Microsoft Dynamics 365 reposted this
Faster design cycles, more efficient operations, and safer frontline work. These are some of the outcomes manufacturers are realizing from industrial AI. 👉 Explore the use cases: https://msft.it/6045QHXuV
About us
Keep up on the latest news and events for Microsoft Dynamics 365, the only portfolio of intelligent business applications that gives you the agility to deliver operational excellence and delight every customer.
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http://www.dynamics.com
External link for Microsoft Dynamics 365
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- Software Development
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- 10,001+ employees
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- Redmond, Washington
Updates
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“In four months, we created a unified knowledge base and built multiple scenarios that made it easier than we’d imagined to support our HR Advisors.” Phil Gillingham, VP, HR Service Delivery, Microsoft These results were achieved internally at Microsoft, because we love to be our own test subjects. By putting Microsoft Dynamics 365 Customer Service to work for our own teams first, we proved its ability to simplify processes and deliver measurable impact: ✅ 20% increase in case throughput ✅ 72% monthly active user adoption rate Read the full story: https://msft.it/6044Q18Vp
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The Contact Center, Reimagined with Agentic AI Join Microsoft, Avanade and Chad McDaniel from Execs In The Know for the Frontier Contact Center Roadshow—a half-day, in-person experience focused on how agentic AI is changing how contact centers operate, engage customers, and scale. Hear directly from Microsoft engineering and contact center leaders. Build a working voice agent in a hands-on session. Network with peers who are actively modernizing service at scale. You’ll leave with the clarity and direction to move from exploration to execution. Dallas | January 29, followed by Chicago (Feb 9), New York City (Mar 25) , Toronto (Apr 14), and Redmond (May 19). Register now to secure your spot: https://msft.it/6045QB1Dv
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See how procurement managers can more easily navigate tariff changes and impacts to supply chains with a custom agent by Avanade.
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82% of leaders say 2025 was a pivotal year to rethink key aspects of strategy and operations. See how a new blueprint for operations is emerging: https://msft.it/02032025LI
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Meet shoppers anywhere. Dissolve channel boundaries with agentic AI for retail, powered by Dynamics 365. Learn how https://msft.it/6044t7z9s
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Microsoft Dynamics 365 reposted this
Empower your manufacturing sales and support teams with AI that turns scattered data into clear answers—saving time, reducing stress, and keeping customers happy. See for yourself: https://msft.it/6048tABWO
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Ready to redefine customer engagement? Visit https://msft.it/6048tfnus to learn more about the Frontier Firm.
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Legal & General is showing what’s possible when AI meets scale. With Microsoft Dynamics 365 Contact Center and Copilot, they’re building a unified customer service platform that gives colleagues a 360° view of every customer—critical when you serve 12M+ customers and handle 20M+ interactions annually. By streamlining systems and reducing admin, teams can spend less time on complexity and more time delivering empathetic, personal service. Learn how this multi-year collaboration is transforming customer care: https://msft.it/6045tNpd7
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Ready to break free from legacy systems? Your migration playbook starts here. The on-demand recording of our Ignite Migrate from legacy systems to agentic CRM is now live. Learn proven strategies for rapid time-to-value, smooth data migration, and quick adoption of Copilot and agents—so you can transform at your pace and unlock measurable value. Featuring Nitasha Chopra, Marty Priest, Christian Lewis (BNY), and Abi Sridhar (Avanade). 🎥 Watch the session on demand: https://msft.it/6040tUVOn
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