AllModern Reviews 1,002

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and appealing design. The delivery service also receives consistent praise for being quick, efficient, and well-communicated, with many people appreciating the care taken during delivery. While most consumers are satisfied with their purchases, some have encountered issues with order accuracy, such as receiving items in different colors than expected or experiencing changes in delivery dates. There are also mixed opinions regarding pricing, with some finding great deals and others noting price discrepancies or difficulties with price matching.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast shipping times and timely... See more

Quality

Reviewers mention positive feedback about quality, appreciating the high quality of products like rugs, bed... See more

Order

Consumers find order experiences to be ambiguous. Many report positive experiences, praising timely... See more

Price

People report ambiguous experiences with price. Many customers praise the great prices, finding items more... See more

Based on these reviews

Rated 4 out of 5 stars

Great products. But for a recent purchase, I found the product I had just bought from AllModern selling for 25% less on another site, and AllModern refused to match the price. It’s their policy, but I... See more

Company replied

Rated 4 out of 5 stars

We love the chairs we ordered - very high quality and well-packaged. But I took a star off because the product color was very different from how it was depicted in the ecomm photography. We thought we... See more

Company replied

Rated 4 out of 5 stars

it says i would receive my ottoman by fri 3/6when i purchased it, but after purchase it gave me a further date 3/7 -3/10 and now i need to figure out who can be at home when its delivered as i will be... See more

Company replied

Rated 5 out of 5 stars

Received exactly what I ordered at a lower price point than at another retailer. I was notified when I completed my order, when I can expect delivery, when it was shipped, and when it was delivered—an... See more

Company replied

Rated 5 out of 5 stars

I often hesitate to purchase furniture online, and most always insist on seeing it in a store. I took a pure leap of faith and was surprised how great from start to finish the customer service was. I... See more

Company replied

Rated 5 out of 5 stars

My TV console arrived on the date stated on the website and emails. The delivery guy was so nice and brought the 2 heavy packages inside my house. Installation went smoothly and I am watching TV whi... See more

Company replied

Rated 5 out of 5 stars

The dining chairs ordered are exactly as expected. The black linen does not attract dog fur and the walnut is solid and sturdy. They are a perfect height to display our live edge table. The cushions a... See more

Company replied

Rated 5 out of 5 stars

The floor planter that I ordered is really amazing. I actually thought it’s gonna be a little smaller but ok. The color is great & planter a very good quality. It came fairly quick, so I’m happy with... See more

Company replied

Rated 5 out of 5 stars

I’m glad I listened to the reviews and got this bed! It does not squeak at all, which is the main thing I was wanting. It feels sturdy and the velcro holding the wood slates is very strong so absolute... See more

Company replied

Rated 5 out of 5 stars

The dresser was delivered on time and handled with great care. The delivery men communicated their arrival time and were punctual, polite and careful. It is beautiful and looks as pictured. I love it!... See more

Company replied

Rated 5 out of 5 stars

Mostly happy with product--6/7 chairs were perfect. One had a tear in it, but customer service resolved the issue quickly. Highly recommend.

Company replied

Rated 5 out of 5 stars

It’s like ordering from Amazon. Fast, straightforward and super simple. Everything you want at a price you want in a delivery timeframe you want! Why buy anyplace else!

Company replied

Rated 5 out of 5 stars

I recently bought a new home and the sellers had a perfect entrance rug in it. I would have offered to buy it, if I’d known they weren’t leaving it. I searched several online rug stores and finally fo... See more

Company replied

Rated 1 out of 5 stars

The chest was totally damaged from a crooked leg to drawers that are not on the guides to a rip through the cheap top. There were spots where the finished top came away from where it’s supposed to be... See more

Company replied

Rated 3 out of 5 stars

Opening the interior box as practically impossible. The plastic covering the actual bedspread was so tight cutting it open could easily have damaged the bedspread. I am also concerned about the mark... See more

Company replied

Rated 3 out of 5 stars

Communication lacking with order which is delayed. Update : Even after representative reached out to me with promise of resolution, still have not received product. Called again and cancelled order s... See more

Company replied

Rated 5 out of 5 stars

I love Everything about this bed frame… for under $300 you can’t beat the quality. Delivered on time and with no issues. The frame is manufactured from real wood and it’s a super clean design. I... See more

Company replied

Rated 5 out of 5 stars

Shipping was fast and affordable. Rug is beautiful and high quality. Only took a day or two to flatten out and now looks perfect.

