenergising it to see unless HyperVolt want to answer that question here?

The charger is very feature packed and the Ethernet port is golden as I prefer a hardwired connection over WiFi any day but as it some what stores times in the charger itself it does mitigate it some what, but it would bug me if I couldn’t see what was going on in the app.

Let’s talk about the app it’s really polished with good visuals HyperVolt really done good here, seems reliable I’ve not had it for that long though all lighting controls available brightness and no lights mode as well if you don’t want to So Shiny ;)

Phone service? When ever I rang it would always say 5mins but it was always answered well before that time so that was great. Staff were very friendly and helpful.

Charger was delivered very quickly, if your looking for a good charger & charger company look no farther it’s here!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Electric car charger

Unable to charge car overnight. Contacted installer, referred to Hypervolt. They resolved the issue within hours, then checked to see if all was ok. No messing about with machines answering calls. Was treated courteously. Relieved and impressed. Good firm to deal with.
Thanks to Mr Burrell and Canadian lady who sorted out my worries.

12 March 2026
Rated 1 out of 5 stars

Extremely disappointing and frustrating…

Extremely disappointing and frustrating experience.

I arranged an EV charger installation well in advance and even took a day off work to be at home for the appointment. The electrician attended as scheduled, only to inform me that the charger itself had not been delivered. As a result, the installation could not go ahead, and my time off work was completely wasted.

The situation was made worse by how the matter was handled afterwards. I was told that the issue was somehow my fault because a payment link had allegedly been sent. This is not accurate. The only link I initially received showed as cancelled, and I had to repeatedly follow up to obtain a valid payment link. I was asked to wait 30 minutes for it to be resent, which was not possible due to a work meeting. I then specifically requested that the link be sent on the Friday — two weeks ahead of the installation — but it was never sent. Once again, I had to chase this myself.

Despite these issues, the company is now refusing to take responsibility and has stated that they are “within their rights”. This is extremely frustrating given the clear lack of organisation, communication, and accountability throughout the process.

Overall, the experience has involved poor coordination, unnecessary inconvenience, and a complete waste of my time. Based on this experience, I would not recommend the service. Sales person name starting with Kunal and manager name starting with N.

Adding on to this review, since then the manager N has called me and said she will get back to me in 5 mins and its been 1.5hrs since and I'm still awaiting her call.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Really good customer service

Really good customer service. Issue reported by email at the weekend, contacted very quickly for fuller information at the start of the week. Issue sorted remotely by their engineers on Tuesday.

9 March 2026
Rated 1 out of 5 stars

Failed 6 weeks after the 3 year…

Failed 6 weeks after the 3 year guarantee ran out! Now randomly charges as the timer can't be set, sometimes works, sometimes doesn't. We've reached out to Hypervolt for help but as it's out of warranty they say its down to us. I would have expected such an expensive unit that was professionally installed to last longer. Great while it lasted!

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Our Charger was dispatched and…

Our Charger was dispatched and delivered very quickly. When our Electrician installed the charger there was a technical fault, The customer service was outstanding and a new charger was dispatched immediately. Hypevolt have been extremely helpful and have followed up to ensure that everything has been sorted out

3 March 2026

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