While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Electronics Company

Written by the company

Murwal es una marca española especialista en sonido. Echa un ojo a nuestros auriculares y altavoces inalámbricos y disfruta al máximo de la música con nosotros.


Contact info

3.8

Great

TrustScore 4 out of 5

300 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Murwal does not contact client and does not devlier

Murwal forces to pay delivery costs 3.95 euros for the next 24/48h. There is no way to remove that cost.
An email was sent by them informing about an issue and items will take longer. Then, a new email after 4 days saying that items were delivered. I have sent 2 emails to them because the items HAVE NOT BEEN DELIVERED. Additionally, if they are not delivered ONTIME, 3.95euros MUST BE REFUNDED. I want my whole money or you to deliver the items ASAP and refund the 3.95euros. It´ll be appreciated you to answer emails since you do not have any phone contact!

January 2, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

The best customer service you could…

The best customer service you could ever find!!!
1st of all the quality of their product is amazing and 2nd their customer support is the best i have ever received!
If i could give 10 star i would!!
Super recommended!!

November 7, 2023
Unprompted review
Murwal logo

Reply from Murwal

Hola Emilia, muchísimas gracias por compartir tu experiencia con nosotros. Nos alegramos mucho de verdad de que hayas quedado satisfecha con la calidad del producto y con nuestra atención al cliente :) ¡Un abrazo!

Rated 5 out of 5 stars

the right ones!

Justo lo que necesitaba

May 11, 2023
Murwal logo

Reply from Murwal

¡Hola Idelfonso! Nos alegra mucho saber que estás contento con tu compra. Y muchas gracias por compartir tu experiencia con nosotros. Un saludo :)

Show reviews in all languages. (300 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look