Company replied

Rated 2 out of 5 stars

Within 7 days after I purchased a chest of drawers, it dropped in price by $100, so I called customer service for a store credit, which I would have used to purchase another piece of furniture. I was... See more

Company replied

Rated 5 out of 5 stars

Fast service and tile sample was exactly what I expected. Very well packaged for shipping. Unfortunately, I think the tile may be too slippery for a shower floor.

Company replied

Rated 5 out of 5 stars

I was kept well informed of the status of my order from it being processed to shipping to being delivered. I was sent text messages and e-mails both, which I appreciated.

Company replied

Rated 5 out of 5 stars

Ordering was easy. Shipping was extremely fast. The product is beautiful. And when I had a question the help available was friendly and knowledgeable

Company replied

Rated 5 out of 5 stars

Received our new beautiful ottoman in one day. It is lovely. Excellent quality. Gorgeous black leather. Love the triangle shape.

Company replied

Rated 5 out of 5 stars

Great communication every step of the process.. quick delivery. Product wasn’t 100%, had some damage, but my husband fixed it

Company replied

Rated 5 out of 5 stars

As always it was great Delivery guys were very nice and helpful Chair was a breeze to put together thank goodness just had to screw on feet Love my new chair as much as I love the other chair fro... See more

Company replied

Rated 5 out of 5 stars

I trusted the reviews and I was NOT disappointed! The banquette was delivered on time, great delivery, and excellent quality. I even worked with customer service and they were kind and extremely helpf... See more

Company replied

Rated 5 out of 5 stars

Perfect shipping. I ordered at night, next day I received the product. Mirror is beautiful! More than worth for the price. To hang it we got a wood screw #10 2 1/2” and screwed it on a stud. It took... See more

Company replied

Rated 4 out of 5 stars

Great piece and price. The only glitch: Delivery. While one might appreciate the dedication to getting it to the customer, delivering at midnight to an apartment building with numerous seniors and th... See more

Company replied

Rated 5 out of 5 stars

The wrong color was delivered. Customer service quickly took care to correct the issue. Correct color shipped And very happy with the chairs.

Company replied

Rated 4 out of 5 stars

Love my new chairs, including the color and comfort. My only dissatisfaction is that on one of the chairs, the wood at the bottom has a chip in it.

Company replied

Rated 5 out of 5 stars

Everything was good. Took a relatively short time to arrive. One is a gift. I’m keeping the other for myself.

Company replied

Rated 3 out of 5 stars

I ordered a lamp and got an email a few days later that it was no longer available. So I do not believe they update their inventory regularly. That being said, they did issue a full refund so I am... See more

Company replied

Rated 5 out of 5 stars

I've been looking for pendants on and off for a year. I found these simple orbs quite pleasing in the pics. They arrived promptly, I put them up and I must say a game changer. I'm a bachelor and somet... See more

Company replied

Rated 1 out of 5 stars

You are a dishonest company. I purchased a sofa twice and each time the order was canceled because your website had an incorrect price. Then, prior to even being refunded my money I receive an email f... See more

Company replied

Rated 3 out of 5 stars

The interior cabinet depth was off by .5”. That meant what I had bought this chest for would not work. But it’s too expensive to return it so I’m having to return the item that would go in it to get a... See more

Company replied

Rated 1 out of 5 stars

The actual product looked nothing like your website description. I know colors may be slightly different from pictured, but this order was so far-off, I feel misled. A waste of time waiting for th... See more

Company replied

Rated 1 out of 5 stars

The shipping date keeps changing and now it's delayed. The company should have been more honest about when I would receive the product. I feel like they should give me a discount on the product beca... See more

Company replied

Rated 5 out of 5 stars

Communication!! The bowls I ordered look like quality. I bet I will be happy. I feel appreciated.

