Privacy policy

Privacy Policy

This Privacy Policy describes how www.crewelwork.com (the “Site”, “we”, “us” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. This policy also applies to our sister website www.ladyannesneedlework.com.

The Crewel Work Company is a trading name of Phillipa Turnbull Events Ltd, which is the legal entity responsible for the processing of your personal data and acts as the data controller for the purposes of applicable data protection legislation.

We are committed to ensuring that your privacy is protected. Any personal information you provide will be used only in accordance with this Privacy Policy.

Contact

If you have questions about this policy, want more information about our privacy practices, or would like to make a complaint, please contact us:

Email: admin@crewelwork.com
Post:
Phillipa Turnbull Events Ltd
T/A The Crewel Work Company
Pembroke House
Appleby-in-Westmorland
CA16 6TS
United Kingdom

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means information that identifies, relates to, or could reasonably be linked to an identifiable individual.

Device information

Purpose of collection:
To load the Site accurately, ensure site security, and perform analytics to improve our website.

Source of collection:
Automatically collected using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose:
Shared with our platform provider Shopify and analytics providers.

Personal Information collected:
Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.

Order information

Purpose of collection:
To process and fulfil your order, take payment, arrange shipping, provide order confirmations and invoices, communicate with you, screen for fraud, and — where you have consented — provide marketing communications.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with Shopify, Klaviyo (email communications), and Pipedream (workflow automation between systems).

Personal Information collected:
Name, billing address, shipping address, payment information (processed securely by Shopify and its payment providers), email address, and phone number.


Customer support information

Purpose of collection:
To provide customer service and support.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
May be shared with Shopify or relevant service providers solely to resolve your enquiry.

Personal Information collected:
Name, email address, order details, and any information you choose to include in your correspondence with us.


Sharing Personal Information

We share your Personal Information with service providers to help us operate our business and fulfil our contracts with you.

For example:

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our legal rights.


Behavioural Advertising

We use your Personal Information to provide marketing communications we believe may be of interest to you.

For example:

We may share information about your use of the Site, purchases, and interactions with advertising with our marketing partners, sometimes through cookies or similar technologies. Where required by law, consent for cookies is managed through our cookie banner and can be updated at any time.

You can opt out of targeted advertising via:

Using Personal Information

We use your Personal Information to:

  • Offer products for sale

  • Process payments

  • Fulfil and ship orders

  • Communicate with you about your order

  • Provide customer support

  • Send marketing communications where you have consented


Lawful Basis (GDPR)

If you are located in the European Economic Area (EEA) or the UK, we process your Personal Information under the following lawful bases:

  • Your consent

  • Performance of a contract with you

  • Compliance with legal obligations

  • Our legitimate interests, where these do not override your fundamental rights

Retention

We retain your Personal Information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. You may request deletion of your data at any time, subject to legal obligations.


Automated Decision-Making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect on you.

Shopify uses limited automated processes for fraud prevention, such as temporary IP or payment method blocks, which do not have a legal or significant effect on customers.


Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be posted on this page.


Complaints

If you have concerns about how we handle your personal data, please contact us first using the details above.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint


Last updated: 26 January 2026