Amazing customer service 10/10
Amazing customer service 10/10. Fast reply, fast action, friendly and effective.

Reply from STEAMRS
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Leistraat 1, 4818NA , Breda, Netherlands
Replied to 69% of negative reviews
Typically replies within 1 week
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Amazing customer service 10/10. Fast reply, fast action, friendly and effective.

Reply from STEAMRS
Nice steamer with basic instructions I use it often and I love it only con is the cord is not that long but I got a hack for it so it’s fine. Keep that in account while buying the steamer
The delivery was swift. The product is amazing and affordable. I am looking forward to useing it!

Reply from STEAMRS
I ordered the steamer in "sand". Firstly (and least important) the colour is a pale pink, not sand. The steamer arrived in a decent timeframe, well packed.
The steamer is around 580-600 grams. The cable is not really 2m long, but rather 1,91 m, which I find a bit annoying. The button is easy to push, the steamer doesn't feel heavy on the hand. The steam output is decent. I haven't used another steamer with 30 g/min, so I really can't say. The tank is quite small, depending on how wrinkled a garment is and what the fabric is, it could last for up to 1 to 1.5 garments. It's also not transparent, so you count on the noise it makes to figure out that it is out of water. The overall design is nice.
I gave minus two stars because of the cable, the water tank and the fact that it didn't come with some kind of protective pouch. I had previously ordered a philips, which was cheaper and came with a pouch.
Overall it does a pretty good job considering it's a small, hand-held steamer, but I think there is room for improvement.
22.10.25 Update: Amazing response from Steamrs on my comments. Ten points to Gryffindor! :-)

Reply from STEAMRS
the delivery is way too long and i had no possibility to take a faster one
and now i received an email saying that i will need to go to a pick a point
really not good
i think i will send it back

Reply from STEAMRS
I have just picked up the package with the black professional vertical steamer.
Unfortunately the steam hose is missing.
No answear the phoned no answer an email.
Please contact me, order no. 9184.

Reply from STEAMRS
Hi I order a steamer on 30. 12. 24.
Order number O 202421725
Reference #7116
Packing list p202420683
Product code 8720299706781
Was unpacked yesterday as we have been abroad for a long time.
The steamer doesn't start at all !
There are it's smells like burn and there was a smoke coming out of it !!!!
I would like to return it and have a refund !
Also I never received an invoice from you!

Reply from STEAMRS
Steamed for 40min still crinkles :( I was so excited to try and so sad by the experience

Reply from STEAMRS
Super fast order confirmation, payment processing and delivery. The device is so good, so elegant, so convenient to use at home and take with you when traveling.
I bought a hand steamer with their travel bag, and absolutely satisfied: it removes wrinkles well. Easy and pleasant to use. I can advise it to everybody who does not have very much space in accommodation. A very good thing for students, for example. One dose of water from the measuring cup is enough for a couple of things.
The delivery was one day later. But the shop is very good.
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