Company replied

Rated 1 out of 5 stars

The chaise broke in two places within 4 months of delivery, after being sat on only twice. The back doesn’t stand upright (the metal piece supporting the back broke off), and one of the legs broke.... See more

Company replied

Rated 5 out of 5 stars

This chair was easy to assemble and looks great. It fit our office decor and color scheme perfectly

Company replied

Rated 1 out of 5 stars

Misleading Item Description. The description of multiple items made them seem like actual pillows, but they were only pillow covers. Very annoying as there were some I didn't buy because they said th... See more

Company replied

Rated 5 out of 5 stars

You stand behind your products, your delivery of big furniture was well done and customer service is very good.

Company replied

Rated 1 out of 5 stars

I am very disappointed in All Modern’s policies. I recently purchased an item for $2600. The item went on sale 2 days later for $1690, a significant reduction. They have refused to honor the sale pri... See more

Company replied

Rated 5 out of 5 stars

Sofa delivered on time & delivery personnel super nice & professional. Sofa was packaged well & looked just as advertised. Very happy with purchase & delivery!!

Company replied

Rated 5 out of 5 stars

Great customer service when determining the right color to buy. And they were perfect. Delivery was fast and on time!

Rated 5 out of 5 stars

The products are just what they advertise, the delivery is always on time and very easy return policy

Company replied

Rated 5 out of 5 stars

Delivery was on time and smooth. Product was as pictured and worked exactly as expected. Assembly was simple.

Company replied

Rated 1 out of 5 stars

We ordered one Bennett swivel chair which was perfect so we decided to get a matching one. That chair arrived with a protrusion and crooked stitching so we sent it back. We couldn't reorder because th... See more

Company replied

Rated 5 out of 5 stars

I bought a rug and a coffee table at excellent price, All Modern has beautiful products! Awesome customer service!

Company replied


Company details

  1. #133 of 165 best companies in Furniture Store
  2. #4 of 5 best companies in General Store
  3. #63 of 87 best companies in Home Goods Store

Written by the company

Hi, we're AllModern. Here, you'll find only the best of modern – Scandi to mid-century, minimalist to maximalist – all designed for real life.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outdoor Refresh

The webpage is nicely designed. Items were delivered timely. These are for the common area at my subdivision pool and will be a nice refresh!

March 6, 2026
AllModern logo

Reply from AllModern

Hi Teresa, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again!

Rated 1 out of 5 stars

The product does not perform as…

The product does not perform as advertised. The AM/FM radio does not even remotely pick up the AM frequency, which is usually what I ordered it for. It is used in my garage and two previous radios had no problem picking up the signal. Quality Control People! $80.00 + wasted! Can I expect a response from you? Gregory Manning

March 5, 2026
AllModern logo

Reply from AllModern

Hi Gregory,

Thank you for bringing this to our attention, and we’re very sorry to hear about the issue you’re experiencing with the radio. That’s certainly not the experience we want for our customers.

We have reached out to you via email with more information, so please check your inbox when you have a moment. We’ll be happy to assist you further and work toward a resolution.

Thank you for your patience.

Rated 5 out of 5 stars

Received exactly what I ordered at a…

Received exactly what I ordered at a lower price point than at another retailer. I was notified when I completed my order, when I can expect delivery, when it was shipped, and when it was delivered—and it was on time! 10/10 would order from All Modern again.

March 5, 2026
AllModern logo

Reply from AllModern

Thank you for sharing your experience. We are delighted to hear that you received exactly what you ordered at a great price and that our order updates and delivery notifications kept you informed every step of the way. It is wonderful to know everything arrived on time and met your expectations. We truly appreciate your support and are thrilled to hear you would order from AllModern again.

Rated 3 out of 5 stars

Measurements off

The interior cabinet depth was off by .5”. That meant what I had bought this chest for would not work. But it’s too expensive to return it so I’m having to return the item that would go in it to get a smaller size and eat the shipping costs on returning that.

March 11, 2026
AllModern logo

Reply from AllModern

Hi J.P., we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!

Rated 5 out of 5 stars

Arrived on time as promised

Arrived on time as promised. Look great but I don’t have them hung up yet

March 5, 2026
AllModern logo

Reply from AllModern

Thank you for letting us know! We’re glad to hear they arrived on time and look great. We hope you enjoy them once they’re hung up and add the perfect touch to your space.

