Chrono24 Reviews 45,731

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items are as described and often exceed expectations. The website is frequently highlighted for its user-friendly interface and extensive selection, making the shopping process smooth and enjoyable for many. The overall user experience is highly rated, with many appreciating the seamless transactions and excellent communication from sellers. The delivery service is also a strong point, with consumers reporting fast and reliable shipping, even for international orders. Furthermore, the company's service, particularly its escrow and certification features, provides a sense of security and trust that significantly enhances the buying process for many.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and condition of... See more

Website

Customers had positive experiences with the website. Reviewers found the platform secure, comprehensive, and... See more

User experience

Consumers find the user experience to be positive, describing it as reliable, smooth, and easy to navigate.... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and timely... See more

Service

Reviewers mention positive feedback about service, highlighting the escrow and certification services that... See more

Based on these reviews

Rated 5 out of 5 stars

I have had three watches purchased thorugh Chrono24, all arrived promptly, even those coming from overseas. The items were as described and the sellers were communicative with accurate tracking inform... See more

Rated 5 out of 5 stars

Great platform and a flawless buying experience. The app is intuitive, reliable and very easy to use throughout the entire process. The transaction support was clear and professional, and the escrow... See more

Rated 5 out of 5 stars

From the initial inquiry to delivery - everyone involved was amazing. Put me at ease and made the entire experience a journey…he loves it…had it in time for his promotions ceremony and has not stopped... See more

Rated 5 out of 5 stars

I have a great appreciation for the security Chrono 24 offers with their escrow service. I always feel that I’m going to get the watch I want or my money back if there’s an issue. I have never had any... See more

Rated 5 out of 5 stars

My first experience was not too good but that was primarily because the seller was in France and cancelled the sale due to the difficulties associated with shipping and duties related to a US sale. My... See more

Rated 5 out of 5 stars

Watch was delivered over night. It was professionally packed and came with papers and a very nice box. The dealer was great with communication and the watch is running very well. Would definitely purc... See more

Rated 5 out of 5 stars

My expectations have been met or exceeded with each transaction. Having confidence that you are getting exactly what you pay for is of the utmost importance. Already planning my next purchase.

Rated 5 out of 5 stars

All the watches I’ve purchased have been through reputable dealers.Never had a problem with shipping communication or the escrow process. I’ll continue to use them to find watches in the future

Rated 5 out of 5 stars

A solid platform to deal with both retail professionals and independent sellers. Have purchased several watches on the platform and it has become my default venue for continuing to build my collection... See more

Rated 5 out of 5 stars

I found the best price for the watch on Chrono24 after searching for a few weeks. I bought it from "The Watch Buyer's Group" in Pasadena, California. The transaction was seamless and the watch can exa... See more

Rated 5 out of 5 stars

The watch was exactly as described. The seller had very good communication and asked about my wrist size so that it would already be sized upon arrival. Shipping was also very quick and information ab... See more

Rated 5 out of 5 stars

Bought three watches from Chrono24, some used and some new/unworn. Easy dealing, good communications with the sellers, fast shipments. Overall experience is very positive.

Rated 5 out of 5 stars

I've purchased four watches through Chrono24. Two of the watches were in high demand, and I found reputable dealers with the watches in stock. I recommend Chrono24 without hesitation.

Rated 5 out of 5 stars

Purchase was quick and easy. Delivery was super fast via DHL from Japan, and the pictures that displayed the watch were excellent as the condition of the watch was exactly what was expected.

Rated 5 out of 5 stars

I’m new to the watch world and honestly wouldn’t know the difference between a replica and authentic one. Chrono24 took away the unease and I was glad to find a platform that put me in touch with rep... See more

Rated 5 out of 5 stars

Chrono24 has a great phone app. It is very clear about how transactions work. My purchase went very well. I got the watch I expected, without any surprises. The watch was delivered quickly and in the... See more

Rated 5 out of 5 stars

I rely on the information about the dealer and how long they have been on the site and the prior reviews in making a decision to buy. So far every purchase has been great.

Rated 1 out of 5 stars

If the platform works everything is fine. It's when there is a problem that Chrono24 falls vastly short. Contacting them is impossible to do if you want a response within 72 hours. When they respon... See more

Rated 1 out of 5 stars

The sale got canceled because the buyer wanted the watch to be shipped to Chrono24 for certification but it was denied because I am a private seller. I keep receiving reminders to pay the commission.... See more

Rated 5 out of 5 stars

The best site to buy watches, hands down. The escrow service is excellent. I have had one or two issues and the Chrono24 support staff have resolved them with care and attention. I’ll be back for s... See more

Rated 5 out of 5 stars

First time user of the site. Very informative and made me feel very comfortable with my purchase. Kept me in the know at every step of the purchase process.

Rated 5 out of 5 stars

Easy process, I like how they escrow the money to ensure you receive what you order. Lots of selection and easy to navigate.

Rated 5 out of 5 stars

The seller was very responsive. The transaction was seem less. The watch was in perfect condition with all the extras as advertised.