Rated 5 out of 5 stars

One and two Everything was good

Everything was good.
Took a relatively short time to arrive.
One is a gift.
I’m keeping the other for myself.

March 4, 2026
AllModern logo

Reply from AllModern

Thank you so much for your feedback. We are so glad to hear everything arrived quickly and that you are enjoying one while gifting the other. We truly appreciate your support.

Rated 5 out of 5 stars

Great products and rapid delivery

Great products and rapid delivery

March 4, 2026
AllModern logo

Reply from AllModern

Hi Marty, Thank you for your kind words! We're delighted you had a great experience and appreciate your support. We look forward to serving you again!

Rated 1 out of 5 stars

The item was indefinitely delayed and i…

The item was indefinitely delayed and i canceled the order

March 3, 2026
AllModern logo

Reply from AllModern

Thank you for the feedback, and apologies for the inconvenience caused by the indefinite delay with the order. This type of feedback is important and helps us continue improving the overall experience. Your time in sharing this is truly appreciated. If any further assistance is needed, please let us know.

Rated 5 out of 5 stars

This chair was easy to assemble and…

This chair was easy to assemble and looks great. It fit our office decor and color scheme perfectly

March 1, 2026
AllModern logo

Reply from AllModern

Thank you for the 5-star review! We’re so happy to hear the chair was a perfect match for your office decor and that assembly was a breeze. Creating a space you love to work in is so important, and we're glad we could be a part of yours. Enjoy!

Rated 5 out of 5 stars

Overall happy with product--6/7 chairs…

Mostly happy with product--6/7 chairs were perfect. One had a tear in it, but customer service resolved the issue quickly. Highly recommend.

March 3, 2026
AllModern logo

Reply from AllModern

Thank you for the 5-star review! While we’re sorry one of the chairs arrived with a tear, we are so glad our team was able to resolve it quickly for you. We want every piece to be perfect, and your recommendation means the world to us. Enjoy your new dining set!

Rated 5 out of 5 stars

Beautiful rug!

Shipping was fast and affordable. Rug is beautiful and high quality. Only took a day or two to flatten out and now looks perfect.

March 10, 2026
AllModern logo

Reply from AllModern

Hey, Thank you for your kind words! We're delighted you had a great experience and appreciate your support. We look forward to serving you again!

Rated 5 out of 5 stars

Very good product received

Very good product received, very timely and well wrapped

March 3, 2026
AllModern logo

Reply from AllModern

Thank you so much for the 5-star review! We take great pride in our packaging to ensure your items arrive in perfect condition, so it’s wonderful to hear that your order was well-wrapped and arrived right on time. We truly appreciate your business

Rated 5 out of 5 stars

No squeaking and very study!!

I’m glad I listened to the reviews and got this bed! It does not squeak at all, which is the main thing I was wanting. It feels sturdy and the velcro holding the wood slates is very strong so absolutely no wiggling. Fairly easy to put together just some screws are in some small spaces/tight corners made it a little difficult.

March 3, 2026
AllModern logo

Reply from AllModern

Hi Ellie! We’re thrilled to hear you're enjoying your order! Thank you so much for sharing your kind words. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Perfect bed frame

Perfect bed frame, delivery and assembler.

March 3, 2026
AllModern logo

Reply from AllModern

Hi Linda, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

I love how my plants arrived in good…

I love how my plants arrived in good condition

March 2, 2026
AllModern logo

Reply from AllModern

Thank you for sharing your feedback. We are so glad to hear that your plants arrived in good condition. We truly appreciate you taking the time to share your experience and thank you for choosing to shop with us.

Rated 5 out of 5 stars

All perfect

All perfect, from the order to the delivery

March 2, 2026
AllModern logo

Reply from AllModern

Thank you for your wonderful feedback. We are delighted to hear that everything was perfect from ordering to delivery. We truly appreciate your support and are grateful you chose to shop with us. If there is ever anything more we can assist you with, please let us know.

Rated 1 out of 5 stars

I never received the package.

I never received the package.

March 1, 2026
AllModern logo

Reply from AllModern

Hi Caroline, we are sorry that your item is taking longer to arrive than originally estimated. We are showing your floor lamp is due to deliver today. You can access the tracking number through your My Account then Order page.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look