Rated 5 out of 5 stars

The experience with chron24 was good, well it is always good, but some watch sellers are funny sometimes. Regards Rolf Haueter

Rated 5 out of 5 stars

I have bought 3 watches on Chrono24 with excellent experience and super timely professional service. Chrono24 is a legit place to buy high-quality, reliable watches at very attractive, lower price poi... See more

Rated 5 out of 5 stars

Watch purchase went as expected. Pleased with delivery and service. I’ve been trying to connect with Jacob and co. for a watch band pin have not had any success. Is this something you can help with.

Rated 5 out of 5 stars

As a first time buyer it couldn’t be easier. Chrono24 Makes buyer seller communications and transactions fast easy and convenient. 100% recommend.

Rated 5 out of 5 stars

Was very nice to deal with your company, communication was very easy, everything was done very professional, shipping on time product I received was in perfect condition. Thank you

Rated 5 out of 5 stars

Great to know it authentic and the condition is what it says it is. Chrono keeps you well informed about every step of the purchaing and shipping process and reliable. Bought a Breitling on here a f... See more

Rated 5 out of 5 stars

Trustworthy and easy to work with- Very safe for the buyer in which I appreciate. The escrow service is a game changer.

Rated 5 out of 5 stars

Watch arrived literally in two days and was exactly how described. Watch is 100% authentic and beautiful. Nothing to complain about.

Rated 5 out of 5 stars

I feel very comfortable with Chrono24 as the help with inspecting the new purchase. They do know what they are doing.

Rated 5 out of 5 stars

Purchasing a watch online can be daunting given that in person inspection is not possible. However, Chrono24’s escrow and certification services gave me the confidence to buy my first mechanical watch... See more

Rated 5 out of 5 stars

Great vintage watches for a great price. If you are a collector and have a passion for clocks and watches, this is a great place to explore and get your next timepiece.

Rated 5 out of 5 stars

Dear all! It is first time I bought rare watches online. And my experience was above any expectations. It took me almost few hours to look through all possible options available all over the wor... See more

Rated 5 out of 5 stars

Everything was great, the dealer was professional, shipping fast, the watch as described new with all stickers and paper.

Rated 5 out of 5 stars

The watch arrived as promised and on a timely basis. It is functioning well and looks good as a new watch should. The communication between Chrono24, the vendor and I was excellent. There is... See more

Rated 5 out of 5 stars

Have used Chrono24 over the years to buy and sell many watches, never had any issues. The holding of funds by Chrono24 until watch received and all as what was expected is the best part. Highly recomm... See more

Rated 5 out of 5 stars

The watch was exactly as described and I received the watch in a short time frame from Europe. My experience was excellent.

Rated 5 out of 5 stars

I had a good experience with the dealer. Communication was fast and direct. He promised a genuine watch and I take their word for it, and Chrono24 backing guarantee.

Rated 5 out of 5 stars

The experience on Chrono24 was simple and seamless. Highly recommend and I will be a customer again.

Rated 3 out of 5 stars

I disliked the fact that - because the buyer was from the USA - I ended up paying more taxes to have the watch shipped. I personally think he took advantage of my unawareness - but that’s another stor... See more

Rated 5 out of 5 stars

Excellent site unbelievable selection of beautiful watches at great prices I have used it several times now and have not been disappointed Highly recommend

Rated 1 out of 5 stars

Problem with private sellers is attraction for scamming. I purchased from private seller, and yes…my money is in escrow, but the package sent was empty. We’re now in dispute of “ he said , she said”... See more

Rated 3 out of 5 stars

There is a big delay between my questions and your response. Additionally your responses are boiler plate. They felt impersonal and left me with more questions. The lack of a phone number a buyer can... See more

Rated 5 out of 5 stars

Very happy with my purchase! I had good communication, and received a magnificent piece, as described. Highly recommend!


Company details

  1. #12 of 47 best companies in Watch Store
  2. #40 of 354 best companies in Clothing Store

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 295,320 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

46K reviews

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Rated 3 out of 5 stars

I was very disappointed that my…

I was very disappointed that my purchase of a 2018 Rolex Hulk Submariner didn’t come with authentication. That was the whole reason I used your service. When you are spending $25,000 for a watch it should be authenticated. Now I have to pay someone to do it and hope I can get my money back if it proves to be a fake. At this point I have no reason to believe that it is fake but again that was the whole reason I used your service.

March 2, 2026
Rated 4 out of 5 stars

Great experience overall

Great experience overall. I would definitely purchase again. The process was seamless from start to finish. The only area that could be improved is the response time from the private client advisor, along with a slightly more personalised service.

March 2, 2026
Rated 5 out of 5 stars

Heaven

The communication with the sellers is fast, the site is secure, they let the seller-buyer be clear each other.
To a fan of the watches like me is just heaven.

March 15, 2026
Rated 5 out of 5 stars

My new watch purchase through Chrono24…

My new watch purchase through Chrono24 was a pleasant and flawless experience. The entire process was fast and efficient, with excellent communication updates through email and text messages.

February 23, 2026
Rated 5 out of 5 stars

Simple

Simple, understandable and safe for the buyer. The purchase is pleasant and leaves no doubt or suspicion.

March 8, 2026

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